The best predictive dialer software provider automates outbound calls efficiently based on set algorithms. It organizes and stores data, such as prospects and do-not-call lists, to find high-quality leads and boost conversion rates. An effective predictive dialer solution incorporates features like campaign dashboards, analytics, and omnichannel routing.
To help you find a provider for your business, evaluated dozens of options to identify the top six options to increase your business call center’s efficiency and improve your return on investment:
- Talkdesk: Best overall predictive dialer for businesses wanting a robust mobile application
- RingCentral Contact Center: Great for teams wanting better monitoring tools and customer analytics
- NICE inContact CXone: Top pick for companies needing extensive software integrations
- Genesys Cloud: Ideal for businesses looking for robust, real-time artificial intelligence (AI) capabilities
- CallHub: Solid predictive dialer software for seasonal campaigns
- ChaseData: Best for organizations that need to protect data and maintain compliance with federal and local privacy laws
Predictive Dialer Software Providers at a Glance
Predictive Dialer Software Provider | Monthly Starting Price | Key Features | Free Trial | FSB Rating |
---|---|---|---|---|
$75 per user |
| ✕ (Only free demo) | 4.45 out of 5 | |
Custom pricing |
| 14 days | 4.22 out of 5 | |
Approximately $100 per feature |
| 60 days | 4.18 out of 5 | |
$75 per user |
| 30 days | 3.93 out of 5 | |
Pay-as-you-go; $199 for paid plans |
| 14 days | 3.76 out of 5 | |
Free; $89 for paid plans |
| ✓ | 3.73 out of 5 | |
Talkdesk: Best Overall Predictive Dialer Software
What We Like
- 100% uptime service level agreement (SLA) available
- Complies with Do Not Call (DNC) laws
- AI-powered virtual agent
Where It Falls Behind
- Screen recording unlocks in higher tiers
- Reports of inconsistent call quality
- Advanced AI features may be too much for small teams
Talkdesk Monthly Pricing
- CX Cloud Essentials: $75 per user for routing, voice engagement, and dashboards
- CX Cloud Elevate: $95 per user for digital customer engagement and quality management
- CX Cloud Elite: $125 per user for workforce management and performance assist
- Experience Cloud: Custom pricing for industry products and 100% uptime SLA
Talkdesk is our top-ranked predictive dialer. In addition to a powerful predictive dialer, users gain great flexibility with the Talkdesk Conversations mobile app. It equips teams with real-time customer information and tools for excellent interactions wherever they are. The mobile app is full-featured, including call controls, status settings, and dispositions.
Out of the box, Talkdesk’s predictive dialer has interactive voice response (IVR) and more than 60 customer relationship management (CRM) integrations. Its omnichannel system allows you to engage customers and prospects using text, social media, and messaging apps. Its robust AI-powered virtual agent interacts with your customers and prospects using natural, conversational language. This predictive dialer complies with Do Not Call (DNC) laws.
Talkdesk’s outbound dialer improves agent connect rates. Still, small businesses that want to try the software before committing do not have a free trial option, only a demo (by request). A more budget-friendly alternative with a free trial includes RingCentral and NICE CXone.
Talkdesk Features
- Multi-engagement channels: Talkdesk Digital Engagement enables users to respond to customers using their preferred channels, which include chat, email, and short messaging service (SMS).
- Agent assists: Provide your agents real-time assistance using AI and machine learning to deliver quick, contextualized answers.
- Workforce management: Gain greater operational efficiency with Talkdesk’s Workforce Management, which allows your team to access engagement tools like work schedules.
Wondering if Talkdesk fits your contact center? Take a look at our Talkdesk review for a more detailed look.
RingCentral Contact Center: Best Predictive Dialer for Measuring Center Success
What We Like
- Automatic call distribution (ACD) and IVR in the base plan
- Toll-free and vanity numbers
- Unlimited domestic calling
Where It Falls Behind
- Does not offer unlimited international calling
- Limited mobile application
- Unpublished pricing potentially indicates premium rates
RingCentral Contact Center Customized Plans*
- Essentials: ACD and IVR, three ports, and 5GB active recording storage
- Standard: Digital channels and advanced voice recording
- Premium: Quality management and screen recording
- Ultimate: Workforce management and performance management
*All plans are for quote-based pricing. Annual pricing saves users up to 40%.
