7 Best Services for VoIP International Calls of 2024

Ooma is the best overall VoIP international call provider for homepreneurs with overseas clients because its residential phone plan has extensive country coverage. The international calling packages, which start at $17.99 a month, enable you to place as many calls as you want to landlines in over 70 locations and mobile phones in 40 territories. Supported countries include Australia, Denmark, Italy, New Zealand, Sweden, and the U.K.

Note that you must purchase the provider’s analog telephone adapter, Ooma Telo, for $99.99 to access the international calling plan. Moreover, the call management capabilities under Ooma’s home phone package are limited. If you receive a large volume of international calls, it’s better to go for business phone systems with robust VoIP features, like Zoom Phone and GoTo Connect.

• Backup number: When the internet connection is down or the power goes out, Ooma automatically forwards calls to an alternate phone number you set. In times of emergencies, your business remains available for customers needing assistance.
• Call forwarding: Redirect calls to another device or phone number and ensure you don’t miss any customer queries. Depending on your configuration, Ooma alerts your device or a colleague’s phone number.
• Expanded call blocking: Choose among various call blocking modes on Ooma Premier: anonymous callers, suspected spammers, or specific contacts.

Set up call blocking to prevent certain callers from reaching your line. (Source: Ooma)

Among the VoIP international calling providers here, RingCentral is suitable for companies looking to connect their systems to existing business tools. It integrates seamlessly with over 300 third-party apps, including top CRM platforms such as Salesforce, HubSpot, and Microsoft Dynamics 365. Productivity solutions like Microsoft Teams and Slack are likewise part of the integration gallery.

On top of that, the VoIP phone system allows custom integrations through APIs. This lets you add RingCentral’s calling capabilities to your business platforms. By maximizing these robust integrations, you’ll improve agent productivity when managing voice-over-IP international calls while creating a frictionless experience for clients overseas.

One downside of choosing RingCentral is that a subscription plan upgrade is necessary to unlock internet fax. This feature is available on Ooma’s entry-level plan, which only costs $19.95 per user monthly.

• Virtual extensions: Facilitate faster customer service by allowing callers to connect to their desired destination. Assign specific phone lines to different office branches. RingCentral allows up to eight-digit phone extensions.
• Hot desking: Let team members use any phone in your system and have their unique profile settings logged into that device. This is especially useful for employees who travel to and from various company branches.
• Call park: Put a call on hold and place it in a communal parking spot to let colleagues take over and address the customer’s concern. The system sends a notification about a parked call left unanswered for five minutes.

Park a call and let other users address a customer inquiry. (Source: RingCentral)

Zoom Phone ranks among the best VoIP for international calls, providing an affordable and organized way to communicate with regional and overseas clients. It’s especially ideal for globally distributed teams since its highest-tier plan ($20 per user a month only) allows unlimited regional calling within one of the 48 countries supported. These include Australia, France, Brazil, South Africa, and Italy.

If your business has offices in the countries mentioned above, you won’t have to worry about overage fees on your subscription when calling within these locations. Connecting company satellites across different regions, Zoom Phone lets you add $10 monthly for unlimited global calling. With this, you’ll be able to place as many international voice-over-IP calls as you need to colleagues and customers.

However, Zoom Phone doesn’t offer instant response to missed calls. If you want to automatically send an alert to customers when you’re not free to pick up calls, choose GoTo Connect, which lets you set up autoreplies.

• Call monitoring: Observe live calls between agents and customers. Use the whisper feature to coach agents without the clients knowing. If you need to address the customer directly, select the “Barge” button.
• Elevate to a meeting: Explain matters in depth by converting a phone call to a video meeting. Select the “Meet” button from the in-call control options to start a session.
• Lock and unlock a call: Keep other team members in a shared line group from accessing a live conversation. Use this feature when dealing with a highly confidential customer concern.

Elevate a call to a meeting for a more in-depth discussion of customer concerns. (Source: Zoom YouTube channel)

GoTo Connect is our top-recommended solution for companies making a high volume of calls across different locations. It boasts a broad global coverage, letting users make free international calls online to 50 overseas locations, including Australia, Denmark, Greece, Hong Kong, Mexico, and New Zealand.

The software solution, which scales to a full-fledged contact center, has various VoIP features that help manage call traffic. The auto-attendant directs customers to the right agents, while ring groups ensure no calls are missed. When you upgrade to the higher-tier plans, you’ll access more call management features and analytics tools.

While GoTo Connect offers free international calls across its plans, it doesn’t provide global numbers. If your priority is to set up a virtual presence overseas, 8×8 is the best VoIP solution.

