Artificial intelligence (AI) chatbots are chatbots trained to interpret and simulate human conversations using a process called natural language processing (NLP). The best chatbots for customer service are easy to deploy, able to provide useful responses to customer inquiries based on existing data, and can adapt to new situations over time. We evaluated dozens of…
Buyer's Guide
6 Best Pharmacy POS Systems
Pharmacies need more features than a standard point-of-sale (POS) system offers. Handling prescriptions requires software that can manage complex inventory, track IDs and signatures for compliances, and include or integrate with pharmacy management systems. We looked at common POS systems recommended for pharmacies and specialized pharmacy POS to determine the six best options. Based on…
7 Best Call Monitoring Software for Contact Centers
The best call monitoring software offers essential tools for observing agent performance in real time, namely call listening, barge, and takeover. They feature capabilities for reviewing and analyzing previous calls, such as call recording, scorecards, and interaction analytics. Similarly, these solutions have live call dashboards offering managers an overview of call center activities and key…
7 Best Slack Alternatives
Businesses look for Slack alternatives, as the platform falls short on affordability, reliability, and security. Its entry-level plan costs $8.75, slightly higher than most messaging apps. Its uptime guarantee is only 99.99% and is not available at the base-level package. Slack doesn’t have end-to-end encryption, posing security risks for companies. The free plan restricts huddles…
6 Best Team Communications Apps for Collaboration
Selecting the best team communication app for your organization is critical for workplace efficiency. These apps integrate different modes of communication so there’s reduced room for error, and each employee has an efficient means of interaction. From instant messaging and file sharing to video conferencing, these apps facilitate better collaboration amongst your team. When searching…
5 Best Webex Alternatives & Competitors
Although Webex is a reliable unified communications solution known for its video conferencing tool, meeting attendees must download the app to join sessions. This is a huge inconvenience, especially when hosting external contacts not using the platform. Webex’s free plan only has a 40-minute meeting duration, and its unlimited cloud storage is locked behind the…
8 Best Startup Marketing Agencies for New Businesses
Getting a foothold in the industry is one of the biggest challenges in the startup journey. From branding to reaching your target audience, finding the right strategy is critical—which is where a startup marketing agency can help. From agencies that build brands from scratch to those that specialize in ecommerce or social media, here are…
5 Best Calendar App Solutions
The best calendar app lets users create meetings and appointments with only a few clicks or taps on their computers or smartphones. It offers multiple calendar views and allows syncing of external calendars, like holiday schedules, making event scheduling easier. Moreover, it benefits remote teams with members worldwide, as it features working hours and time…