VoiceNation is a 24/7/365 answering solution with bilingual receptionists that offers services like lead capturing, appointment scheduling, and order processing. Answering plans start at $56 This VoiceNation landing page is exclusive to Fit Small Business readers, where you can get larger discounts on all VoiceNation plans. Prices are lower than those advertised on its main website. monthly for 20 minutes, with additional options like live chat and outbound calling. Our VoiceNation review earned a high score overall (4.55 out of 5) for its flexible plans designed for businesses dealing with seasonal inquiries or high call volumes.
VoiceNation Review at a Glance
What We Liked
- Complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Doesn’t charge extra fees for holiday or after-hours service
- Offers affordable monthly plans
- Allows unlimited collection of caller data
What We Didn’t Like
- Requires a plan upgrade for appointment scheduling and order processing
- Has higher overage fees than other competitors
- May not be ideal for companies that prefer in-house operators working on-site
- Charges a $1,000 setup fee for outbound calling services
Deciding Factors
Best For | Businesses facing seasonal variations in call volume and needing customized answering services |
Standout Features |
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Pricing Plans | |
Free Trial | 7 days |
Customer Service |
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- Businesses operating 24/7: VoiceNation’s live operators answer business calls and chats around the clock, including after-hours and holidays, with no additional fees. It works for companies with international clients or engaged in emergency services, making it our top choice for best answering services.
- Straightforward answering support: VoiceNation offers a no-frills answering service that assigns receptionists who will simply take your calls without any personalized support. This simplicity makes their monthly plans more affordable compared with other providers. Once you sign up, VoiceNation can start taking your calls right away.
- Companies needing HIPAA compliance: This HIPAA-compliant medical answering service adheres to best practices, including informed consent, data encryption, and physical data protection. Receptionists are trained to secure confidential patient data and handle calls as if they’re an extension of your medical practice.
- Time-based billing: VoiceNation doesn’t offer a pay-as-you-go option. For a customizable, zero-minute plan, Go Answer lets you decide when receptionists handle your calls. It offers a 14-day free trial and gives clients detailed summaries of each call.
- Administrative support: VoiceNation’s personalized services are limited to appointment scheduling and order processing. Choose Davinci Virtual if you need trained receptionists who can handle administrative tasks like meeting assistance, calendar management, and travel planning. You
- High contact rates: AnswerConnect is a stronger alternative to VoiceNation if you’re seeking a bundled plan that includes phone and live chat services. For $395 monthly, you receive 300 receptionist minutes and a web chat service. Live chat sessions use the minutes available in your answering service plan.
The Fit Small Business editorial process follows strict standards to ensure that our best answers are founded based on accuracy, clarity, authority, objectivity, and accessibility.
I’ve been writing about office technology topics, particularly cloud-based communication solutions, such as VoIP and call center software. Over the past two years, I’ve evaluated dozens of live answering services and developed a broad understanding of the pricing structure, features, and overall effectiveness of various providers.
In this review, I analyzed different aspects of VoiceNation as a live receptionist provider, including the cost per minute for each plan and the range of customer service features offered. Review my full methodology.
VoiceNation Alternatives
VoiceNation is a flexible live answering service that uses a range of tools to capture every lead and improve caller experience. However, if you are looking for other personalized services, such as industry-specific receptionists, bundled phone and live chat options, or administrative support, here are the best VoiceNation alternatives to consider:
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Best For | Businesses that need receptionists trained in a specific industry (e.g., law or healthcare) | Companies that require bundled plans for phone and live chat service | Busy professionals who require a virtual receptionist skilled in admin support |
Monthly Starting Price |
| $350 for 200 minutes | $129 for 50 minutes |
Learn More |
Our evaluation of VoiceNation pricing resulted in a perfect score, as pricing plans cater to different phone answering requirements. Plans start at only $56 for 20 minutes, a budget-friendly deal for startups and small businesses that don’t need larger bundles or extensive service packages.
There are two options to choose from: the Essentials plan and the Personalized plan. The Essentials plan covers basic functions, such as bilingual receptionists, message taking, and warm call transfers, while the Personalized plan targets specific needs, such as call dispatching, client intake service, and appointment scheduling.
Larger minute bundles are available if you need over 500 minutes of call handling. Subscription doesn’t include setup fees or admin charges, but a month’s notice is required for cancellation. You may need to contact the sales team if you want to avail of other answering services, such as live chat, outbound calling, and contact center outsourcing.
VoiceNation offers a seven-day free trial or 30 minutes, whichever is achieved first. Each trial comes with 24/7 live answering, no contract obligation, instant activation, and basic message taking. There is an additional per-minute fee on top of the monthly charges, with rates varying per plan. Monthly usage is updated through the mobile app or online dashboard.
VoiceNation received a high evaluation score for general features as it provides a range of functionalities that allow businesses to address client needs while providing responsive customer service. However, it lost some points as the basic plan lacks customer relationship management (CRM) integrations, a standard feature most answering service providers offer.
The features included vary depending on your chosen monthly subscription. The Essential plans emphasize basic answering support, while Personalized plans cater to specialized customer service needs. Each plan comprises tiers that vary in the number of included minutes.
Track your monthly usage through the VoiceNation dashboard. (Source: VoiceNation YouTube)
Below, we outline the specific offerings included in each of the two subscription types to help you choose the right receptionist plan for your needs.
