If your small business doesn’t have full-fledged information technology (IT) support on staff, use Geek Squad services to conduct software installation and computer setup and repair, as well as assist with various tech support issues. Geek Squad prices for individual tech services range from $7.99 to $349.99, while the monthly membership plan costs $179.99 per year, covering free remote and in-store solutions, repair discounts, and VIP access to support teams.
Geek Squad Prices for In-store Services
Geek Squad offers in-store services that can be booked online through the Best Buy website. Schedule a repair, tune-up, troubleshooting, or consultation. Once you have an appointment time, go into the store and drop off your device for repair or meet for your consultation or troubleshooting. Walk-ins are likewise accepted, but reservations are highly recommended to avoid long wait times.
Geek Squad prices for in-store services vary by the type of device, the status of the device, and the specific service required. If you want to know how much it costs for Geek Squad to set up computers and tablets or repair operating systems in-store, check out the breakdown below.
In-store Services | Regular Prices |
---|---|
Set up for Computers & Tablets | $39.99 |
Setup for New Devices | $39.99 |
Basic Hardware Installation | $39.99 |
Virus Removal & Operating System Repair | $149.99 |
Data Backup or Transfer | $99.99 |
Basic Data Recovery | $200 |
Tablet Shield Installation | $14.99 |
Precinct Mobile Shield Install | $7.99 |
Geek Squad Prices for In-home Services
Geek Squad has in-home services, ideal for homepreneurs setting up their home office and small teams maintaining a simple tech infrastructure. To use the in-home services, book an appointment through the hotline 1-800 GEEK SQUAD (1-800-433-5778) or schedule the service on the website. When you schedule online, you pay at the time of scheduling. Take a look at the Geek Squad costs below to determine if it’s within your budget and if it offers the services you need at your current work-from-home setup.
In-home Services | Regular Prices |
---|---|
Printer Setup | $99.99 |
New Computer or Tablet Setup Without Data Transfer | $149.99 |
New Computer or Tablet Setup With Data Transfer Up to 100 GB | $199.99 |
In-home Data Transfer or Backup: Up to 100 GB | $149.99 |
In-home Data Transfer or Backup: Up to 200 GB | $199.99 |
In-home Data Transfer or Backup: Up to 300 GB | $249.99 |
In-home Data Transfer or Backup: Up to 400 GB | $299.99 |
In-home Data Transfer or Backup: Up to 500 GB | $349.99 |
Home Modem Setup | $149.99 |
Home Wi-Fi Setup | $149.99 |
Virus Removal & Operating System Repair | $149.99 |
Technology Reset Service | $149.99 |
Virtual Reality Setup for Computer or Standalone Devices | $149.99 |
Geek Squad Prices for Remote Services
Not every problem requires the physical presence of a Geek Squad agent, such as upgrading operating systems or troubleshooting software issues. With your permission, agents access your computer remotely to accomplish tasks or walk you through the physical setup steps while handling the software on their side.
Some businesses ask, “Is Geek Squad free if the service doesn’t involve the agent’s physical presence?” While tech support happens only virtually, the provider still charges specific fees. The table below outlines the Geek Squad price list for specific remote services.
Remote Services | Regular Prices |
---|---|
Printer Setup | $39.99 |
Device Diagnostic & Repair | $149.99 |
Network Setup & Support | $99.99 |
Add Device to an Existing Network | $39.99 |
Software Troubleshooting | $99.99 |
Software Setup & Support | $39.99 |
Virus Removal & Operating System Repair | $149.99 |
Operating System Tune-up / Upgrade | $39.99 |
Email Troubleshooting | $99.99 |
Windows 10 Tutorial | $19.99 |
Geek Squad My Best Buy Total
My Best Buy Total, formerly Best Buy Totaltech, is a monthly membership plan that offers comprehensive IT support for homes and small businesses. It costs $179.99 yearly and includes professional advice and guidance, device protection solutions, VIP support, and a hassle-free shopping experience. Here are the specific services included in the subscription package:
- 24/7/365 support on all tech
- VIP access to phone and chat teams
- Free in-store and remote services
- Free standard installation services for new product purchases
- 10% off labor for custom installations
- 20% off labor for repairs and advanced services
- Up to two years of AppleCare+ on most new purchases
- Exclusive member prices on select items
- Exclusive access to sales, events, and products
- Free delivery and standard installation of hardware purchases at Best Buy
- Free two-day shipping with no minimum purchase
- Extended 60-day return and exchange window on most products
Geek Squad Protection
Geek Squad Protection offers repair services for damaged devices and extends the coverage when the manufacturer’s warranty ends. With this, you’ll have the peace of mind that you won’t incur high costs when your devices need troubleshooting for problems. The 2-Year Standard Geek Squad Protection costs $99.99 and includes the following services:
- In-home repair services
- Fixes for normal wear and tear and defects in materials and workmanship
- Pixel repair and burn-in coverage for televisions
- Reinstallation and recalibration of repaired televisions
- Power surge repair
- Full parts and labor
- Transferable services
If you’re willing to commit to a long-term subscription, Geek Squad’s 5-Year Standard Squad Protection is a good option. It costs $89.99, less than the 2-Year plan, and covers the same services mentioned above.
