VoIP headsets are headphones with a built-in microphone that provide a hands-free way to make or receive calls over VoIP phone systems. We considered a variety of headsets and narrowed it down to the six best options based on price, features, and customer support to learn which one stood out as the best overall.
However, it doesn’t matter which headset you pick if the business phone system you use is poor quality. If you are looking for a complete business phone system to power your VoIP headset and scale with you as you grow, RingCentral is a great option. Even better, it offers a risk-free trial, so you can try it today.
Top 6 VoIP Headsets for 2019
|VoIP Headset||Best For|
|(Best Overall) Businesses wanting affordable headsets with the best combination of features|
|Companies needing low-cost wireless headsets that connect via a USB dongle|
|Organizations wanting a wireless connection over long distances via Bluetooth|
|Business owners preferring corded headsets that never need recharging|
|Workers in loud environments requiring robust noise-canceling technology|
|Lawyers, doctors, and business owners who need to encrypt their conversations for added security|
How We Evaluated VoIP Headsets
The best VoIP headsets have superior sound quality and useful features like call controls and visual indicators of a call in progress. Because users wear them for extended periods, headsets should be lightweight and offer a variety of ergonomic benefits. VoIP headsets should also be affordable and backed by a warranty and reliable customer service.
We evaluated the best VoIP headsets based on:
- Price – We evaluated the cost of each headset, including whether it ships with all the necessary components to work out-of-the-box.
- Ease of Use – Each headset had to be easy to set up and use to be considered.
- VoIP Phone Systems – We evaluated whether each headset integrated with popular business VoIP phone systems like Nextiva, RingCentral, Vonage, and Grasshopper.
- Operating Systems – We evaluated whether each headset worked with calling apps like Skype and Google Hangouts on Windows, MacOS, and Chrome OS.
- Sound Quality – Each product had to offer reliable sound quality backed by online customer reviews.
- Talk Time – We assessed the talk time each wireless headset offers between charges.
- Comfort – A headset’s characteristics affecting wearability, such as size and weight, were compared.
- Features – We analyzed features like call controls, wireless range, call-in-progress indicator lights, and connectivity options.
- Customer Support – The warranty of each headset was compared along with each company’s customer support services.
We recommend the Jabra Evolve 65 as the overall best headset for small businesses, as it offers the best sound quality, comfort, and combination of features at an affordable price. Here’s how the six VoIP headsets we evaluated stack up when we compared them against each other for price, features, call quality, and customer support.
Best Overall VoIP Headset for Small Businesses: Jabra Evolve 65
The Jabra Evolve 65 is a wireless headset with a range of 100 feet, a 10-hour battery life, and at $180, a competitive price. Its features include noise cancellation and a busy indicator light to let co-workers know when you’re on a call. With its dual wireless connectivity via Bluetooth or USB cable, the Jabra Evolve 65 is right for office workers who want a quality headset with the best combination of features and affordability.
Jabra Evolve 65 Pricing
The Jabra Evolve 65’s manufacturer list price is $180 and around $139 on Amazon. This is comparable to other headsets on our list as well as other devices on the market with similar features. It works out-of-the-box and ships with a travel pouch, warranty leaflet, and quick-start guide.
Jabra Evolve 65 Features
The Jabra Evolve 65 is a Bluetooth-connected VoIP wireless headset with an adjustable headband and leather-feel ear cushions. Features include music and call controls on the headset as well as a busy light that indicates when a call is in progress, which is a useful feature in busy environments such as sales agents who use call center phones.
Additional Jabra Evolve 65 features include:
The Jabra Evolve 65 headset may not be recommended by music lovers for its sound quality, but the call quality is on par with that of a landline or cell phone, making it effective for office communications. The headset also does a good job of filtering out background noise, although not to the extent of the more expensive Sennheiser MB 660 UC MS or Plantronics models.
Call controls are located on the Jabra Evolve 65’s ear cup and include greater functionality when compared to others like the Logitech H390 or Logitech H600 headsets. These controls give the wearer the ability to answer, end, or reject calls, mute the microphone, and adjust speaker volume all from the touch of a button.
Comfort & Wearability
The Jabra Evolve 65 has an adjustable headband and leather-like round, cushioned ear cups. Unlike the Plantronics CS540 or Plantronics Voyager 4210 UC headsets, this solution doesn’t offer wearability choices like single-ear or over-the-ear options. Weighing just four ounces, the Jabra Evolve 65 is one of the lightest VoIP headsets on our list.
