The best call monitoring software offers essential tools for observing agent performance in real time, namely call listening, barge, and takeover. They feature capabilities for reviewing and analyzing previous calls, such as call recording, scorecards, and interaction analytics. Similarly, these solutions have live call dashboards offering managers an overview of call center activities and key…
Buyer's Guide
7 Best Slack Alternatives
Businesses look for Slack alternatives, as the platform falls short on affordability, reliability, and security. Its entry-level plan costs $8.75, slightly higher than most messaging apps. Its uptime guarantee is only 99.99% and is not available at the base-level package. Slack doesn’t have end-to-end encryption, posing security risks for companies. The free plan restricts huddles…
6 Best Team Communications Apps for Collaboration
Selecting the best team communication app for your organization is critical for workplace efficiency. These apps integrate different modes of communication so there’s reduced room for error, and each employee has an efficient means of interaction. From instant messaging and file sharing to video conferencing, these apps facilitate better collaboration amongst your team. When searching…
5 Best Webex Alternatives & Competitors
Although Webex is a reliable unified communications solution known for its video conferencing tool, meeting attendees must download the app to join sessions. This is a huge inconvenience, especially when hosting external contacts not using the platform. Webex’s free plan only has a 40-minute meeting duration, and its unlimited cloud storage is locked behind the…
8 Best Startup Marketing Agencies for New Businesses
Getting a foothold in the industry is one of the biggest challenges in the startup journey. From branding to reaching your target audience, finding the right strategy is critical—which is where a startup marketing agency can help. From agencies that build brands from scratch to those that specialize in ecommerce or social media, here are…
5 Best Calendar App Solutions
The best calendar app lets users create meetings and appointments with only a few clicks or taps on their computers or smartphones. It offers multiple calendar views and allows syncing of external calendars, like holiday schedules, making event scheduling easier. Moreover, it benefits remote teams with members worldwide, as it features working hours and time…
5 Best Virtual Conference Platforms
The best virtual conference platforms enable businesses to successfully replicate in-person events using a variety of engagement features at a lower cost. Built-in features like polls, Q&A, and live chat boost audience participation, while screen sharing and digital whiteboards add an immersive element to the visual experience. In this article, we evaluate the best platforms…
8 ZoomInfo Alternatives & Competitors
ZoomInfo is a business-to-business (B2B) sales intelligence solution that companies use to generate leads and to identify key decision-makers in their target markets. While it offers a comprehensive contact database and tools for building segmented audiences, it can be quite expensive for small businesses. To find the best ZoomInfo alternatives, we reviewed dozens of similar…