RingCentral Contact Center offers a robust array of supervisor tools for monitoring agent performance, including screen recording, speech and text analysis, and silent monitoring. Coaching and learning tools are also available to track evaluation scores and key performance indicators (KPIs).
Common KPIs include average queue and handle times, occupancy rates, and first-call resolution. With RingCentral’s contact center metrics, track and create strategic goals for your workforce and adhere to schedule and agent uptime. Supervisors and managers view the contact center dashboard to visualize data results for quick and informed decision-making.
RingCentral Contact Center’s mobile app is limited to video meetings, team messaging, and integrations. For a full-featured contact center mobile app, try Nextiva. The Nextiva app offers complete mobility while giving you access to core features, such as business text messaging, voicemail, email, and team collaboration tools.
RingCentral is one of our top choices for the best call monitoring software solutions. Check out our RingCentral Contact Center review for a more in-depth analysis of the provider.
RingCentral Contact Center Features
- Skills-based routing: RingCentral’s skills-based routing assigns customers to agents with the most relevant skills to address their concerns. This increases first-call resolution and improves customer satisfaction.
- Agent scripting: This powerful tool prompts agents to move smoothly through an interaction. RingCentral allows you to create scripts easily using drag-and-drop technology.
- Call recording: RingCentral offers two methods: on-demand call recording and automatic call recording (ACR). On-demand call recording lets you manually record calls at any time with a press of a button, while with ACR, recording starts at the beginning of each call.
NICE inContact CXone: Best for Extensive Software Integrations
What We Like
- 99.99% uptime
- Unified administration across all
- Base plan includes audio recording
Where It Falls Behind
- Pricing could be more transparent
- Customer interaction and feedback analysis only in the highest plan
- Reports indicate there are crashing and bugs issues
NICE inContact CXone Pricing
NICE inContact’s pricing is not published on its website, but per feature, expect to spend about $100 per month, which includes access to its predictive dialer.
It has four plans:
- Customer Engagement: Omnichannel service
- Essentials: For agent empowerment
- Core: For efficiency and workforce management
- Complete: For insights and personalization
NICE inContact CXone has extensive integrations that include built-in integration capabilities with several CRMs, including Salesforce, Oracle Service Cloud, Microsoft Dynamics 365, ServiceNow, Zendesk, and SugarCRM. These integrations enhance prospect and customer interaction. In addition, having integrations added through an application programming interface (API) opens up even more contact possibilities for your agents.
While NICE inContact is the best predictive dialer for integrations offering omnichannel options, it is not the most affordable option in the market. Paying an additional $100 per month for features will get expensive, especially for small businesses. If you’re looking for a cost-effective solution, try CallHub, which has a pay-as-you-go pricing option. CallHub offers a free version and a free trial. Its paid subscription starts at $199 per month.
NICE inContact CXone Features
- Advanced audio recording: NICE inContact CXone recording offers customers secure, full-featured voice and screen recordings, such as encryption and masking capabilities, for better center compliance and quality needs.
- Regulation compliance: NICE inContact CXone adheres to several compliance regulations, including the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
- Self-service IVR: NICE CXone self-service IVR allows customers to effectively self-solve concerns. This not only saves money and agent time but improves customer experiences.
- Prebuilt call center reporting: Choose from 90-plus prebuilt reports that offer real-time, historical insights that help your business make more intelligent and informed decisions. Users have out-of-the-box reports that help you track call center reporting metrics, such as agent status and skill performance.
Interested in learning more about how to equip agents with the correct customer information? Read our CXone review with features and use cases for more details.
