7 Best Auto Dialer Apps of 2023
Corey McCraw is a staff writer covering VoIP and Unified Communications. Corey has over a decade of experience in marketing, tech writing, and corporate communications and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative.
Silvana is a staff writer at Fit Small Business who covers business technology, audio and video conferencing tools, and phone services.
This article is part of a larger series on VoIP.
Automatic phone dialer apps save valuable time in any customer-facing department by dialing numbers automatically. Auto dialer apps increase agent productivity by automatically dialing phone numbers and eliminating time-consuming tasks. To help narrow down your choices, we evaluated dozens of options to arrive at the six top auto dialer apps for desktop, Android, and iOS devices:
- CallHub: Best overall auto dialer for call centers wanting a pay-as-you-go option
- CloudTalk: Ideal for large sales teams and contact centers that need intelligent dialers
- Kixie: Best automatic dialer app for teams looking to improve connection rates
- PhoneBurner: Great for sales teams needing a robust auto dialer application
- MySalesDialerPro: Best auto dialer app for businesses needing a customer relationship management (CRM) tool
- Voicent: Best auto dialer solution for small teams needing a simple, user-friendly platform
- ChaseData: Best for data security and extensive compliance with federal and local privacy laws
Best Auto Dialer Apps at a Glance
Auto Dialer App Providers | Monthly Starting Price | Key Features | Free Trial | FSB Rating |
|---|---|---|---|---|
 | Pay-as-you-go with voice broadcast starting at $0.046/min Paid plans start at $199 |
| ✓ | 4.68 out of 5 |
 | $25 per user |
| ✓ | 4.38 out of 5 |
 | $35 per user |
| ✓ | 4.36 out of 5 |
 | $149 per user |
| ✓ | 4.04 out of 5 |
 | $29.99 per user |
| ✕ | 3.94 out of 5 |
 | $19 per agent |
| ✓ | 3.76 out of 5 |
 | Free; $89 per agent for paid plans |
| ✓ | 3.59 out of 5 |
CallHub: Best Overall Auto Dialer App
Overall Score:
4.68 / 5
What We Like
- Base plan comes with unlimited agents and contacts
- Mass short message service (SMS) text campaign feature
- Metered dialing option available
Where It Falls Behind
- Instant phone support and live chat are not available for all plans
- Lacks internal collaboration functionality
- Customer support is not available 24/7
CallHub Monthly Pricing
- Lite: $0 for pay-as-you-go pricing with calls starting at $0.477 per minute and texts at $0.024 per text
- Essentials: $199 for $200 call and text credits, up to 419 minutes or 8,333 texts
- Scale: $499 for $500 call and text credits, up to 1,048 minutes or 20,833 texts
- Enterprise: Custom-pricing for comprehensive customer support
CallHub topped our list of best auto dialer apps with its power, preview, and robo-dialing, as well as predictive dialer solutions. Its offering minimizes agent wait time and connects agents only when the call is answered. CallHub dialers are our top pick because it features unlimited agent accounts and comprehensive call reports with analytics.
For businesses on a budget looking for a business phone system with an auto dialer app, CallHub offers four monthly plans: Lite, Essentials, Scale, and Enterprise. The Lite plan is a pay-as-you-go option that allows customers to pay only for what servers are available. Plan upgrades are conveniently programmable through the online portal.
Unfortunately, if you want functionality beyond CallHub’s Lite pay-as-you-go plan, you’ll have to pay a hefty entry-level price of $199. While this gives you unlimited agents, it’s far more expensive than a tool like MySalesDialerPro, which starts at $29.99 per user, monthly. Some key features include task management, geo-tracking, and task management.
CallHub Features
Set up a CallHub campaign within five minutes. (Source: CallHub)
- Mass texting: Easily broadcast messages within a matter of minutes. Engage political audiences, customers, and potential clients using images, videos, and PDFs to improve engagement.
- SMS opt-in: Build your database with due consideration to the preferences of your customer. Set up automated text responses to collect data without manual intervention.
- Voice broadcast: Quickly deliver important messages or announcements to your preferred audience instantly over a call.
Check out our comprehensive CallHub review to learn more about its features, pricing, and use cases.
