The best predictive dialer software uses an advanced algorithm to make large volumes of outbound calls and generate leads faster. It’s equipped with artificial intelligence (AI) capabilities to help call centers boost their dialing efficiency and the effectiveness of outbound campaigns. Key features include custom scripts for personalized conversations, local numbers for improving answer rates, and answering machine detection for optimizing agent productivity.
You have options, so we evaluated the top predictive dialer companies to help you find the right solution.
- RingCentral Contact Center: Best for omnichannel support
- JustCall: Best for voice-focused interactions
- Talkdesk: Best for AI-enabled outbound campaigns
- Dialfire: Best for pricing flexibility
- Genesys Cloud CX: Best for workforce engagement
- Dialpad Contact Center: Best for sales outreach
Best Predictive Dialer Software Compared
Predictive Dialer Software | Monthly Starting Price (Per User) | Key Features | FSB Rating |
|---|---|---|---|
 |
| 4.65 out of 5 | |
 | $29 |
| 4.55 out of 5 |
 |
| 4.33 out of 5 | |
 |
| 4.29 out of 5 | |
 |
| 4.14 out of 5 | |
 | $95 |
| 4.06 out of 5 |
RingCentral Contact Center: Best for Omnichannel Support
What We Liked
Where It Falls Behind
- Has no definite pricing tiers
- Can be slow to respond to customer concerns
- Can be overkill for small teams
RingCentral Contact Center Monthly Pricing Billed on an annual pre-payment basis
- Starts at $65 per user for unlimited domestic inbound, ACD, IVR, skills-based routing, outbound dialer, call recording, real-time reports, surveys, complete workforce engagement, real-time reports, intelligent virtual assistant, and CRM integrations
RingCentral, our top VoIP phone system, is our overall best predictive dialer provider because of its extensive omnichannel support. Unlike most providers that reserve additional channels for higher-priced tiers, RingCentral includes almost everything in its basic plan, including voice, video, social media, and instant messaging apps. This is a great choice if you want to reach your target leads across digital platforms.
The RingCentral CX predictive dialer uses an advanced algorithm to ensure quicker call connections. By collecting data from previous calls, it calculates the number of calls per agent. This is further enhanced by additional features, such as inbound routing, analytics, and the Dynamic Script Studio.
Smaller call center operations that primarily handle phone calls may find RingCentral too comprehensive for their entry-level needs. In this case, consider JustCall, which offers a simpler, budget-friendly plan tailored for businesses that do not require digital channel support and AI capabilities.
RingCentral Contact Center Features
Access the conversation context while engaging with clients via call. (Source: YouTube)
- Campaign management: Manage different types of outgoing calls in your call center. Create agent dispositions, upload lead lists, and access compliance-supporting tools.
- Call blending: Allow callers to call you back instead of waiting, and prioritize callbacks over outbound calls. You can also prioritize dialer calls over inbound calls.
- Workforce engagement (WEM): Provides a single platform for managing agent scheduling, listening to call recording, and generating insights from in-depth performance analytics. Gamification tools provide agents with challenges, prizes, and badges while gaining feedback on their performance.
JustCall: Best for Voice-focused Interactions
What We Liked
- Provides free outbound call minutes across plans
- Has affordable per-user fees than most competitors
- Offers a plan option for those who do not need AI features
Where It Falls Behind
- Lacks digital channel support
- Limits countries you can call (request is required)
- Requires a minimum of $10 top-up to use the free trial
JustCall Monthly Pricing (Per User) Save up to 35% when you pay annually.
- Essentials: $29 for unlimited inbound calling, 500 outbound call minutes, 250 SMS credits, free local number, call analytics, standard call features, and Google and Slack integrations
- Team: $39 for 60 minutes of call transcripts, 1,000 outbound call minutes, 500 SMS credits, 100-plus integrations, IVR, performance analytics, team chat, and video calls
- Pro: $69 for outbound dialers, 1,000 outbound call minutes, 1,000 SMS credits, advanced analytics, roles and permissions, call monitoring, and queue callback
- Business: Custom pricing for custom outbound call/SMS bundles and premium support
JustCall is a call center predictive dialer software built for voice interactions, perfect for businesses that primarily communicate with customers via phone calls. The base plan includes core calling features such as call tracking, voicemail, call forwarding, and transfer. What’s more, all plans include free outbound call minutes ranging from 500 to 1,000 minutes per user, with the free minutes shared across all users in an account.