While the Jabra Evolve 65 is a Bluetooth-enabled VoIP headset, it also comes with a USB dongle for PCs and a USB cable for corded connectivity. Additionally, the headset can be connected to two devices at the same time, allowing users to take calls on their preferred device or softphone. It also features music controls on the ear cup for managing sound volume while listening to music between calls.
The Jabra Evolve 65 VoIP headset comes with a two-year warranty, as do most of the headset options on our list. Customer support options include an online knowledge base with user manuals and technical documents, video tutorials, and more. Jabra also has an enterprise support phone number that accepts calls Monday through Friday from 8:00 a.m. to 8:00 p.m. EST.
What Jabra Evolve 65 Is Missing
The Jabra Evolve 65 lacks the wearability choices offered by the higher-end VoIP headsets on our list. It can only be worn over the head and covering both ears. Users desiring more wearability options, like over-the-ear clips or headbands that are worn behind the head, should consider the Plantronics CS540 instead.
What Users Think About Jabra Evolve 65
Online reviews of the Jabra Evolve 65 indicate customers are generally happy with this VoIP headset. Users say it’s comfortable to wear for extended periods and the sound quality of both calls and music is good. However, some customers report dissatisfaction with this headset’s construction, saying it feels flimsy or easily breakable.
Best VoIP No-Frills Wireless Headset: Logitech H600
The Logitech H600 is a wireless VoIP headset with a range of 33 feet and a six-hour talk time you can purchase for $70 or less. Features include stereo sound, on-ear call controls, and a noise-canceling mic. The headset connects wirelessly to a computer via USB dongle, making it the right choice for workers who want a low-cost wireless headset and those who don’t need the extended range of Bluetooth.
Logitech H600 Pricing
The Logitech H600 VoIP headset costs $70 on the manufacturer’s website and about $40 on Amazon. This solution is one of the lowest-priced options on our list and a comparatively good value to similar USB-connected wireless headsets on the market. The Logitech H600 headset comes with a USB dongle, USB charging cable, and user documentation.
Logitech H600 Features
The Logitech H600 is a USB-connected wireless headset with an adjustable padded headband and foam ear cups. Features include on-ear call controls and foldable ear cups for easy portability.
Additional Logitech H600 features include:
Wearers of the Logitech H600 say the sound quality is good overall. However, while you can connect this headset to your computer via Bluetooth, your voice can break up. Therefore, we generally recommend using the USB dongle for connection instead. If you need to be able to connect a headset to your device via Bluetooth, you may be better off with the greater range of the Plantronics Voyager 4210 UC instead.
The Logitech H600 headset’s on-ear controls allow users to power the headset on and off, adjust call volume, and mute calls. Other VoIP headsets offer additional call control features like music volume controls or redial, but come at a higher price point than the Logitech H600.
Comfort & Wearability
The Logitech H600 features an adjustable padded headband and foam ear cups. The flexible noise-canceling boom mic can be repositioned for the best voice capture and slipped into the headband when not in use. The headset weighs 3.7 ounces, just a fraction more than the lightest recommendation on our list, the Plantronics CS540.
Aside from features like a foldable headset, on-ear call controls, and an adjustable mic, the Logitech H600 doesn’t bring any additional functionality to the table. However, its lightweight design and overall affordability make it the best no-frills, USB-connected wireless headset. Users desiring more features could consider Plantronics CS540 or Sennheiser MB 660 UC MS, but each comes with a higher price tag.
Like most of the other solutions on our list, the Logitech H600 VoIP headset comes with a two-year warranty. Customer support options include a knowledge base with downloadable user guides, live chat, email support, and an online community for customers to discuss product issues with other users. Phone support is also available Monday through Friday from 6:00 a.m. to 6:00 p.m. PT.
What Logitech H600 Is Missing
The Logitech H600 is missing the robust feature set of the high-end VoIP headsets on our list, like music controls, sound effects mode, and built-in conference calling. Businesses needing these features should look at Plantronics Voyager 4210 UC or Sennheiser MB 660 UC MS as alternatives.
What Users Think About Logitech H600
Online reviews of the Logitech H600 are generally favorable. Customers report it’s easy to set up and connect the headset, and say it is well constructed. However, some users say it can be difficult to charge the device if the battery is allowed to discharge completely.
