Moneypenny is a phone answering service that allows small businesses to outsource their customer service needs to a call center. Its features include telephone answering, pocket phone system, mobile answering, switchboard, and more. In this article, we cover Moneypenny reviews and pricing. Ready to try Moneypenny? Get a free trial.
Moneypenny is a UK-based company and has only started offering its services in the US recently. It offers three subscription plans: Run (£25/month), Sprint (£35/month), and Fly (£45/month). The main differences between the plans include the number of recipients, free business numbers, and inclusive minutes.
(or approx. $32.9/month)
(or approx. $45.16/month)
(or approx. $58.07/month)
*All original values are in British Pounds, which are converted for the convenience of interested U.S. clients. Rates may vary depending on the current exchange rate.
Moneypenny’s mobile answering system is priced at a fixed fee of £5 (or approx $6.45) per month.
Ready to try Moneypenny? Get a free trial.
Summary of Positive Moneypenny Reviews
Users who gave Moneypenny a positive review said that their agents are respectful, brilliant, and professional. Some of them mentioned they have been using Moneypenny’s services for years which have been proven to be very reliable.
One user who gave Moneypenny a positive review on TrustPilot said they have been using Moneypenny for the past four years and find their service to be excellent. She said that it is a well-run company and feels they are an extension of their team.
Summary of Negative Moneypenny Reviews
As of the date this article was written (01/25/19), there are very few negative Moneypenny user reviews online. One user said that he had a hard time closing his account. He said that he was bombarded with calls and emails to keep him from canceling.
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Check out the list below of some of Moneypenny’s features:
- Telephone Answering
- Pocket Phone System
- Mobile Answering
- Live Chat
- Clever Number
- Virtual Office
Ask The Community Ask the Experts
Does Moneypenny’s Pocket Phone System work on all phones?
Yes. Moneypenny’s Pocket Phone System works with any type of phone – mobile, residential lines, business lines, and VoIP.
How does Moneypenny reach out to customers after a call?
The assigned Moneypenny personal assistant (PA) will capture all of the personal details from callers including their name, company, telephone number, message, and the preferred method of reaching out. Message details will be sent to users by email, text, or within the app.
Can users provide their own call handling instructions to Moneypenny?
Yes. Moneypenny doesn’t follow scripts but its system allows its agents to handle calls according to the needs of each user.
Have you read these Moneypenny reviews and are still not sure if it’s the right fit for you? Read our reviews of all top answering service providers or check out one of these three Moneypenny competitors.
Disclaimer: The following information was provided by Moneypenny and does not necessarily reflect the views of FitSmallBusiness.com.
What is Moneypenny?
Many people have spoken to Moneypenny – but few realize it.
Born in 2000, we lead the Call Answering Service and Live Chat market with respect to our size, quality of service and technology, answering more calls for more businesses than any other company. From our state-of-the-art facility in Charleston, South Carolina, and the UK, Moneypenny manages more than 15 million calls and chats for more than 13,000 clients annually. We work with businesses of all shapes and sizes – from sole traders right up to multinational corporations – offering scalable solutions and helping clients to earn new and retain existing customers.
Our job is to make every single one of your customers smile. We do this by giving you the very best people, engaged in a happy working environment and inspired to deliver excellence on your behalf. And, there’s our gold standard technology – the result of continuous in-house innovation and collaborations with market-leading partners.
Moneypenny’s service is simple: we give you your own Moneypenny Receptionist to answer calls and live chat whenever you need. Briefed by you on your business, your Moneypenny Receptionist will capture every opportunity, impress your customers and save you time and money.
We are so confident you’ll love our service, that we offer a 7-day free trial. Experience the benefits Moneypenny will bring to your business with instant setup and no obligation to continue with us afterwards.
Moneypenny News & Activity
Moneypenny is proud of the reviews we’ve received on Clutch, which have resulted in being recognized as a ‘Top Answering Service’ and ‘Top Receptionist Service’. We’ve also recently been accredited by the Better Business Bureau and awarded an A+ rating.
Moneypenny was awarded the prestigious Queen’s Award for Enterprise in Innovation and has been recognized by The Sunday Times as one of the 100 Best Companies to Work For six times, including two top 5 listings.
Moneypenny Customer Service
We love to talk, which is why we’re available for our clients and their customers 24/7. Whether you get in touch over the phone (866.202.0005) or via Live Chat (https://www.moneypenny.com), we have plenty of friendly and knowledgeable people on hand to help, whatever the time or day or night. You can also visit our Resources page on our website (https://www.moneypenny.com/us/resources/); your one-stop shop for anything and everything Moneypenny, from product guides and how to’s to news articles and FAQs.
Moneypenny Unique Features
Here are just a handful of features Moneypenny has to offer;
– Your own dedicated Moneypenny Receptionist: Someone you know and trust, answering calls and chats exactly as if based in your office.
– 24/7 support: We’ll answer your calls and manage your live chats around the clock, 365 days a year.
– Online portal: Manage your calls and messages, view tailored reports for your business and add VIP callers.
– Handy app: Keep your Moneypenny Receptionist up-to-date without lifting a finger, thanks to our clever GPS technology.
– Free trial: Put our service to the test and try Moneypenny completely free of charge for one week, with absolutely no ongoing commitment.