Another reason JustCall is well-suited for small businesses is its dedicated plan for those who don’t need AI capabilities. While many contact center providers increase their subscription fees for the inclusion of AI tools, JustCall offers an option that doesn’t require you to invest in an AI-enhanced plan that may not be essential for your business.
Unfortunately, JustCall’s straightforward offerings may not be ideal for companies needing workforce engagement (WEM) to manage the workloads of large outbound call center teams. If you need built-in WEM capabilities for your predictive dialer software, we recommend Genesys Cloud CX, which uses AI to spot agent performance trends and ensure accurate staffing.
JustCall Features
JustCall’s outbound dialer displays all the customer data you need. (Source: JustCall)
- Custom reattempt rules: Reschedule answered and unanswered calls at specific times based on their status or previous call outcomes. You can also decide which ones to dial first.
- Local presence: Use local phone numbers when calling customers in a specific territory to increase chances of getting calls answered. JustCall offers local calling numbers in over 70 countries.
- On-screen scripts: Displays the scripts in the agent’s dashboard, providing them with a reference while taking a call. You can customize your scripts and add multiple versions.
Talkdesk: Best for AI-enabled Outbound Campaigns
What We Liked
- Has a powerful mobile contact center app
- Features strong AI functionalities
- Provides built-in preview and power dialing capabilities for Salesforce
Where It Falls Behind
- Requires a long-term contract
- Lacks intuitive reporting controls
- Charges extra to use automated outbound features
Talkdesk Monthly Pricing (Per User) Prices are based on a minimum three-year contract. Per-hour login consumption pricing and concurrent pricing are available.
- Digital Essentials: $85 for digital channels, routing, live dashboards, mobile app, and quality management
- Essentials: $85 for voice channel, automation designer, and workspace designer
- Elevate: $115 for voice and digital channels, screen recording, feedback, automated notifications, and quality management
- Elite: $145 for custom reporting, performance management, and one add-on package
Talkdesk stands out from other AI-powered predictive dialer software as it integrates cutting-edge AI capabilities to manage outbound interactions. The Talkdesk Proactive Outbound Engagement uses a patented AI-driven answering machine detection algorithm to help agents focus only on live connections, ensuring the efficient launch of outreach campaigns.
There are four types of flexible dialing configurations in Talkdesk: predictive, preview, power, progressive, and agentless. All dialers comply with major regulatory standards, including TCPA Telephone Consumer Protection Act and TSR Telemarketing Sales Rules . It includes advanced campaign management for more complex lead segmentation, allowing for more targeted outreach.
One of Talkdesk’s biggest pain points is that most user complaints are about the lack of customization for reporting. If you’re looking for the best predictive dialers with flexible reporting tools, check out RingCentral Contact Center. This provider lets you create customized data views and use over 250 out-of-the-box reports based on key metrics.
Talkdesk Features
Talkdesk Studio lets you route messages based on a specific topic. (Source: Talkdesk)
Talkdesk Studio: It provides a visual call routing designer that helps nontechnical users to create IVR flows through simple clicks instead of codes. It includes a text-to-speech tool to convert text into a natural-sounding human voice.
Workspace Designer: Build the ideal Talkdesk interface for your agents without any coding. Customize what they see on their screens and organize information to help them increase productivity and minimize errors.
Screen recording: Record agents’ desktop activity during calls. It synchronizes the playback of screen and voice recordings to capture customer interactions accurately.
Dialfire: Best for Pricing Flexibility
What We Liked
- Can handle high-volume outreach campaigns
- Offers a flexible and easy-to-use platform
- Has robust automation to help connect processes
Where It Falls Behind
- Lacks monthly subscription options
- Has limited agent features
- Has very limited security measures
Dialfire Monthly Pricing (Per Minute)
- Predictive dialing: $0.001 for different dialer speeds and answering machine detection
- Voice recording: $0.001 for automatic call recording and three-year storage
- Campaign scripting: $0.002 for interactive masks and integration with external systems (e.g., your CRM)
- Dialfire Platform: $0.005 for unlimited agents, preview dialing, contact database, do-not-call list, predefined reports, real-time statistics, dashboards, and wallboards.
- Telephony connection cost: $0.0099 for calls in the US
Dialfire is our top recommended call center predictive dialer software for budget-conscious call centers seeking flexibility in pricing. It uses a pay-per-use model, so you only pay for the connection costs and features you use every minute. This cost-effective approach is ideal for seasonal campaigns, allowing you to avoid the expense of extensive features that aren’t needed year-round.
