If your small business doesn’t have IT support on staff, you can use Geek Squad for help with software installation, computer setup and repair, and other tech support issues. Run by Best Buy, Geek Squad pricing for individual services costs $19.99 to $1450, while monthly service plans start at $24.99 per user. Each user can have multiple devices. There’s also a simpler annual plan for very small businesses that runs $199.99 per year for six devices.
Per-Service vs Monthly Plan Pricing and How to Choose
Geek Squad charges $300 per on-site service visit for business locations, but if it’s a one-time need, you may be able to order individual services from the homeowner menu or take your device into the store instead.
Monthly plans incur a setup fee of $99.99 and a monthly fee of $24.99 or $49.99 per user, depending on the plan you choose. Since it’s a subscription, you pay this fee even if you don’t use the service that month, but it can save you money if you have a big problem or need frequent IT support. Geek Squad’s business service pricing is not easy to find online, so we recommend reaching out to customer support and asking questions based on your business needs.
Geek Squad In-Store Services
Geek Squad offers in-store services that can be booked online through the Best Buy website. You can schedule a repair, tuneup, troubleshooting, or consultation. Once you have an appointment time, you can go in the store and drop off your device for repair or meet for your consultation/troubleshooting. You also can stop into Geek Squad without a reservation, but it’s not recommended as you may experience long wait times.
In-Store Service Pricing
Set up for your Computer and Tablet | $39.99 |
Set up for New Devices | $39.99 |
Device Diagnostic and Repair | $149.99 |
Physical Damage Repair | $84.95 + parts |
Virus and Spyware Removal | $149.99 |
Data Recovery, Level 1 (deleted files, reformatted drive) | $200 |
Data Recovery, Level 2 (corrupted files, drive imaging) | $450 |
Data Recovery, Level 2 Advanced (needs advanced hardware or firmware) | $550 |
Data Recovery, Level 3 (device physically damaged; clean room needed | $1,450 |
Geek Squad In-Home Services
Geek Squad has in-home services pricing but also charges businesses a $300 minimum per on-site visit. Prices may increase depending on the work needed. But, if you work from home, it’s more cost-effective to use the “in-home” service depending on the repair need. To use the in-home service, you can call your local Best Buy or schedule the service online. When you schedule online, you pay at the time of scheduling. Keep in mind, many of the diagnostic and repair services can be accomplished remotely for a cheaper price, so consider that option first depending on the repair/service you need.
In-Home Services Pricing
Printer Setup or Troubleshooting | $79.99 |
Modem Setup | $99.99 |
Device Diagnostic and Repair | $149.99 |
Virus and Spyware Removal | $149.99 |
Wi-Fi Setup or Troubleshooting | $99.99 |
Wireless Camera Install (2 cameras) | $99.99 |
Wired Camera Install (2 cameras) | $199.99 |
Geek Squad Business Services and On-Site Pricing
For businesses, on-site visits start at $300 per visit, and the price may increase from there, depending on the work needed. This is an ideal service for locations that need ongoing IT support. You can call your assigned business adviser book service appointments. They can provide remote and on-site services. Some of the services Geek Squad can provide businesses include:
- Network Installation
- Add a Device to an Existing Network
- Software Installation/Service
- Hardware Installation/Service
- Data Backup/Transfer (up to 1TB between two devices)
- Network Added Storage Configuration
- OS Installation
- Device Diagnostics and Repair
- PC Setup and Configuration
- VPN Installation
Geek Squad Remote Services
Not every problem requires the physical presence of a Geek Squad agent. Many times, with your permission, they can access your computer remotely to accomplish tasks or walk you through the physical actions of setups while handling the software side. This is usually the faster and cheaper route. Remote services include:
Remote Services Pricing
OS Tune Up/Upgrade | $39.99 |
Network Setup and Support | $149.99 |
Software Setup and Support | $39.99 |
Operating System Repair and Protect | $149.99 |
Device Diagnostic and Repair | $149.99 |
Email Troubleshooting | $99.99 |
Software Troubleshooting | $99.99 |
Add Device to an Existing Network | $39.99 |
Windows 10 Tutorial | $19.99 |
Software Setup and Support | $39.99 |
Printer Setup | $39.99 |
Virus Spyware Removal | $149.99 |
Geek Squad TotalTech Plan – Another Option for Small Business
Best Buy TotalTech Support is promoted for homes but can be purchased for small businesses as well dependent on IT needs. It costs $199.99 per year for six devices. A device could be a computer, a printer, or an A/V setup, for example. The plan includes:
- Unlimited support on all tech and appliances
- Virus removal and anti-virus setup
- Remote PC tuneup
- Remote services, including software troubleshooting and repair, software installs, diagnostics, and data transfers and backup
- In-store support for software installs, tablet setups, and car electronics
- 24/7 online support
- $49.99 for standard on-site services like home Wi-Fi setup, or services that could be done remotely
- 20% off repairs and advanced services
- 20% off Geek Squad Protection and AppleCare products, including 5-year warranties on products
Monthly Plans Pricing and Service Inclusions
Geek Squad has two monthly office plans. Both plans require a setup fee of $99.99 and can be purchased in monthly, six-month, or 12-month packages.