CloudTalk: Best for Its Intelligent Dialers
Overall Score:
4.38 / 5
What We Like
- Call flow builder
- 140 international numbers
- Call recording
Where It Falls Behind
- Outbound calls are metered
- Lacks omnichannel support for video calling, live chat, and social media
- Mobile app has limited functionality
CloudTalk Monthly Pricing (per User)*
- Starter: $25 for unlimited call queuing and click-to-call
- Essential: $30 for business messaging and advanced analytics
- Expert: $50 for unlimited concurrent calls and call monitoring
- Custom: Custom pricing for custom onboarding and enterprise-level security
*Plans are billed annually
CloudTalk is a leading voice-over-internet-protocol (VoIP) telephony software with robust dialers. Its smart dialer crawls websites automatically to pull contact information, while the predictive dialer uses artificial intelligence (AI) to make calls and improve agent efficiency intelligently. Its Smart Dialer works with CloudTalk’s click-to-call extension to scan websites, your CRM, or help desk tools to transform any phone numbers found into clickable links.
With the advanced AI features and comprehensive feature inclusions, reports indicate that the mobile app is occasionally glitchy. With so many available features, setup can be tricky, and many users struggle to self-serve with pages of technical, confusing documentation. If you want an app that’s easier to use, go with MySalesDialerPro.
CloudTalk Features
CloudTalk PowerDialer increases the number of calls agents can make. (Source: CloudTalk)
- Call recording: Recording features are helpful for internal training purposes and customer interaction documentation. CloudTalk includes call recording and storage in all subscriptions.
- Skills-based routing: Skills-based routing helps with efficient customer support management by transferring calls to the most qualified agents. This key feature is included with CloudTalk’s automatic call distribution (ACD).
- Call flow designer: CloudTalk’s call flow designer, also known as a call flow builder or editor, lets you create custom call flows for different numbers throughout your company. Customize each sequence to make call transfers seamless for your callers.
Check out our CloudTalk review if you’re looking for a comprehensive auto dialer solution for an affordable price with free trials.
Kixie: Best Auto Dialer Software for Improving Connection Rates
Overall Score:
4.36 / 5
What We Like
- Live call coaching
- Call recording
- Reporting insights
Where It Falls Behind
- Limited third-party integrations
- Lacks monthly billing option
- Additional fees for unlimited minutes to the U.S. and Canada
Kixie Monthly Pricing (per User)
- Integrated: $35 for business phone service and IVR auto-attendant
- Professional: $65 for live call coaching and voicemail drop
- Outbound Power Dialer: $95 for automatic answer detection and multi-line power dialer
Kixie PowerCall is a powerful auto dialer with features intended to improve answer rates and agent efficiency. It’s an excellent platform for small businesses because of its affordability and extensive functionality. Live call coaching lets your managers listen in on real-time calls while website lead syncing connects your leads from your website to your agents instantaneously.
While Kixie offers excellent value for money, it only offers quarterly and annual billing options, which small businesses may find quite steep. As an alternative, check out CallHub, which offers pay-as-you-go pricing. This is great for startups looking for simple text and phone call automated broadcasting services.
Kixie Features
Kixie sales dialer offers seamless CRM integration. (Source: Kixie)
- Intelligent AutoDialer: Instantly connect with new leads and keep their files and updates within easy access of your agents. Kixie connects your agents in real time whenever a lead sees your email, checks out your pricing page, and submits a form.
- ConnectionBoost: Kixie has integrated AI and machine learning that helps sales teams reach and close more leads.
- Call coaching: Improve your call center performance with call coaching features that allow managers and supervisors to listen in on live calls. Lifetime call recordings are stored for evaluation and sales rep training and come with detailed reporting and real-time leaderboards for a gamified experience.
To learn more about Kixie’s solutions and auto dialer service, check out our Kixie review.
PhoneBurner: Best for Sales Teams Needing a Robust Auto Dialer Application
Overall Score:
4.04 / 5
What We Like
- Feature-rich platform
- Powerful mobile apps
- Responsive customer support
Where It Falls Behind
- Lacks advanced customized reporting
- Monthly per-user pricing is higher than most other providers
- 99.99% service level agreement (SLA) only unlocks at highest plan
PhoneBurner Monthly Pricing*
- Standard: $149 per user for unlimited dialing minutes and call analytics
- Professional: $179 per user for live call monitoring and 90-day call recording storage
- Premium: $199 per user for text messaging and unlimited call recording storage
*Get as much as two months free with annual billing. It costs an additional $15 per 1,000 outbound SMS if the monthly limit is reached.
PhoneBurner’s power dialer is a great automatic dialer for sales teams and contact centers that want a wide variety of useful features—from workflow automation to lead distribution. It integrates with a wide range of CRM systems (e.g., Salesforce and HubSpot) as well as other business tools like Zoho and Zoom. The extensive features may require a bit of a learning curve, but its automated processes make the effort worth it.
