Customer retention is a business’s ability to have the same customers or clients repurchase from them—which is vital for sustaining and growing revenue. Depending on your business and specific needs, various products like automation tools, loyalty management systems, and customer relationship management (CRM) software can help maintain your current customer base by keeping them satisfied…
Buyer's Guide
5 Best Sites for Rentals by Owner
The best sites for rentals by owner offer robust features, like built-in tenant screening, listing syndication, and listing and lead management. These options allow property owners and investors to reach a larger audience and increase the exposure of their rental property listing. In addition, they enable social sharing and photo and video uploads, and have…
6 Best Omnichannel Contact Center Software
The best omnichannel contact center software offers multiple customer support platforms, distributes inquiries to the most skilled agents, and allows managers to make strategic business decisions based on real-time data. Offering meaningful insights about agent performance, they help create effective coaching programs and motivate employees toward improved productivity. They have robust third-party integrations, extending the…
7 Best Progressive Dialer Software Providers
The best progressive dialer software offers smart auto-dialing solutions so agents are only connected to a live person, not a busy signal, disconnected number, or answering machine. Key features include campaign management, agent scripting, and third-party integrations, streamlining outbound calls and targeting the most qualified leads. Monthly pricing starts at around $18, but most providers…
7 Best Microsoft Teams Alternatives
Microsoft Teams is a popular collaboration platform, but some of its disadvantages make it less ideal for small businesses. Issues include a limited number of channels, an overwhelming interface, and unavailable monthly billing options. Moreover, companies that don’t use Microsoft Office apps won’t be able to take advantage of its collaborative content creation tools. Thus,…
8 Best AI Press Release Generators for PR
There’s no stopping the meteoric rise of artificial intelligence (AI) across all types of business software. But AI isn’t just reserved for tech spaces anymore—it’s also a valuable tool to help small businesses with public relations (PR). Case in point: AI press release generators make creating press releases quick and easy and get you PR…
6 Best Landing Page Builders for Small Business
Effective landing pages are critical to generating leads and sales through advertising and marketing campaigns. The best landing page builders have easy-to-use interfaces, templates to get you started, and the tools you need to reliably track conversions—all at an affordable price. To help you choose the one most suited based on your business needs and…
6 Best Free Unified Communications Platforms
The best free unified communications (UC) platform provides a budget-friendly way for small businesses to support their basic communication and collaboration needs. It offers a free-forever plan with unlimited access to video meetings, team chat, presence status, cloud storage, and calendar integrations. Monthly paid plans start for as low as $4 per user, which provides…