Best Bluetooth-Enabled VoIP Headset: Plantronics Voyager 4210 UC
The Plantronics Voyager 4210 UC is a wireless VoIP headset with a range of 98.4 feet, talk time of 12 hours, and a cost of less than $200. Features include on-ear call controls, a busy indicator light, and flexible audio controls. Though there are other Bluetooth headsets offering additional range, it is a great alternative for businesses willing to sacrifice a few feet for more hours of talk time and stereo sound.
Plantronics Voyager 4210 UC Pricing
The Plantronics Voyager 4210 UC, which costs $200 on the manufacturer’s website and around $124 on Tiger Direct, is priced midway between our highest- and lowest-priced options. The Plantronics Voyager 4210 UC headset comes with user documentation and a USB dongle to connect the headset to devices that don’t have built-in Bluetooth.
Plantronics Voyager 4210 UC Features
Plantronics Voyager 4210 UC is a Bluetooth-enabled VoIP wireless headset with an adjustable headband and padded ear cups. It includes a busy light, media controls, and a dedicated mute button. While there are other Bluetooth headsets capable of greater range for connection, this model is more affordable compared to other options featuring flexible audio options.
Additional Plantronics Voyager 4210 UC features include:
The sound quality of the Plantronics Voyager 4210 UC is better than average, and you can choose to listen in either mono or stereo modes. The headset also includes two microphones, one unidirectional and one MEMS directional, with additional built-in protections against dangerous volume levels.
The Plantronics Voyager 4210 UC headset’s on-ear controls include call answer, end, mute, and volume control. It also features media controls for pausing, rewinding, and playing music through the headset in between calls, and a dedicated mute button that allows users to mute their microphone with a single tap. The Plantronics Voyager 4210 UC call controls are more robust than our low-end headset recommendations.
Comfort & Wearability
The Plantronics Voyager 4210 UC features an adjustable headband and cushioned ear cups. Workers can use both ear cups while making calls and listening to music, or remove one ear cup to hear their surroundings while on a voice call or video conference. At 5.3 ounces, the Plantronics Voyager 4210 UC isn’t the lightest product on our list, but still comfortable to be worn for extended periods.
The Plantronics Voyager VoIP 4210 UC headset protects a user’s hearing by detecting and dampening any loud or sudden increase in volume during calls. It also features enhanced voice alerts that announce remaining talk time, mute, and connection status. Similar to the Jabra Evolve 65 headset, the Plantronics Voyager 4210 UC also displays a light to let people nearby know a call is in progress.
The Plantronics Voyager 4210 UC features a two-year limited hardware warranty. Customer support options include an online knowledge base, downloadable manuals and guides, and how-to videos. Live support is also available by email, live chat, and 24-hour telephone support from Sunday, 2:00 p.m. through Friday, 5:00 p.m. PT.
What Plantronics Voyager 4210 UC Is Missing
The Plantronics Voyager 4210 UC VoIP headset lacks encryption technology used to protect sensitive or confidential phone calls transmitted wirelessly. Therefore, doctors, lawyers, and business owners who want a headset that protects two-way phone conversations should take a look at the Plantronics CS540 model instead.
What Users Think About Plantronics Voyager 4210 UC
Online reviews of the Plantronics Voyager 4210 UC headset are overall good, with a particular emphasis on ease of use and sound quality. However, some customers report the mic clarity is merely average on this device.
Best Corded VoIP Headset: Logitech H390
The Logitech H390 is a corded VoIP headset that costs less than $40 and connects to your computer with a 7.64-foot USB cord. In addition to its low cost, it features in-line call controls and a noise-canceling mic. Because it is not wireless, there is no limit on talk time, making the Logitech H390 best for business owners who want an affordable, corded headset that never needs recharging.
Logitech H390 Pricing
The Logitech H390’s manufacturer list price is $40 and about $25 on Amazon, which is comparably priced to other corded headsets on the market. The plug-and-play headset comes with user documentation and works by plugging it into the USB port on a computer, with nothing to set up or install.
Logitech H390 Features
The Logitech H390 is a corded VoIP headset with a permanently attached cable that plugs into the USB port of a computer. Features include in-line call controls, a noise-canceling mic, and digital stereo sound.
Additional Logitech H390 features include:
The Logitech H390 headset comes with a noise-canceling microphone, although its technology is not as effective when compared to the Sennheiser MB 660 UC MS. However, the sound quality overall is quite decent for a headset at this price point. Because it is wired, there is not the same risk of distortion like you might find with a wireless device which is an important consideration in customer-centric businesses.
