Marianne Sison

Using virtual backgrounds in video meetings varies slightly across platforms, but the steps generally stay the same. First, install the video meeting app and log in. Then, open settings and navigate to virtual backgrounds to select among the preloaded images or upload your own. Before learning how to use a virtual background, it’s important to…

Voice-over-internet-protocol (VoIP) providers like RingCentral and Nextiva come with fax capabilities for sending and receiving documents securely over the internet. The process involves selecting the recipient, choosing a cover page template, uploading the file, and setting the schedule for transmission. In this article, we’ll explain the steps in detail using RingCentral and Nextiva fax solutions,…

Google Workspace is a cloud productivity suite for office applications, including Gmail, Calendar, Drive, Docs, Slides, and Meet. While Google offers these apps for free through a personal account, Google Workspace offers additional business tools like custom company email, larger cloud storage, and admin controls. The Business Starter monthly plan, which is ideal for solopreneurs,…

The best virtual conference platforms enable businesses to successfully replicate in-person events using a variety of engagement features at a lower cost. Built-in features like polls, Q&A, and live chat boost audience participation, while screen sharing and digital whiteboards add an immersive element to the visual experience. In this article, we evaluate the best platforms…

The best progressive dialer software offers smart auto-dialing solutions so agents are only connected to a live person, not a busy signal, disconnected number, or answering machine. Key features include campaign management, agent scripting, and third-party integrations, streamlining outbound calls and targeting the most qualified leads. Monthly pricing starts at around $18, but most providers…

The best free unified communications (UC) platform provides a budget-friendly way for small businesses to support their basic communication and collaboration needs. It offers a free-forever plan with unlimited access to video meetings, team chat, presence status, cloud storage, and calendar integrations. Monthly paid plans start for as low as $4 per user, which provides…

The best video conferencing software offers a suite of virtual meeting features, such as screen sharing, cloud recording, live transcription, and noise reduction. It is straightforward to set up and access for users across skill levels. Most providers offer a free plan for small teams and businesses on a budget, but monthly paid plans start…

The rise of remote and hybrid work led businesses to a shift in video conferencing platforms to facilitate virtual meetings. Since then, video conferencing providers introduced advanced features to ensure seamless collaboration, including whiteboarding and artificial intelligence (AI). In this article, we explore the latest video conferencing statistics, industry leaders, and how they have shaped…

Modern call center solutions are packed with multiple telephony features, empowering businesses to deliver better customer service. Top-performing providers offer a host of useful tools, such as interactive voice response (IVR), automated attendants, and call monitoring. In this article, we examined the top call center phone system features and explored which providers offer these functionalities….

Call center reporting transforms raw data collected from call center activities into insightful summaries. Data points are categorized based on key performance indicators (KPIs) and organized into different visual elements, such as graphs or charts. These reports help call center managers monitor agent performance, evaluate the quality of customer service, and make informed decisions to…

Call handling is the process of managing inbound and outbound calls within a business. This includes deciding how calls are answered, what happens if callers are put on hold, and what call data gets logged during a call. With proper implementation, businesses can maintain a positive brand image, provide better customer service, and increase productivity….

Robocalls have produced billions of scam calls every year, affecting millions of U.S. phone users. They often result in numerous consumer complaints and massive financial losses. Amid the government’s continuous efforts to combat illegal robocalling, the volume of scam calls appears to increase every year. We analyzed the latest robocall statistics to demonstrate why it…