Genesys Cloud: Best for Its Robust, Real-time AI Capabilities
What We Like
- Extensive AI capabilities like chatbots
- Multiple dialing modes, including predictive, progressive, and power dialers
- Multichannel engagement tools for communications
Where It Falls Behind
- Call flows are difficult to set up
- AI features only available after the second tier
- Limited mobile app functionality
Genesys Cloud Monthly Pricing
- Genesys Cloud CX 1: $75 per user for IVR and unified communications
- Genesys Cloud CX 2: $110 per user for unlimited chat and email routing
- Genesys Cloud CX 3: $150 per user for co-browse, screen share, and speech and text analytics
Genesys Cloud is an expert in artificial intelligence (AI)-based technology and offers out-of-the-box turnkey AI call center tools that make it easier to analyze big data. Personalize your customer’s journey using automation tools, such as predictive routing, which uses AI to match customers to employees. Build your own voicebots with natural language understanding for fluid customer conversations, and leverage chatbots to help customers find answers faster.
While Genesys Cloud offers speech-enabled IVR and inbound voice routing, several customers reported that its call flow editors are not intuitive. If you want a simple-to-use call flow setup, check out Talkdesk. Talkdesk Studio is an interactive visual designer that makes configuring, designing, and managing simple and complex call flows a breeze.
Genesys Cloud Features
- Self-service IVR: This feature empowers your customers to serve themselves. Route customers to the right self-service menu or agent quickly and drive better customer experiences.
- Co-browse and screen share: Genesys Cloud lets customers share what they are looking at with agents. This feature allows your agents to provide personalized assistance by providing advice based on what the customer sees or is going through.
- Chatbot self-service: Save time and money with Genesys Cloud’s AI chatbots that help customers find their answers without speaking with a live agent. Build and deploy AI bots across voice and digital channels with advanced machine learning.
Our Genesys Cloud review provides comprehensive information about one of the best predictive dialer providers in the market.
CallHub: Best for Political & Advocacy Campaigns
What We Like
- Mass SMS text campaign feature
- Offers virtual number rental for campaigns
- Metered dialing option available
Where It Falls Behind
- Instant phone support and live chat not available for all plans
- Lacks internal collaboration functionality
- Customer support is not available 24/7
CallHub Monthly Pricing*
- Lite: Pay-as-you-go pricing with calls starting at $0.477 per minute and texts at $0.024 per text
- Essentials: $199 for $200 call and text credits, up to 419 minutes or 8,333 texts
- Scale: $499 for $500 call and text credits, up to 1,048 minutes or 20,833 texts
*Save up to $611 by opting for the annual billing option.
CallHub is perfect for nonprofits and private entities looking for the best predictive dialers to enhance audience engagement. It features email and text follow-ups, intelligent call routing, and synced contact history. Advocacy campaigns benefit from CallHub’s mass texting and voice broadcast services that ramp up customer sign-up, push promos, and provide customers with instant updates.
However, one of the shortcomings of CallHub is that it does not offer internal collaboration services, including collective team scheduling and file sharing. To fill the coordination gap, check out RingCentral Contact Center; this provider has audio and video conferencing and file-sharing capabilities. Its omnichannel solution lets customers contact your company on their preferred communication channel.
CallHub Features
- Branching scripts: CallHub makes it easy to create logic-based interactive scripts that guide agents through the entire conversation. This feature contributes to better engagement through personalized interactions.
- Unlimited agent seats: CallHub allows you to recruit and onboard as many agents as possible. Agents are crucial to your campaign, and it does not charge per agent for optimal results.
- Advanced analytics: Monitor and measure agent performance with CallHub’s campaign analytics dashboard. This feature equips you with the information you need to make data-driven decisions and stay on track with calling goals. Easily track call metrics, calling activity, and agent performance through a single, easy-to-understand dashboard.
Read our CallHub review to learn more about its contact center features and AI-powered capabilities.
