Omnichannel payments allow customers to complete their purchase (or even request a refund) on any one of a merchant’s selling platforms—in-store, online, mobile, or over the phone—regardless of where they started their buying journey. Omnichannel payments are a key component of omnichannel sales. The omnichannel sales strategy, including omnichannel payments, focuses on improving the customer…
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What Is Agile Supply Chain? Benefits & Strategies for SMBs
An agile supply chain is designed to be flexible and responsive to ever-changing consumer preferences, market trends, and logistics challenges, ensuring the entire product lifecycle—from production to delivery—is efficiently managed. This approach allows small businesses to optimize supply chain resilience, sales, resources, profit, and growth by staying adaptable in a dynamic landscape. Agile Supply Chain…
What Is an Automated Voice Message? A Feature Guide for Small Businesses
Automated voice messaging is a telecommunication system that delivers a prerecorded voice message to a list of contacts. This agentless technology enables businesses to broadcast various types of information more efficiently, from product announcements to appointment reminders. Moreover, it improves business greetings and offers instructions that help customers solve issues themselves. In this article, we’ll…
What Is Session Initiation Protocol (SIP)? Functions & Benefits
Session initiation protocol (SIP) is a set of rules for controlling real-time communication sessions over the internet. Sessions include multimedia exchanges like voice calls, video conferencing, and instant messaging between two or more devices. SIP forms the foundation of voice-over-internet-protocol (VoIP) and enhances network reliability. In this article, we uncover what a session initiation protocol…
What Is AI in VoIP? Key Features & Benefits to Small Businesses
AI in VoIP refers to the use of artificial intelligence (AI) in voice-over-internet-protocol (VoIP) phone systems to deliver efficient and personalized business communications. The integration of these technologies introduces advanced features, such as intelligent call routing, advanced analytics, and voice-to-text transcription. Read on to learn how to leverage VoIP AI in your cloud communications strategy….
Dun & Bradstreet Credit Report: What It Is & How It Works
A Dun & Bradstreet Business Credit Report, also known as a D&B Credit Report, is a report sourced by credit bureau Dun & Bradstreet that collects data to determine a company’s creditworthiness and financial standing. Generally, it includes company information, payment history, trade references, credit scores, and ratings among other company details. It is utilized…
What Is Wi-Fi Calling? A Guide for Small Businesses
Wi-Fi calling is a voice technology that enables users to place and accept a voice call through a Wi-Fi network rather than the carrier’s cellular service. It’s commonly used to connect with contacts when you have little to no cellular signal. Most smartphones are equipped with this feature, but you must turn it on your…
Business Bank Statement: Definition, Examples, & More
A business bank statement is a document that shows the transactions you made within a specific period. Typically, it covers one month and contains information about your business checking or savings account. Transaction details are listed in the statement, displaying your deposits and withdrawals, including purchases made using the business account’s debit card. Parts of…