• Intelligent call routing: Distribute phone calls to the most skilled agent to address a specific concern. This increases the first contact resolution rate and creates a more positive customer experience.
• Instant response: When you’re not free to take a call, GoTo Connect automatically texts back first-time callers about your availability. This feature lets you engage with customers even when you’re busy and gives them the peace of mind that you received their message.
• Call flip: Switch devices while on an active phone conversation. The call will automatically end on the initial device once you pick it up from the other.

Send an automatic SMS when you miss a call. (Source: GoTo Connect)

8×8 is the best VoIP for international calls, allowing businesses to communicate with clients in over 40 countries and secure local phone numbers in over 100 overseas locations. This makes it the ideal software solution for companies wanting to establish a local impression overseas.

The phone numbers offered cover key business regions. For instance, in Asia-Pacific, you can secure numbers in Japan, Thailand, Singapore, and Thailand. In Europe, you can have a virtual presence in France, Germany, Italy, Norway, and Russia. The numbers are enabled via Tier 1 carriers. Aside from local numbers, 8×8 provides international toll-free numbers.

However, the drawback in choosing 8×8 is that subscription rates aren’t readily available on the website. Other providers are more transparent with their pricing structure. Our top pick in this buyer’s guide, Zoom Phone, is the most affordable, with a starting price of $10 per user monthly and an international calling add-on fee of $10 a month.

• Call queue: Place customers in a virtual line while waiting for an available agent. 8×8’s queues have voicemail boxes, allowing clients to leave a message when they don’t want to wait for a long period in the queue.
• Three-way calling: Hop on a quick huddle with team members or clients through three-way calling. If you need to include more participants, convert the call into a video meeting by clicking the “Meet Now” button in the in-call control menu.
• Conversation IQ: Powered by artificial intelligence (AI), this feature generates trend reports and analysis, giving businesses a peek into customer engagement. As you identify the most common client concerns and sentiments, create better communication strategies that improve customer service quality.

Create call queues on 8×8 to manage calls more efficiently. (Source: 8×8)

While Zoom Phone is technically the most affordable in this list, costing $10 per user monthly, you must subscribe to its second or third-tier plans to unlock the unlimited international calling add-on. In contrast, Phone.com’s local call rates cover overseas locations like France, Germany, Israel, Italy, Puerto Rico, and the United Kingdom. Its subscription only costs $14.99 per user a month.

Phone.com offers international numbers at only $4.99 a month. This could lower further to $1.99 if you buy more than a hundred phone numbers. However, note that it doesn’t have robust third-party integrations. If that’s a priority to you, choose RingCentral instead, as it connects with over 300 apps.

• Schedules: Distribute inbound calls to specific phone numbers, extensions, or auto-attendant menus based on the day and time the call went through your system. When customers call after hours, direct them to a greeting that reminds them of your schedule.
• Voice tagging: Know which auto-attendant menu option callers chose before speaking to them. The voice tag helps you align your spiels to the reason the customer called your business.
• Voicemail transcription: Read the text format of voicemails to immediately understand the gist of customer concerns. Even without replaying the audio file, you’ll know which messages to prioritize and reply to.

Read voicemail transcriptions and immediately know the gist of customer concerns. (Source: Phone.com)

Nextiva should be your top choice if you prioritize unified communications, letting you engage with colleagues and customers on various platforms. Aside from voice, it supports SMS, virtual fax, team chat, and video conferencing. With Nextiva’s threaded conversations feature, all communications, regardless of the platform used, are kept in one place, helping you refer to specific messages more easily.

The business phone system supports group SMS both for colleagues and clients and a maximum of 250 video meeting participants. Internet fax and instant messaging are available in the second-tier voice plan.

Do note, however, that Nextiva charges international calls per minute. If you frequently contact clients overseas, choose other providers offering unlimited plans to find cheaper ways to call internationally. Zoom Phone, GoTo Connect, and 8×8 all feature unlimited international calls.

• Call presence: Know the availability status of each team member without directly calling or messaging them. The status options are “online,” “busy,” “do not disturb,” “away,” and “offline.” These can be manually or automatically changed.
• Call transfer: Move a call to a colleague who will expertly answer the customer’s query. Nextiva supports warm transfer, allowing users to inform the receiving agent what the call is about, and blind transfer, moving the call without speaking to the other party.
• Call notify: Get notified by email when a qualified call comes through your line. This is especially beneficial for teams receiving high-volume calls but keen to hear back from a specific caller.

See team members’ status via Nextiva’s call presence. (Source: Nextiva)