ChaseData: Best for Its Data Protection Capabilities & Privacy Compliance
What We Like
- HIPAA/HITECH (Health Information Technology for Economic and Clinical Health Act) compliance protects patient data for companies that work in or around healthcare
- Robust multichannel routing options
- Digital call recordings are available up to one year
Where It Falls Behind
- Skills-based routing unlocks at the highest tier
- Online technical support is an additional feature
- No digital call recording on the base plan
ChaseData Monthly Pricing
- Small Business: $89 per agent for 3,000 telecom minutes per agent and visual script builder
- Professional: $139 per agent for 5,000 telecom minutes per agent and advanced predictive dialing strategies
- Enterprise: $169 per agent for 7,000 telecom minutes and skills-based inbound ACD
ChaseData is our top recommendation for businesses needing powerful data protection solutions and privacy compliance. It is HIPAA and HITECH-compliant, an essential feature for businesses handling sensitive personal information, such as those in the health and banking sectors. Its predictive dialer features Payment Card Industry Data Security Standard (PCI DSS) compliance, which ensures secure payment card transactions. This boosts your business’ credibility and ability to protect customer data.
In as much as ChaseData features robust privacy features, including encrypted call recordings, its skills-based routing and ACD unlock only under the highest tier. If you’re looking for ACD and IVR features without paying top dollar, check out RingCentral. Its entry-level Essentials contact center plan includes ACD and IVR capabilities and 5GB of active recording storage.
ChaseData Features
- Call routing: Handle leads and customers effectively and flexibly by determining your smart call-handling rules that consider agent skills and queue availability.
- Integrations: Easily customize your workflow by integrating your preferred third-party apps, which include Salesforce API, SugarCRM, Zoho, and Oracle. These apps cooperate with its hosted predictive dialer, which is based in the cloud.
- Reporting and analytics: Balance the support with agent skills and capabilities by tracking data on agent performance. This allows you to determine which agents need more coaching and training, leading to better team performance.
Not what you’re looking for? If you want to learn more about the different phone systems and useful features best suited for small businesses, check out our best business phone systems guide.
How We Evaluated the Best Predictive Dialer Software for Small Businesses
To identify the best call center predictive dialer software, we assessed the different predictive dialer software based on pricing and feature sets while reviewing standout features, popularity, and ease of use. However, solutions vary widely in price, function, and overall usability, so we considered several critical factors, such as price and features, when comparing the different software providers to ensure you find the best product for your business.
Learn how we evaluated the best predictive dialer system by clicking on the tabs below:
20% of Overall Score
For pricing, we looked at which providers have a free trial and/or which offer demos. Prices vary significantly between providers. We also considered their subscription plans and the corresponding pricing. Predictive dialers tend to be pricier, so we looked at base prices and inclusions.
30% of Overall Score
We checked which providers have multiple dialer options. Since dialers tend to be used by professional call centers, we compared which predictive dialer companies include analytic reports, CRM integrations, campaign management dashboards, dedicated workstation apps for agents, and uptime percentages.
25% of Overall Score
Some providers grant access to features more specific to call centers. We looked at advanced features that specific industries might require. We looked at features like a mobile app, non-CRM integrations, no-pause predictive dialing, and omnichannel routing.
25% of Overall Score
This was determined based on how well the app stood up to our testing and how popular and easy it was to use. We evaluated each predictive dialing software based on our firsthand experience with the software and user reviews, considering ease of use, customer support, and value for money.
Did you know that you can streamline your company’s communication process with the right tools? Learn about the best VoIP phone features and providers to understand how this technology can improve your business operations.
Bottom Line
Automated tools, such as a predictive dialer, increase agents’ efficiency by calling as many prospects as possible. The system automatically goes to the next lead on the list after an unanswered call, minimizing manual dialing time. Choosing the right predictive software is essential to a strong outbound calling camping.
Based on our research, Talkdesk is the best predictive dialer provider, thanks to its 100% uptime guarantee at the Enterprise tier, extensive integration with different software solutions, and robust analytics reports via Talkdesk Live. Talkdesk also packs in workforce management tools and uses the AI-based Agent Assist to guide agents through every interaction.