Marianne Sison

A voice-over-internet-protocol (VoIP) service enables users to make and receive calls on the internet, but the quality relies on a stable connection. Performing a VoIP speed test determines if your existing internet connection is compatible with a VoIP service. It provides extensive data about your internet bandwidth based on upload and download speed, ping, and…

A service level agreement (SLA) is a formal contract between a service provider and the customer outlining performance expectations, quality metrics, and consequences for violations. It is widely used in IT-related areas like the internet, business cloud communications, and managed services. Service level agreements manage customer expectations and define specific remedies if the provider fails…

International calling costs vary based on the country you’re calling and the service provider you use. Voice-over-internet-protocol (VoIP) providers offer the cheapest per-minute international call rates, ranging from 1 cent to $1 per minute. They also have different international call plans for specific needs. In this article, find out how much are international calls, learn…

An auto-attendant is a popular voice-over-internet-protocol (VoIP) feature that transfers incoming callers to the right agent or department without needing a phone operator. This voice menu system allows companies to lessen wait times and manage large-scale call volumes. With its self-service functions, callers can get the help they need through touch-tone dialing, giving agents more…

The best managed live chat services utilize live chat software to answer inquiries from leads and customers visiting your website. They provide professional chat specialists trained to answer basic customer questions, engage website visitors, and optimize your lead generation strategy. Additional features include appointment scheduling, reports, chat transcripts, and customizable chat widgets. Based on our…

Grasshopper and Nextiva are both cloud-based business phone solutions providing local numbers, unlimited voice calling, business texting, and voicemail. When comparing the two, Nextiva stands out because it provides an all-in-one solution for phone, video, instant messaging, collaboration, and customer engagement. On the other hand, Grasshopper is simply a virtual phone system with basic calling…

What makes an effective interactive voice response (IVR) self-service process involves prioritizing common call types, using different call routing options, and integrating it with existing tech tools. When implemented well, it significantly impacts agent productivity, customer satisfaction, and overall call center operations. In this article, we explore the best practices to enhance your IVR self-service…

Voice-over-internet-protocol (VoIP) has become the go-to solution for businesses wanting a more affordable, efficient, and flexible approach to communications. With the rise of remote and hybrid work, usage and expectations toward VoIP have changed dramatically. In this guide, we summarized some of the most trending VoIP statistics and explained how this technology has evolved into…

Comparing Google Meet vs Microsoft Teams, both are video meeting solutions with screen sharing, meeting recordings, whiteboard, and live captions. However, Microsoft (MS) Teams is a standout choice if you need a feature-rich video conferencing platform with robust collaboration tools and extensive integrations. While Google Meet falls short in features, it is best for Google…