Standard | Advanced | |
|---|---|---|
Pricing | $24.99 per user/month | $49.99 per user/month |
Unlimited remote service | ✔ | ✔ |
Computer setup (remote) | ✔ | ✔ |
Printer setup (remote) | ✔ | ✔ |
Software and OS installation and support (remote) | ✔ | ✔ |
Computer tuneups (remote) | ✔ | ✔ |
Diagnostics and repair (remote) | ✔ | ✔ |
Data backups and transfers (remote) | ✔ | ✔ |
Virus and spyware removal (remote) | ✔ | ✔ |
Add devices to the network (remote) | ✔ | ✔ |
Firewall support (remote) | ✔ | ✔ |
VPN support (remote) | ✔ | ✔ |
On-site service when remote service isn’t enough | N/A | ✔ |
Server administration | N/A | ✔ |
Server tuneups | N/A | ✔ |
Server repair | N/A | ✔ |
Monthly Plan Is Optimal For
Busy offices that don’t have an IT expert or department may find a monthly plan worth the price. Monthly plans get you more than on-call help; Geek Squad also provides tuneups and network support.
If you have IT needs that are recurring but not regular, then Geek Squad might be a more cost-effective option than hiring a full-time employee. Instead, you’ll have a team at your call.
How To Choose Which Geek Squad Service Is Right for You
Per-Service Pricing
If you are a very small operation and have the patience, time, and skill for everyday computer tasks, you may find it more cost-effective to pay the higher per-service fees on the few occasions you need more expert help such as for repairs or more difficult problems.
In-Store vs On-Site vs Remote Services
- Remote Services: This is your least expensive and easiest option. It’s best for tasks that can be done remotely such as troubleshooting, software installation, antivirus protection, or problems with a program. It might also work for simple things like printer connectivity, where the technician can walk you through the process of physical as well as software troubleshooting. Remote support is also good for scheduled software maintenance like updates and security sweeps.
- In-Store Services: If your hardware is portable and needs physical repair—such as a laptop with a damaged screen—this is your best choice. Also, consider it when the problem is too complex for remote troubleshooting, or you’ve already done a good effort of troubleshooting yourself.
- On-Site Services: On-site repairs are best when multiple devices are involved when it involves a large device like a server or copier, or when you don’t have the time or manpower to spare. It’s the most expensive option, but may in the long run save you time, especially if they can fix the problem without having to send the device out for repairs.
Who Should Consider Geek Squad?
Geek Squad works with businesses of all sizes, from small, local companies, to large corporations. Voip.com uses it for their customer support, and the Sheraton hired them to install new televisions in all its hotels, so it can handle huge projects as well as single repairs for a small business.
Who May Not Need Geek Squad?
If your technical needs are small, you have an IT team, or you are a small business with a tech-savvy employee or employees, then Geek Squad may not be your best answer. In the few cases when you cannot solve an issue on your own, you may find a local computer repair shop quicker and more cost-effective. Also, check out our list of top Geek Squad alternatives below.
Geek Squad Top Alternatives
Geek Squad is not the only business IT support service out there. Here are several reputable services that also provide remote and on-site computer support. Several are franchises or independent technicians, so read reviews of your local store when considering them.
Name | Best for | Features | Service Pricing | Plan Pricing |
|---|---|---|---|---|
Small but frequent tech support tasks, including equipment and account set-up, and online and on-site support | Businesses can get the Smart Home plan which covers unlimited 24/7 online support and a flat rate on-site fee. Services include online and onsite computer setup and troubleshooting, data backup, virus cleanup, OS install, and hardware installs. | $29-$129, depending on service (non-membership pricing) | $19.99 per month, unlimited devices $69 per visit for on-site support | |
California businesses that need in-store or on-site services quickly, including computer repair and online help | Get online help and same-day appointments, hardware repair as well as software for Apple or PC. Nerds On Call also handles network setups and additions. It’s a good choice for fast service, and the plans cap your on-site visit costs. | Online services: $69-$149 per problem In-store: $99-$179 On-site: $129-$299 | Online service: $69/15 minutes, $149/ problem (unlimited time), or $249/year for a service plan | |
Infrequent repair or support. Mobile units provide repair support in all 50 states, plus Canada. Also, remote support on demand | 1,200 technicians available across the US and Canada. You can call support between 9 a.m. to 8 p.m. Eastern time and get an estimate before they send a technician. Remote help is usually available within an hour, and on-site within a day | Remote help $49 per hour, on-site $125 per hour | Not available | |
Businesses wanting a true IT service that includes 24/7 online support, plus quarterly tuneups and monitoring | This is the only service specifically for small businesses. Monthly plans include preventative care unlimited remote support, on-site support, and device repair. It has plans for workstations or servers. | None | $30-$60 per month per device, includes preventative maintenance; server plans run $75-$150 per month per device | |
Quick, infrequent help | Varies. Be sure to check reviews before hiring | Starts at $5 per remote assistance request | Not available | |
Infrequent and miscellaneous tasks not covered by standard support services | By searching for “computer help” in TaskRabbit, you’ll find locals with computer repair skills and experience to help you with tech issues ranging from simple to complex. TaskRabbit tends to be better than the other hourly contractor sites if you need someone to do an on-site visit, but be sure to ask for references. | $8 to $100 per hour | Not available | |
Remote computer assistance for infrequent needs | Guru lists computer technicians from all over the world ranging from Cosby, Tennessee, to Indonesia. Hourly rates vary greatly as a result. | $8 to $100 per hour | Not available | |
Infrequent help from local sources | Did you know Craigslist has a gigs section? You’re left to screen potential help on your own, but if you have a relatively simple job, this can be a very affordable option. | $8 to $100 per hour | Not available |
Bottom Line
Geek Squad is a nationally recognized name for home IT, but it can handle businesses of all sizes too. The TotalTech support plan works for very small businesses and runs $199.99 per year. It offers setup, training, and diagnostic services, plus discounts on more costly repairs. If your needs are greater, you can purchase monthly business plans as well. You can also get on-site visits or purchase from an a la carte menu of services. Contact Geek Squad to learn more.
