Moneypenny is a phone answering service that allows small businesses to outsource their customer service needs to a call center. Its features include telephone answering, pocket phone system, mobile answering, switchboard, and more. In this article, we cover Moneypenny reviews and pricing. Ready to try Moneypenny? Get a free trial.
Summary of Positive Moneypenny Reviews
Users who gave Moneypenny a positive review said that their agents are respectful, brilliant, and professional. Some of them mentioned they have been using Moneypenny’s services for years which have been proven to be very reliable.
One user who gave Moneypenny a positive review on TrustPilot said they have been using Moneypenny for the past four years and find their service to be excellent. She said that it is a well-run company and feels they are an extension of their team.
Summary of Negative Moneypenny Reviews
As of the date this article was written (01/25/19), there are very few negative Moneypenny user reviews online. One user said that he had a hard time closing his account. He said that he was bombarded with calls and emails to keep him from canceling.
Moneypenny is a UK-based company and has only started offering its services in the US recently. It offers three subscription plans: Run (£25/month), Sprint (£35/month), and Fly (£45/month). The main differences between the plans include the number of recipients, free business numbers, and inclusive minutes.
(or approx. $32.9/month)
(or approx. $45.16/month)
(or approx. $58.07/month)
*All original values are in British Pounds, which are converted for the convenience of interested U.S. clients. Rates may vary depending on the current exchange rate.
Moneypenny’s mobile answering system is priced at a fixed fee of £5 (or approx $6.45) per month.
Ready to try Moneypenny? Get a free trial.
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Check out the list below of some of Moneypenny’s features:
- Telephone Answering
- Pocket Phone System
- Mobile Answering
- Live Chat
- Clever Number
- Virtual Office
Does Moneypenny’s Pocket Phone System work on all phones?
Yes. Moneypenny’s Pocket Phone System works with any type of phone – mobile, residential lines, business lines, and VoIP.
How does Moneypenny reach out to customers after a call?
The assigned Moneypenny personal assistant (PA) will capture all of the personal details from callers including their name, company, telephone number, message, and the preferred method of reaching out. Message details will be sent to users by email, text, or within the app.
Can users provide their own call handling instructions to Moneypenny?
Yes. Moneypenny doesn’t follow scripts but its system allows its agents to handle calls according to the needs of each user.
Have you read these Moneypenny reviews and are still not sure if it’s the right fit for you? Read our reviews of all top answering service providers or check out one of these three Moneypenny competitors.