The Logitech H390 headsets offer simple in-line controls located on the USB cable to adjust call volume or mute calls, along with an indicator light that turns on when calls are muted. Though headsets like Plantronics CS540 and Jabra Evolve 65 offer more call control features, some companies may prioritize this device’s ease of use and low price.
Comfort & Wearability
The Logitech H390 features a padded headband and cushioned leatherette ear cups. The noise-canceling mic can be repositioned to minimize background noise while speaking and tucks into the headband when not in use. At 6.9 ounces, this headset is heavier than others on our list by an ounce or two.
The Logitech H390 VoIP headset is light on features compared to the others we reviewed, but never needs recharging and is the least expensive device on the list. Business owners wanting a more feature-rich headset that includes a dedicated mic button or music controls should try Plantronics Voyager 4210 UC or Jabra Evolve 65.
Like Logitech’s H600 model, the Logitech H390 VoIP headset comes with a two-year warranty. Customer support options include a knowledge base with downloadable manuals, live chat, email support, and access to an online user community. Phone support is also available Monday through Friday from 6:00 a.m. to 6:00 p.m. PT.
What Logitech H390 Is Missing
The Logitech H390 headset lacks a removable cord and wireless connectivity that allows users to walk around while on the phone. Business owners and workers wanting a headset with a combination of corded and wireless connectivity should consider the Logitech H600 or Sennheiser MB 660 UC MS headsets instead.
What Users Think About Logitech H390
Online reviews of the Logitech H390 are quite positive. Customers praise the devices for its affordability, ease of use, and overall comfort. However, some users say the wiring inside the cord can become dislodged if handled roughly, leading to poor sound quality.
Best VoIP Headset for Noisy Environments: Sennheiser MB 660 UC MS
The Sennheiser MB 660 UC MS is a wireless Bluetooth headset with a range of 82 feet, 30 hours of talk time, robust call controls, and dual connectivity. This headset also monitors background noise and adjusts sound level with some of the most advanced noise-canceling technology available. However, it costs more than $290, making it best for those working in open office plans or loud environments, and who are more concerned with noise control than price.
Sennheiser MB 660 UC MS Pricing
The Sennheiser MB 660 UC MS VoIP headset prices range from $290 to $449, depending on the retailer, making it one of the costliest devices on our list. It ships with a USB PC dongle, USB cable, and Micro USB connector, 2.5 mm and 3.5 mm headphone jacks, in-flight adaptor, and a carrying case.
Sennheiser MB 660 UC MS Features
The Sennheiser MB 660 UC MS is a Bluetooth-connected VoIP wireless headset with an adjustable headband and leather-like, D-shaped ear cushions. It features an on-ear touchpad for controlling calls and media, and dual connectivity that allows users to switch between two Bluetooth-connected devices.
Additional Sennheiser MB 660 UC MS features include:
The Sennheiser MB 660 UC MS’ noise-canceling technology is among the best in the industry. However, the technology may be too good in some regards, as the microphone does not always pick up your voice when you first start talking. The headset also offers great music playback in addition to clear office communications, giving it an edge for sound quality compared to the less expensive Plantronics Voyager 4210 UC.
The Sennheiser MB 660 UC MS touchpad call controls are located on the ear cup and include answer and end call, reject, hold, mute, redial, play and pause music, change track, and volume up or down. The headset also contains technology that isolates the caller’s sound to make it seem as if the caller was in the room with the user. Sennheiser MB 660 UC MS call control features are among the most robust on our list of devices.
Comfort & Wearability
The Sennheiser MB 660 UC MS has an adjustable headband with padded, ear-shaped ear cups. This is the only device on our list with three digital microphones built into the ear cup, omitting the need for a separate boom mic in front of the user’s face. Weighing a full eight ounces, this is the heaviest headset on our list and double the weight of the Jabra Evolve 65
The Sennheiser MB 660 UC MS VoIP headset has a number of features designed for workers in a noisy environment. Adaptive noise-canceling technology monitors background noise and automatically adjusts the headset’s noise reduction for the best listening experience. A built-in wind guard reduces wind noise for listeners on the other end of the call, and a voice detector optimizes speech intelligibility and reduces background noise for the listener.
The Sennheiser MB 660 UC MS includes a two-year warranty that also covers batteries. Customer support options include an online knowledge base with user guides and manuals, and a support ticketing system. Phone support is also available daily from 8:00 a.m. to 5:00 p.m.
