Automated voice messaging is a telecommunication system that delivers a prerecorded voice message to a list of contacts. This agentless technology enables businesses to broadcast various types of information more efficiently, from product announcements to appointment reminders. Moreover, it improves business greetings and offers instructions that help customers solve issues themselves. In this article, we’ll…
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What Is Session Initiation Protocol (SIP)? Functions & Benefits
Session initiation protocol (SIP) is a set of rules for controlling real-time communication sessions over the internet. Sessions include multimedia exchanges like voice calls, video conferencing, and instant messaging between two or more devices. SIP forms the foundation of voice-over-internet-protocol (VoIP) and enhances network reliability. In this article, we uncover what a session initiation protocol…
What Is AI in VoIP? Key Features & Benefits to Small Businesses
AI in VoIP refers to the use of artificial intelligence (AI) in voice-over-internet-protocol (VoIP) phone systems to deliver efficient and personalized business communications. The integration of these technologies introduces advanced features, such as intelligent call routing, advanced analytics, and voice-to-text transcription. Read on to learn how to leverage VoIP AI in your cloud communications strategy….
What Is Wi-Fi Calling? A Guide for Small Businesses
Wi-Fi calling is a voice technology that enables users to place and accept a voice call through a Wi-Fi network rather than the carrier’s cellular service. It’s commonly used to connect with contacts when you have little to no cellular signal. Most smartphones are equipped with this feature, but you must turn it on your…
Business Bank Statement: Definition, Examples, & More
A business bank statement is a document that shows the transactions you made within a specific period. Typically, it covers one month and contains information about your business checking or savings account. Transaction details are listed in the statement, displaying your deposits and withdrawals, including purchases made using the business account’s debit card. Parts of…
What Is PCI DSS? Compliance & Requirements for SMBs
PCI DSS compliance can seem confusing. This article breaks down PCI DSS requirements and how small businesses can meet them.
The Payment Card Industry Data Security Standard (PCI DSS) is a 12-point security standard that regulates the technical and operational requirements of credit card transactions to protect cardholder data. Merchants who intend to accept credit card payments are required to submit to an annual PCI compliance evaluation. The 12 PCI DSS Requirements PCI DSS v3.2.1…
What Is a Merit Increase? A Comprehensive Guide for Small Businesses
A merit increase is a performance-based raise added to an employee’s overall salary. In other words, it is given as an incentive for exceptional performance. While typically done annually, it can also be given any time, depending on the company’s budget restrictions. Additionally, employees might receive varying amounts of merit raise based on the criteria…
What Marketing Qualified Leads (MQL) Are & How to Use Them
Marketing qualified leads (MQLs) are prospects who fit within your target audience and have interacted with your website or an element of a marketing campaign. They differ from sales qualified leads (SQLs), which are prospects who have taken more direct actions like interacting with a live sales agent, requesting a proposal, or signing up for…