Jameli Tuazon Jimenez

Moneypenny is a 24/7 phone answering provider for businesses that want live receptionist support without hiring in-house staff. Its Answering Service plans start at $132 per month and include bilingual answering, CRM integrations, a mobile app, dashboard access, and AI-supported call handling. The platform earned 4.38 out of 5 in my review, with its strongest…

Tracing a voice-over-internet-protocol (VoIP) number isn’t as simple as tracking a landline or mobile phone, but it can be done. With the right tools and methods, you can trace a VoIP number successfully by identifying its service provider, location, or even registered owner. For small business owners, tracing VoIP numbers can help verify customers, prevent…

Call centers lose valuable time and resources when customer calls are sent to the wrong agent or department — leading to repeated transfers, longer wait times, and missed service-level targets. These inefficiencies frustrate both customers and agents. Intelligent call routing solves this by utilizing data and AI to match each caller with the most suitable…

Being two of the most popular unified communications (UC) providers, both RingCentral and Zoom offer reliable video conferencing platforms, voice over Internet Protocol (VoIP) solutions, and collaboration tools (e.g., screen sharing, team chat, and meeting recordings). While writing this RingCentral vs Zoom comparison, I found that RingCentral is best for teams that prioritize phone calls,…

OpenPhone is a business phone system known for offering unlimited calls and texts to the US and Canada. It also provides a built-in artificial intelligence–powered platform for managing call histories, team conversations, and call transcripts. Our review found that OpenPhone stands out for its pricing and ease of use, earning it a perfect expert score…

Cloud computing advances innovation, expands collaboration opportunities, and drives workflow efficiency. These cloud-based tools and services, such as platform-as-a-service (PaaS) and software-as-a-service (SaaS), offer flexibility and on-demand access to resources regardless of time zone or location. Thus, more small business owners worldwide are embracing cloud computing as a crucial part of their operations and expansion…

Connecting with customers has evolved from traditional marketing strategies to more personal interactions, meeting consumers where real-time engagement happens. An example of this is conversational marketing, which utilizes messaging apps like WhatsApp Business. Over the years, I’ve observed how WhatsApp Business has become a valuable tool for small business owners due to its convenience and…

Hybrid meetings, when implemented correctly, can boost productivity, enhance collaboration among distributed teams, and save you time and money. These benefits are made possible by blending in-person and remote meeting participation through the use of video conferencing platforms and hybrid meeting tools. According to a recent study by Gallup, six out of 10 US employees…

The best voice-over-Internet-protocol (VoIP) for international calls allows you to communicate with overseas clients at affordable rates. International calling options include reasonable per-minute charges, minute bundles, and unlimited call plans to specific countries. Providers offer local phone numbers in different territories and a suite of call management features to support the volume of inquiries from…

Phone echoing occurs when you hear voices and sounds repeating during a call. The echoes can be distracting and make it difficult for both parties to carry on with the conversation. This guide offers tips, solutions, and preventative measures to reduce echo on phone calls and ensure your next conversation goes smoothly. 1. Speakerphone reverb…

Investing in the best office gadgets enhances productivity and creates a healthier work environment. From wireless keyboards to smart desk lamps and standing desks, high-tech devices offer flexible capabilities like wireless connectivity, ergonomics, and voice control. Check out our top-recommended cool office gadgets to give you a more comfortable, focused, and productive workspace setup in…

Vonage Business Communications (VBC) is a cloud-based unified phone system that allows users to engage with customers and colleagues through voice, messaging, and video, all in a single platform. In this Vonage Business Communications review, the provider earned perfect scores on ease of use, general features, and customer service. However, VBC received a fair rating…