However, PhoneBurner offers limited reporting options. If you are interested in advanced tracking of call center performance, consider Kixie. It has comprehensive analytics and reporting in one place, including live tracking and historical call activities. Check agent-by-agent reports or past agent performance and stop guessing about agents and team performance.
PhoneBurner Features
PhoneBurner’s simple dashboard enables you to easily manage calls, texts, and voicemails. (Source: PhoneBurner)
- Voicemail management: Easily manage and return all missed calls using your dedicated voicemail inbox.
- Local ID (identification): This feature automatically displays a local telephone number to match your prospect’s location. To prevent being flagged as a spam number, PhoneBurner rotates multiple numbers to reduce each number’s call output.
- Call tracking: All PhoneBurner plans come with tracking capabilities, dial session reports, custom reports, and reports via email. This enables you to stay updated on your call center’s performance.
MySalesDialerPro: Best Auto Dialer System for CRM Integration
Overall Score:
3.94 / 5
What We Like
- Tasks and reminders integrate with Google Calendar
- Features geo-tracking
- Mobile and web CRM
Where It Falls Behind
- Reported wonky compatibility with iPhones
- No software backup
- No call recording capabilities
MySalesDialerPro Monthly Pricing
- MySalesDialerPro: $29.99 per user for the auto-phone dialer, Salesforce integration, reports, task management, and extensive email, SMS, and voicemail templates
MySalesDialerPro features an extensive mobile CRM that includes a powerful auto dialing solution. The dialer includes intuitive reporting and is fully integrated with the Salesforce application for easy data sharing. Its web dashboard enables managers to assign leads to agents while viewing the activities of reps on the field through geo-tracking.
MySalesDialerPro is not as intuitive as other solutions such as Voicent. Voicent’s auto dialer feature is intelligent, easy to use, and features live call transfer, automated messages, and touch-tone opt-out options for callers. Feedback reports that Voicent has a straightforward design, likened to Excel.
MySalesDialerPro Features
Auto dialer with modes and templates for messaging, email, audio, and video. (Source: MySalesDialer)
- CRM integration: MySalesDialerPro allows you to integrate Salesforce data using its free FieldWorkMobility app. This enables you to use your mobile app to connect to your Salesforce account.
- Reporting: Learn more about your team’s productivity concerning assigned contacts. It offers an intuitive pie chart and tabular reporting options limited to the Android application.
- Geo-tracking: Geo-tracking allows agents to report their location to the manager’s web dashboard and geo-track contacts’ addresses if listed.
Voicent: Best Auto Dialer App With an Easy-to-use Interface
Overall Score:
3.76 / 5
What We Like
- Automated outbound phone surveys
- Includes interactive voice response (IVR) and auto dialer
- Very easy-to-use interface
Where It Falls Behind
- Adding multiple optional features becomes expensive
- Caller ID is not a standard feature
- Softphone is only compatible with Windows
Voicent Monthly Pricing*
- Subscription fee: $19 per user for built-in CRM, multiple dialers, and dedicated account manager
*Annual billing pricing is considerably lower at $19 per user, monthly.
Voicent is a powerful auto dialer with an online message library that allows for easy contact importing. Based on reviews, the platform features a user-friendly interface that integrates with popular tools like Zoho, Salesforce, and SugarCRM. Features, like missed call reminders and callback scheduling capabilities, help small teams efficiently manage calling campaigns.
While Voicent is user-friendly, add-on fees for each additional minute concern small companies. If you want to maintain a low-cost monthly subscription with comprehensive features, consider CloudTalk. CloudTalk’s base plan comes with unlimited inbound and intracompany calls, ACD, and call queues.
Voicent Features
Voicent’s auto dialer resumes campaign calls automatically. (Source: Voicent)
- Mobile control: On the road, no problem. Voicent’s mobile app lets you control your campaigns from your smartphone or tablet. Access campaign summary reports and call details for enhanced tracking.
- Message designer: Create effective text campaigns by combining audio files and text to create personalized messages that interest the receiver.
- Smart detection: Voicent’s auto dialer detects and differentiates between answering machines, live answers, disconnected lines, and other call statuses.