What Sennheiser MB 660 UC MS Is Missing
The Sennheiser MB 660 UC MS lacks an external adjustable boom mic. Although the device has three internal microphones, some users may prefer to speak into a mic that they can reposition as needed. For workers wanting an external mic, the Jabra Evolve 65 or Plantronics CS540 headsets may be a better choice.
What Users Think About Sennheiser MB 660 UC MS
Online reviews of the Sennheiser MB 660 UC MS VoIP headset are favorable. Customers report the device works as advertised in loud and windy environments, and say the headset is comfortable to wear for long periods of time. However, some users say the touchpad isn’t as responsive as it should be and the mic is occasionally unreliable at picking up sound.
Best VoIP Headset for Private Conversations: Plantronics CS540
The Plantronics CS540 is a wireless VoIP headset with a range of 350 feet and a seven-hour battery life. At a price of $300, this headset features include a variety of wearing styles and conference calling. The Plantronics CS540 also contains technology and security features that automatically encrypt conversations, making this headset the best choice for doctors, lawyers, and business owners who take private calls.
Plantronics CS540 Pricing
The Plantronics CS540 is listed for an expensive $300 on the manufacturer’s website, though you can find it for much less on Amazon. It includes an over-the-head headband, charging base, base power supply, extra ear loops and tips, telephone interface cable, HL10 handset lifter, and quick-start guide.
Plantronics CS540 Features
The Plantronics CS540 headset is a wireless VoIP headset that can be worn a variety of ways, including as an earpiece or as a traditional headset with a headband. Features include a canceling microphone, one-touch call controls, and premium audio technology.
Additional Plantronics CS540 features include:
Unlike the other products we compared, the Plantronics CS540 allows users to choose to listen in either narrow or wideband audio modes. Narrowband offers extended talk time, while the wideband mode provides professional-grade audio quality. The headset also includes enhanced digital signal processing (DSP) for more natural sound as well as noise-canceling technology.
The Plantronics CS540 headset’s call controls are located on the earpiece and include one-touch call answer and end, mute, and volume management. The Plantronics Voyager 4210 UC and Sennheiser MB 660 UC MS offer more on-ear call control features, but the Plantronics CS540 is the smallest device on our list, which impacts the amount of space for call control buttons.
Comfort & Wearability
The Plantronics CS540 VoIP headset features offer the most wearing-style choices of any device on our list: a headband with one or two ear cups, an ear loop and earpiece, or behind-the-head with a neck strap (sold separately). Weighing just 3.3 ounces, the Plantronics CS540 is also the lightest headset on our recommendation list.
The Plantronics CS540 headset features a noise-canceling microphone and allows users to conference in up to three additional CS540 headsets which may eliminate the need for a conference bridge in some cases. Advanced security technology and 64-bit encryption protect wirelessly transmitted conversations from digital eavesdroppers and ensure they always remain private.
The Plantronics CS540 VoIP headset comes with a two-year limited hardware warranty and is Digitally Enhanced Cordless Telecommunications (DECT)-certified. Customer support options include an online knowledge base, downloadable manuals and guides, and how-to videos. Live support is also available by email, live chat, and 24-hour telephone support from Sunday, 2:00 p.m. through Friday, 5:00 p.m. PT.
What Plantronics CS540 Is Missing
The Plantronics CS540 lacks media controls to manage music volume, playback, and track skipping. However, some users may prioritize the headset’s call security technology over media controls. Business owners looking for a VoIP headset that includes music management features should take a look at the Jabra Evolve 65 or Plantronics Voyager 4210 UC.
What Users Think About Plantronics CS540
Online reviews of the Plantronics CS540 headset are overall positive. Customers say the device is light and comfortable enough to be worn for long periods and the range is excellent. However, some users report issues with sound quality and dropped calls, which are important considerations when selecting a headset for daily use.
Best VoIP Headset Side-by-Side Comparison
|Jabra Evolve 65|
|Plantronics Voyager 4210 UC|
|Sennheiser MB 660 UC MS|
Businesses, call centers, and entrepreneurs who want a comfortable VoIP headset with the best combination of features at an affordable price should consider the Jabra Evolve 65 wireless headset. It offers on-ear call and music controls, a noise-canceling microphone, 10 hours of talk time, and a 100-foot wireless range, making it the best VoIP headset for most businesses. A good VoIP headset is always considered when setting up VoIP service for your business.
No matter what headset you choose for your office communications, make sure you are using it with a reliable VoIP business phone system. RingCentral is a great option as it includes built-in functionalities such as screen sharing and instant messaging in addition to affordable pricing tiers than can scale with you. Try it free today.