Essentials Plan | Personalized Plans |
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VoiceNation received a fairly high rating for advanced features as it offers additional services tailored for more complex customer service demands. These include critical answering service features like call patching, bilingual receptionists, and appointment scheduling. However, it earned some deductions for separating key features like appointment scheduling and order processing in higher-priced plans.
With VoiceNation’s online dashboard, businesses can customize and edit their scripts anytime. The real-time portal also shows the call volume, location, type, and length of most phone calls. The dashboard helps organize your back end by allowing you to add or remove employees, manage on-call schedules, and update company information. Access the dashboard through the app and make calls using your VoiceNation number.
Track the minutes consumed and incoming messages in the VoiceNation portal. (Source: VoiceNation)
VoiceNation’s receptionists speak English and Spanish. This feature enhances your relationship with Spanish-speaking customers by minimizing communication barriers, increasing customer satisfaction, and building customer loyalty. Personalize virtual receptionists based on their on-call schedules.
VoiceNation’s agents are US-based and trained to handle bilingual calls. (Source: VoiceNation)
VoiceNation forwards all or some of your calls based on your preferences. Live receptionists will receive the call and patch it through to you, along with all the information collected from the customer. You can also use it in urgent situations where receptionists will try to call you at set intervals until you answer the phone.
Use the VoiceNation app to configure how you want to receive a call. (Source: VoiceNation)
VoiceNation scored a near-perfect score for this category because it offers various support channels, including phone, email, and live chat. It also has a knowledge base that answers general inquiries about client accounts, billing, and account support. However, we deducted a few points because support staff operates only during regular business hours, not 24/7 or extended business hours.
VoiceNation offers different options for accessing customer support. (Source: VoiceNation)
One of the standout, user-friendly features of VoiceNation is instant activation. Customers’ live answering services are activated within seconds of placing an online order. You will receive a unique local or toll-free phone number where live operators will immediately answer calls on your behalf. Messages are emailed to you and accessible through the online dashboard.
VoiceNation users simply log onto their online dashboard through their browser or mobile app and get real-time updates on call minutes. According to VoiceNation reviews, the live answering dashboard is easy to use. It allows you to instantly change your account, such as call scripts and hours, anytime from any location.
VoiceNation scored high in our expert assessment compared with other answering services because of factors, such as costs, features, and service performance. Its pricing plans specifically cater to small businesses with unique answering needs, and monthly fees make it affordable to scale.
Users can select from two subscription packages, allowing for either basic or custom support. This flexibility helps businesses avoid unnecessary expenses, especially if they only require an operator to field their calls. However, we noted a few drawbacks, as its overage fees are higher than those of competitors, who typically charge less than $2 for each additional minute.
At the time of publication, VoiceNation has earned the following scores on popular user review sites:
- Featured Customers: 4.8 out of 5 based on 1,243 reviews
- Trustpilot: 4.5 out of 5 based on 340 reviews
- Clutch: 4.5 out of 5 based on 39 reviews
In terms of VoiceNation reviews from legitimate users, many appreciate the professionalism and positive personality of receptionists handling their calls. The affordable pricing and flexible plans make it easy for them to downsize based on incoming call traffic. However, there were also a few negative comments from clients who had difficulty canceling their subscriptions and received unexpected monthly charges.
How We Evaluated VoiceNation
To complete our VoiceNation review, we compared the provider with other leading live answering service providers in the market. We tested the platform and compared our findings with feedback and verified reviews on reliable review websites. We used criteria important to small businesses, such as pricing, range of features, customer service, and ease of use.
15% of Overall Score
To determine affordability, we checked if the provider offers a free trial and doesn’t charge termination fees. We also looked at the price of its base plan, whether it’s lower than other providers offering similar services, and gave higher points if it does not charge on holidays and weekends.
25% of Overall Score
20% of Overall Score
15% of Overall Score
Providers with multiple support channels received higher ratings in our evaluation of customer service performance. Key avenues considered included phone, email, and live chat support. We also examined the operating hours of customer support and how easy it is for customers to get answers to their inquiries through the knowledge base.
10% of Overall Score
When it comes to ease of use, the main point of consideration was the technical skill required to set up and use the provider’s services. More points are given to providers with an intuitive platform interface and an easy-to-navigate client portal. These factors are critical for allowing users to easily configure their call handling preferences.
15% of Overall Score
The expert score is composed of our assessment of the service provider’s standout features, popularity, and value for money. We looked through verified VoiceNation reviews in popular and credible third-party platforms to measure the level of customer satisfaction of current users.
Frequently Asked Questions (FAQs)
Yes, VoiceNation offers a seven-day free trial period for its live answering service. To get started, you’ll need to create an account and specify whether you need a new phone number or forward your existing business line to their service.
Yes, hiring a team of virtual receptionists ensures your business phone line remains accessible to customers around the clock. This is particularly useful if you want to capture every incoming call even after hours, holidays, and overflow situations. Virtual receptionists also help elevate customer service by strengthening client relationships and reducing wait times.
Yes, answering services are still widely used, particularly by professionals and businesses that need professional phone operators to handle their calls 24/7. This is common in industries where constant availability is necessary, such as real estate, legal services, and healthcare.
Bottom Line
VoiceNation is a platform that offers live call and chat answering, virtual receptionists, and voicemail. It’s an excellent option for small businesses looking for communications support with real-time monitoring. Key features like 24/7/365 service operations, bilingual agents, and call patching to ensure immediate resolution of your client’s concerns. Sign up for VoiceNation’s seven-day free trial and discover how it can help your business elevate customer service.