ChaseData: Best Auto Dialer App for Ensuring Data Privacy
Overall Score:
3.59 / 5
What We Like
- Industry compliance, such as Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH)
- Multichannel routing options
- One-year storage of digital call recordings
Where It Falls Behind
- Skills-based routing unlocks at the highest tier
- Online technical support is an additional feature
- No digital call recording on the base plan
ChaseData Monthly Pricing
- Small Business: $89 per agent for 3,000 Telecom Minutes per agent and visual script builder
- Professional: $139 per agent for 5,000 telecom minutes per agent and advanced predictive dialing strategies
- Enterprise: $169 per agent for 7,000 telecom minutes and skills-based inbound ACD
ChaseData tops our list when it comes to data security. It is designed with several safeguards, protecting information at-rest and when it’s in-transit to another data center. Voicent encrypts your personal information, preventing unauthorized parties from viewing such information when transmitted to Voicent.
However, ChaseData’s opening price is nearly $100 per user. If you’re looking for a more affordable option, check out CallHub, which offers pay-as-you-go pricing. Small teams and startups will save on costs because you only pay for the calls and texts you send.
ChaseData Features
Use ChaseData’s call analytics to evaluate agent performance. (Source: ChaseData)
- ACD: Route inbound calls based on criteria, such as campaign and agent skills. The ACD feature will route calls automatically and save your agents time to focus on other tasks.
- Call handling: This feature assigns and connects agents to incoming calls and displays call information and scripts to be used as a guide. This helps agents respond to customers in a more scripted, systematic way.
- Agent gamification: Motivate agents through real-time visual dashboards that feature a leaderboard. Encourage agents to improve performance, gauge progress, and foster healthy internal competition leading to higher productivity.
Pro tip: Want to improve your level of customer service?
Maximize your internet telephone with contact center as a service (CCaaS) solutions that integrate voice and digital channels, including messaging, live chat, phone calls, support tickets, and emails.
How We Evaluated the Best Auto Dialer Apps
We looked at several auto dialer providers and evaluated their pricing options, features, and user reviews. We narrowed the list down to the best seven providers offering a range of basic and advanced features ideal for solopreneurs and small businesses.
Learn how we evaluated the best call auto dialer app for small businesses by clicking on the tabs below:
20%
Pricing
30%
General Features
25%
Advanced Features
10%
Customer Support
15%
Expert Score
20% of Overall Score
Cost was an essential factor in this assessment, and we prioritized providers offering free trials and free versions. We also looked at pricing structures, inclusions in base plans, annual discounts, and volume-based pricing, and analyzed the different pricing plans of auto dialer solutions.
30% of Overall Score
The primary function of an auto dialer is to make your outbound calling strategy more effective. At a high level, we compared which apps included preview, power, and predictive dialers. Then, we looked at other functions like live call monitoring and analytics.
25% of Overall Score
What sets an auto dialer solution apart is the niche features that improve that elevate the platform and, ultimately, a company’s operations and service delivery. The best auto dialer apps provide advanced solutions to make call centers more efficient. We gave points to those providing business messaging and data security compliance.
10% of Overall Score
Auto dialers are vital for business operations and marketing campaigns. We looked at the quality and range of service support. This included available channels for help, 24/7 service, and dedicated account management.
15% of Overall Score
Our expert score is based on personal experiences. We explored the apps and looked at customer feedback to see what users say about the auto dialer apps.
*Percentages of overall score
Not what you’re looking for?
If you’re interested in learning more about VoIP and its top features that help small businesses expand, head over to our VoIP phone features guide.
Frequently Asked Questions
Are auto dialers illegal?
As long as you are in compliance with local regulations, using an outbound dialing system to make calls is perfectly legal. It’s still important to understand that laws like the Telephone Consumer Protection Act (TCPA) actively prohibit callers from auto dialing potential customers who are on the national Do Not Call (DNC) registry. Reaching customers on this registry will expose a business to the possibility of being fined.
How much does an auto dialer cost?
This varies from provider to provider. On one hand, some providers have unmetered plans that grant auto dialing with a monthly subscription model. Others have a pay-as-you-go structure, which is useful for only occasional auto dialing. For unmetered providers, expect prices to range from $29 to $185 for a month of service. For metered providers, you should expect to pay more than a penny or so for every 30 seconds of auto dialer use.
How many calls can an auto dialer make in an hour?
This depends on the message length. A good conservative estimate on the total number of calls will see you making anywhere between 20 and 50 calls an hour with a standard auto dialer. With a more advanced dialing system, such as a predictive dialer, you can expect significantly more calls per hour.
Bottom Line
Auto dialer apps are outbound call center solutions that automatically dial customer telephone numbers, making volume calling more productive and efficient. If you need an automatic phone number dialer to boost your small business’ efficiency, CallHub is the best option. It comes with integrations in the base plan, unlimited agents, and an SMS opt-in campaign.