The Dialfire predictive dialer algorithm prides itself on achieving less than 5% errors, allowing you to maximize the dial rate of your phone numbers. Outbound campaign support allows you to customize agent scripting, configure compliance rules, and determine simultaneous call attempts according to your needs.
While Dialfire may seem affordable at first glance, the costs of its pay-per-use model can add up quickly the more frequently you use its services. If you’re seeking fixed, budget-friendly pricing, JustCall presents a more cost-saving alternative. The monthly fee starts at $29 per user and includes core calling features and free outbound call minutes.
Dialfire Features
Prioritize certain contacts based on factors such as gender. (Source: Dialfire)
- Preview dialing: This outbound dialer gives you enough time to prepare for the next call by presenting crucial information about the next contact. You can also prioritize contacts according to predefined criteria.
- Unlimited data fields: Record any type of data on a specific contact. This allows you to store as much information as needed in your dataset.
- Real-time analytics: Access your call center’s live data and campaign status overviews. Generate predefined and instant reports in your preferred format.
Genesys Cloud CX: Best for Workforce Engagement
What We Like
- Offers multiple add-on options for flexible pricing
- Has native WEM capabilities for improving agent experience
- Includes agent collaboration tools across plans
Where It Falls Behind
- Requires annual prepayment for all plans
- Can be overwhelming to use because of its advanced feature set
- Charges an extra $40 monthly for AI capabilities
Genesys Cloud CX Monthly Pricing (Per User) All prices are billed annually.
- Cloud 1 Voice: $75 for voice channel, unified communications, speech-enabled IVR, ACD, callback, real-time monitoring, screen recording, outbound voice campaigns, integrations, and custom reporting
- Cloud 2 Digital: $95 for digital channels Social media, web messaging, SMS, email, and third-party messaging , omnichannel routing, co-browse, quality management, outbound SMS/email campaigns, and proactive notifications
- Cloud 2 Digital + Voice: $115 for combined Cloud 1 and 2 packages
- Cloud 3 Digital + WEM Workforce engagement management : $135 for Cloud 2 package, speech and text analytics, AI forecasting, scheduling, coaching, gamification, and performance insights
- Cloud 3 Digital + WEM + Voice: $155 for Cloud 1 and 2 packages with WEM
Genesys Cloud CX offers a built-in WEM solution for managing agent performance, overseeing interactions, and monitoring learning progression in one place. Companies can upgrade their subscription with the WEM add-on and access key capabilities, such as screen recording, performance management, and speech and text analytics. Development and feedback modules are also included to help bridge the knowledge gap among agent teams.
The Genesys Cloud Dialer features three dialer types: predictive, preview, and manual. It uses unique predictive pacing algorithms that balance wait times and call abandonment rates by
predictive agent availability. This optimization enables agents to spend more time on actual calls while filtering out voicemails, inactive numbers, and busy signals.
While we highly recommend Genesys Cloud’s comprehensive WEM capabilities, this add-on results in additional costs to your monthly subscription. In contrast, RingCentral Contact Center includes WEM tools as part of its basic plan, offering a more affordable option for those seeking integrated WEM without additional fees.
Genesys Cloud CX Features
Native WEM offers a personalized employee hub. (Source: Genesys Cloud)
- Software-based verification: Increase contact rates by conducting automatic precall checks using voice print technology. This will determine if a call will be answered by an answering machine, live person, or fax signals.
- Advanced list management: Determine which contacts on your lead list you want to call and which ones you prefer not to. You can apply filters, limiting dialing to contacts that match the filter.
- Proactive notifications: Send automated and personalized alerts, reminders, confirmations, and surveys to clients over their preferred channels. This helps you handle business processes efficiently without manual intervention.