Choosing the Best Geek Squad Service
As discussed, Geek Squad offers an array of IT services that help reduce downtime, facilitate business continuity, and support scaling operations. To find the best service, revisit your budget and present needs. These are the best use cases for each Geek Squad service:
Monthly Service Plan
Geek Squad’s protection and support plan, which costs $179.99 yearly, is suitable for growing companies requiring ongoing and regular IT assistance but may not afford to hire and maintain a full-fledged in-house IT team. The annual fee is a great value for money, considering it covers remote and in-store services and 24/7 tech support.
Choose this plan if you require professional tech installation, for example, when setting up and maintaining a unified communication system. Similarly, this is the ideal plan when you require expert advice on which devices to get and comprehensive protection for those devices.
Per-service
If you run a small team with tech-savvy members who have basic technical knowledge, such as setting up devices and software solutions, the per-service Geek Squad fees may be enough for you. You’d only need services when you run into problems or the devices need replacement parts.
There’s no Geek Squad hourly cost since it follows flat-rate labor pricing, with fees starting at $7.99 for the installation of a protective screen on mobile devices. The per-service rates vary depending on what kind of service you’re getting and where you want to be serviced. As mentioned above, you may schedule an in-home appointment, an in-store visit, or a remote solution.
If you need troubleshooting assistance on portable devices, such as laptops with cracked screens or damaged batteries, choose in-store services. Geek Squad is an authorized service center for different tech brands, so agents are trained to handle various types of issues.
Go to the official Best Buy website to schedule your appointment. The scheduling platform lets you specify the device that needs to be looked at and the date and time of your visit. It automatically detects your location and provides a list of stores near you.
Before choosing in-store services, see if your problem can be fixed with a remote solution. Virus removal, for instance, can be done remotely. With this, you don’t need to go through the hassle of going to the store.
Solopreneurs and small teams working from home and looking to set up multiple devices in their space will benefit from the convenience of in-home services. Aside from setting up or repairing devices, Geek Squad agents share best practices for keeping your data, devices, and network safe, including two-factor authentication. Note that in-home services may cause downtime to your normal operations, as services might take 90 to 150 minutes, depending on the service.
This option is best for tasks that can be done remotely, such as troubleshooting, software installation, antivirus protection, or problems with a program. It might also work for simple things like printer connectivity, where the technician walks you through the process of physical and software troubleshooting. Remote support is also good for scheduled software maintenance like updates and security sweeps.
Who Should Consider Geek Squad?
Geek Squad works with businesses of all sizes—from small, local companies to large corporations. It handles huge projects and single repairs for a small business. For instance, Voip.com uses Geek Squad services for its customer support, and some hotels hire them to install new televisions in key facilities.
Who May Not Need Geek Squad?
If your technical needs are light, you have an IT team, or you are a small business with tech-savvy employees, then Geek Squad may not be your best answer. In the few cases when you cannot address an issue on your own, you may find a local computer repair shop for a quicker, more cost-effective solution.
Geek Squad Top Alternatives
While Geek Squad is an excellent solution for IT requirements, some businesses will benefit from exploring alternatives for specific needs. For instance, if you need a full suite of hardware repair solutions, Nerds on Call expertly fixes various computer hardware parts, including motherboards, hard drives, USB hubs, processors, and network cards.
Businesses needing quick response times to computer problems can consider My Computer Works’ services to experience less downtime. Meanwhile, if you want to equip team members with knowledge of basic computer tasks, HelloTech can walk you through your operating system and teach you where to find specific software programs used for work. Here’s a summary of Geek Squad alternatives:
Best For | Businesses needing comprehensive hardware repair services | Organizations requiring fast response time to tech issues | Teams needing computer training and assistance with online account setup |
Service Pricing | Customized | $119 | $79 for remote service; $99 for in-home service (pricing for non-members) |
Monthly Subscription Pricing | $27 (for computer services) | $29.95 to $299.95 | $4.99 to $19.99 (pricing for members) |
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Frequently Asked Questions (FAQs)
No. Geek Squad agents are trained to only interact with files on your devices relevant to the job. If the data isn’t intrinsic to the job, then it will not be accessed, keeping confidential data secure. For devices being traded in or replaced through the service, the data will be wiped.
In recent years, cybercriminals have been pretending to be Geek Squad with emails stating, “We got your payment” or “Transaction Confirmation.” The messages are not from Geek Squad and usually have a non-official-sounding email address associated with them.
These fake emails typically notify recipients of an impending subscription auto-renewal, a malware infection, or a need for a password reset. These are all attempts to steal your data.
It’s important to understand that Geek Squad only sends emails from official addresses associated with either Best Buy or Geek Squad, and any misspelling or generic email addresses are important indicators of cybercrime.
Yes. This remote solution goes hand in hand with repairs, costing $149.99.
Bottom Line
Geek Squad is a nationally recognized name for home IT, but it handles businesses of all sizes too. Its solutions are ideal for small teams, as the prices are inexpensive compared to building an internal IT organization. The My Best Buy Total support plan is priced at $179.99 per year, offering professional installation services for new product purchases, free in-store and remote solutions, and round-the-clock support.
If you only need device upgrade and repair services occasionally, choose the a la carte option and take advantage of Geek Squad’s per-service prices. Contact the professional IT provider to learn more.