An outbound dialer is a call center feature that automates outgoing calls for customer outreach campaigns. It improves agent efficiency, removing the need to dial phone numbers manually and minimizing idle time. Outbound dialer software has four types: predictive, power, preview, and progressive. Understanding how each one works and their ideal use case can help…
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Unified Communications & Collaboration: Key Features & Tips for Success
Unified communications and collaboration (UC&C) integrates tools that enable teams to work together within a single cloud platform. It combines real-time and asynchronous capabilities, such as video conferencing, team messaging, digital whiteboard, and calendar sharing. When implemented effectively, UC&C can increase connectivity, access data on demand, streamline workflows, and give teams more flexibility to work…
What Is a Tagline & How to Write One (+ Examples)
When you think of the phrase, “Just do it,” the Nike brand immediately comes to mind—no explanations needed. That’s an example of a successful tagline. When anyone asks what a tagline is in marketing, it’s the example I point them to. At its best, a tagline can be synonymous with your brand, even without mentioning…
What Is Visual Voicemail? Key Features & Setup Guide
Visual voicemail empowers users to effortlessly manage their voicemails in a visual interface and convert them into readable text. It displays crucial information like caller ID, date, and time and provides options to replay and respond to voicemails through call, text, or email. Read on to find out what visual voicemail is, its key features,…
What Are Equipment Loans? A Beginner’s Guide
Equipment loans provide financing for the acquisition of a piece of equipment to be used for your business. Whether it be machinery, industrial equipment, vehicles, computers, furniture, or other specialized equipment, they can help facilitate the purchase and allow you to sustainably pay it off over time. They commonly have a fixed interest rate and…
What Is a Business Line of Credit? A Beginner’s Guide
A business line of credit is a revolving loan that allows you to draw funds against a credit limit, which are then disbursed and accessible via a deposit account. As it’s a revolving credit facility, you can request a draw at any time and for any amount, repay the balance over time, and continue to…
What Is Waterfall Project Management? Everything You Need to Know
Waterfall project management is a linear approach that follows a clearly defined sequence of steps that must be executed and completed before advancing to the next step. This approach works well on projects with predictable and recurring processes because revisiting a previous step can be difficult and costly. In this article, we summarize the approach…
Free Excel Test for Interviewing Candidates
When hiring for certain positions, you must ensure job applicants are well-versed in the qualifications for the role. For bookkeepers, accountants, and any finance position, among others, Excel skills are vital. If you need a quick way to test applicants, use our free Excel test for interview candidates that mimics data that might be included…