The best auto dialer app offers outbound dialing systems that enable contact centers to make high volumes of calls while improving sales flow and lead generation efforts. Behind a dialing system are features that let you pre-record messages, detect an answering machine, set your caller ID, and upload multiple contact lists. Average monthly pricing starts at $95 per agent, and key features include lead management, call recording, and real-time analytics.
- RingCentral Contact Center: Best intelligent lead management
- CloudTalk: Best for large-scale outbound campaigns
- Kixie: Best for advanced sales campaigns
- JustCall: Best for bulk SMS campaigns
- Five9: Best flexible outbound dialing
- Nice CXone: Best predictive dialing
- Best Auto Dialer Apps Compared
- RingCentral Contact Center: Best Overall for Lead Management
- CloudTalk: Best for Large-scale Outbound Calling
- Kixie: Best for Advanced Sales Campaigns
- JustCall: Best for Bulk SMS Campaigns
- Five9: Best for Flexible Outbound Dialing
- NICE CXone: Best for Predictive Dialing
- How to Choose the Right Auto Dialer App
- Frequently Asked Questions (FAQs)
- Bottom Line
Best Auto Dialer Apps Compared
| Best Auto Dialer Apps | Monthly Starting Price (per User) | Key Features | Free Trial | FSB Rating |
|---|---|---|---|---|
 | $65Billed annually |
| 14 days | 4.94 out of 5 |
| Visit RingCentral Contact Center | ||||
 | $27 |
| 14 days | 4.77 out of 5 |
| Visit CloudTalk | ||||
 | $35 |
| 7 days | 4.25 out of 5 |
| Visit Kixie | ||||
 | $29 |
| 14 days | 4.14 out of 5 |
| Visit JustCall | ||||
 | $119 |
| ✕ | 4.05 out of 5 |
| Visit Five9 | ||||
 | $71 |
| 60 days | 4 out of 5 |
| Visit Nice CXone | ||||
RingCentral Contact Center: Best Overall for Lead Management
CloudTalk: Best for Large-scale Outbound Calling
Kixie: Best for Advanced Sales Campaigns
JustCall: Best for Bulk SMS Campaigns
Five9: Best for Flexible Outbound Dialing
NICE CXone: Best for Predictive Dialing
How We Evaluated the Best Auto Dialer Apps
I explored different auto dialer software supporting various dialing modes and outbound calling features. I also evaluated their subscription plans, features, ease of use, and customer reviews and narrowed the list down by picking the top six highest-ranking providers. Learn how I evaluated the best auto dialer apps by clicking on the tabs below:
Cost was an essential factor in this assessment, and I prioritized providers offering a monthly starting price of less than $70. Other pricing considerations include annual discounts and tiered packages. I also checked whether free auto dialer software was available through a free trial.
The primary function of an automatic calling app is to make the outbound calling process more effective. I compared contact center systems with different dialing modes, such as preview, power, progressive, and predictive dialers. Then, I looked at other functions like call management, call monitoring, and CRM integrations.
What sets an automatic dialing app apart is the niche features that improve a call center’s outbound calling campaigns. With this, we looked for auto dialer providers offering features like virtual assistant, workforce management, and analytics. I also gave points to those providing multichannel support.
I assessed the user-friendliness of each call center platform by exploring it ourselves and checking user reviews from reliable websites. I considered whether there were learning curves during the setup and configuration phase.
I checked each provider’s customer service channels, including dedicated account management, phone, live chat, email, and community forums. I gave extra points if all support channels are available 24/7.
To arrive at my expert score, I tested the auto dialer apps and explored all their functionalities. I also reviewed customer feedback to see what users say about the software provider.
How to Choose the Right Auto Dialer App
With a raft of auto dialer options in the market, you want to select the right provider for your unique outbound calling needs. To get the best value for money, here’s a list of the factors you should consider:
- Dialer type: An auto dialer typically comes in four types: preview, predictive, power, and progressive. Knowing how each one works determines which dialing mode suits your outbound calling strategy. Our guide on outbound dialers explains their ideal use cases and limitations to find which one aligns with your business needs.
- Key features: Auto dialer apps include additional features to enhance the efficiency of your outreach efforts. For example, in evaluating campaign performance, you will need tools such as reporting, call analytics, call recording, and agent monitoring tools.
- Third-party integrations: If you’re using a third-party app to store customer data or automate marketing campaigns, it’s important to ensure compatibility. Your auto dialer should seamlessly connect with your existing solutions to enable smooth data flow between systems.
- Ease of use: To minimize implementation time, your auto dialer should feature a user-friendly interface that’s simple to set up and easy to navigate. This is especially important whether your team is using an auto dialer for the first time or transitioning to a new vendor.
- Compliance and security: In countries like the US, businesses engaging in telemarketing activities must comply with data protection laws to safeguard customer data and privacy. When choosing a dialer app, adhere to regulatory requirements such as the TCPA and the DNC list.
Frequently Asked Questions (FAQs)
No. Auto dialers are legal if your business complies with federal and state regulations. For example, the TCPA restricts the use of automated telephone dialing systems or any pre-recorded message unless the recipient has expressed consent to receive the call. Failure to adhere to this regulation exposes a business to the possibility of being fined.
The four types of auto dialers include predictive, preview, power, and progressive. While each has a unique function and use case, these dialing modes increase agent productivity and let you connect to leads more quickly. Call centers can choose from these automated dialers based on their outbound communication needs.
The cost of auto dialers varies widely depending on the provider and the features offered. In contact center systems, auto dialer capabilities are locked behind higher-level tiers, which cost around $50 to $150 per user, paid monthly.
Bottom Line
Auto dialers elevate your outbound calling process by improving sales flow, generating more leads, and increasing agent productivity. You can choose from different dialing systems to take your campaign strategy to the next level.
RingCentral Contact Center wins as the best auto dialer app due to its intelligent campaign management, which is specifically designed to speed up lead generation. Agent teams can pick from five auto dialing options and access a range of outbound calling features like sales scripting and conversation analytics. Take a tour of its AI platform by contacting its sales team today.