Dialpad Contact Center: Best for Sales Outreach
What We Liked
- Has screen recording on the basic plan
- Offers a clean and intuitive interface
- Caters to small businesses because of its straightforward feature set
Where It Falls Behind
- Places omnichannel support at the most expensive tier
- Lacks customization options for admin controls
- Can be inaccurate when transcribing conversations
Dialpad Contact Center Monthly Pricing (Per User) Discounted annual billing fee starts at $80 per user
- Essentials: $95 for inbound voice, IVR, ACD, recording, in-queue callback, call monitoring, advanced call controls, screen recording, video meetings, and integrations,
- Advanced: $135 for digital support, real-time assistance, and a single digital channel
- Premium: $170 for omnichannel support, all digital channels, scorecards, and Ai CSAT
Dialpad Contact Center is a sales outreach software that leverages intelligent capabilities to simplify agent coaching, analyze client interactions, and track agent performance. The Ai Coaching Hub keeps all coaching activities on a single interface and uses extensive analysis of interaction data to provide accurate coaching recommendations. It uses a scoring feature that provides managers with a complete view of the agent’s sales performance.
The Dialpad Sales Center plans come with a sales dialer dedicated to call centers dealing with a high volume of sales calls. It uses a predictive algorithm to help sales reps reach their prospects based on various factors, such as the best time of data for pickups. You can also configure other settings for caller ID, call transcription, and post-call wrap-up time.
With a monthly starting fee of $95 per user, Dialpad Contact Center may be prohibitively expensive for small businesses with limited budgets. If keeping costs low is a priority and your call volume isn’t high, Dialfire offers a more budget-friendly alternative. It charges only for the features and calls you use, starting at just $0.001 per minute.
Dialpad Contact Center Features
AI Playbook provides automated guidance for sales pitches. (Source: Dialpad)
- AI Playbook: Automatically recommends phrases and questions the agent needs to say during the call. This allows supervisors to track agent adherence to sales methodologies.
- Salesforce integration: Integrating Dialpad with Salesforce gives you a built-in power dialer and click-to-call capabilities within your CRM dashboard. Log calls automatically and access information from Salesforce inside the Dialpad desktop.
- Real-time agent assist: Automatically displays assist cards on agents’ screens containing information associated with the keywords or phrases spoken. You can include notes on answering tricky questions or handling common objections.
How We Evaluated the Best Predictive Dialer Software
To identify the best predictive dialers, we developed an evaluation rubric based on a specific set of criteria. We systematically assessed and compared various contact center solutions with predictive dialer features and selected the top six highest-ranking providers based on their performance against these criteria. Click the tabs below for a detailed breakdown of our evaluation process.
20% of Overall Score
We validated the pricing details of each provider and gave higher points to those charging less than $60 for the basic subscription tier. We considered the number of included features and limitations of each plan and gave more weight to providers with free trials, cheaper annual pricing, and volume discounts.
30% of Overall Score
We examined each provider’s general features, mostly found in predictive dialer software, including call handling, call monitoring tools, and call recording. We awarded additional points to providers that offer predictive dialing in their regular plans and have robust integrations with popular third-party tools.
20% of Overall Score
We assessed each provider’s user-friendliness by testing it ourselves and checking user reviews from reliable websites. We considered whether learning curves were experienced during the setup and configuration phases.
15% of Overall Score
We checked each provider’s customer service channels, including phone, live chat, email, helpdesk, and community forums. Additional points are given if all support channels are available 24/7 and offer comprehensive security measures.
15% of Overall Score
We assessed each provider’s overall quality and performance by looking at its standout qualities and value for money. We also considered their level of popularity and user-friendliness.
Frequently Asked Questions (FAQs)
Yes, predictive dialing is legal, but failing to comply with state-specific laws like TCPA can result in huge fines and penalties. Organizations are restricted from using outbound dialers if the owners of the numbers they are dialing have not given their prior consent.
The difference between a predictive and an autodialer lies in their dialing strategies. Predictive dialing uses algorithms to predict agent availability and adjusts the dial rate to set the ideal pace for call ratio. An autodialer, on the other hand, automatically dials numbers from a list and provides enough time for the agent to prepare for the next call.
The cost of a predictive dialer from a cloud-based contact center platform typically ranges from $30 to $200 per user monthly, depending on the subscription tier. Discounts are often available for annual billing or when adding multiple users to an account. For low-level usage, a pay-per-use model starts at $0.001.
Bottom Line
The best predictive dialer systems have specialized capabilities that enable contact centers to maximize the efficiency of their agent teams. These include AI and outbound campaign tools that help agents reach more prospects while keeping call costs low.
Based on our evaluation, RingCentral Contact Center wins as the top predictive dialer software because of its omnichannel support for over 30 digital platforms. At a monthly per-user fee of $65 (billed annually), you get access to an AI-powered customer experience platform with core calling capabilities, rich integrations, and workforce engagement tools.
