Predictive dialer software automatically dials phone numbers, listens for busy signals, voicemail, and out-of-service numbers then transfers live calls to agents. It also uses algorithms to efficiently manage calls. We looked at a variety of solutions and compared them by price, features, and ease of use to determine the top six, including a best overall.
6 Best Predictive Dialer Software Apps for 2019
|Predictive Dialer Software||Best For|
|ChaseData||(Best overall) Small businesses that want a comprehensive predictive dialer at a competitive price|
|Voicent Cloud||Businesses needing a predictive dialer with a choice of a la carte features|
|Five9||Collections centers wanting a dialer with robust agent tools like scripts and debtor notes|
|Dialfire||Companies wanting a solution that can manage multiple marketing or advertising campaigns at once|
|CallHub||Nonprofit and advocacy groups that use temporary phone banks|
|8x8||Businesses looking for a predictive dialer with unlimited international calling plans|
How We Evaluated Predictive Dialer Software
Salespeople, call centers, collection centers, and more use predictive dialer software to automate the dialing procedure and screen calls for busy signals or disconnection to improve call connect ratio, which may lead to increased sales. It also uses algorithms to predict how long it will take an agent to answer a call and adjusts the dialing speed accordingly.
Therefore, we evaluated predictive dialer software based on:
- Price: Each provider’s service plans where we evaluated for price and value for the included features.
- Ease of use: We assessed how easy the predictive dialer software is to install and set up or use in a browser.
- CRM integration: Each product’s ability to track calls or display the contact details of outbound calls was assessed.
- Call analytics: We noted which predictive dialers included reports with data such as agent performance, call volume, campaign success, and caller demographics.
- Training and coaching tools: We looked at what tools were available to enhance the onboarding experience and improve quality assurance, such as call monitor, whisper, and barge.
- Customer support: Each solution’s customer support channels and hours of availability were evaluated.
Based on our research, we recommend ChaseData as the best overall predictive dialer for small businesses that need an affordable solution that’s easy to use and is backed by reliable customer service. Visit ChaseData’s website for a free demo or to sign up for a free trial.
Best Overall Predictive Dialer Software: ChaseData
ChaseData is a leading auto dialer software platform that offers predictive dialing as part of its call center package. Features include inbound call capability, training tools, and an auto attendant, with plans starting at $89 per user, per month. ChaseData is great for businesses that want the best combination of features at an affordable price.
ChaseData’s Small Business Edition is a moderately-priced at $89 per user, per month and includes one voice channel per agent. The Professional Edition is $139 per user, per month with four voice channels per agent. The Enterprise Edition is $169 per user, per month and includes six voice channels per agent.
ChaseData Pricing Tiered Features
|Voice channels per agent|
|Auto attendant & IVR|
|Automatic call distribution|
|Remote agent capability|
|Standard reporting package|
|Trainee mode for new trainees|
|Zapier (over 500 integrations)|
|SOAP-based Salesforce API|
Small Business Edition
ChaseData’s Small Business package includes one voice channel per agent, preview and progressive dialing, inbound calling and call routing, auto attendant, remote agent capability, and a reporting package. This tier lacks predictive dialing, trainee mode, and Zapier integration included in the Professional Edition and the SOAP-based Salesforce API included in the Enterprise Edition.
The Small Business plan is also missing email campaign management tools Voicent has to offer. However, at $89 per user, per month, this tier is the least expensive ChaseData option and more affordable than Voicent Cloud’s plans, making it a good choice for small teams and startups with low call volume.
ChaseData’s Professional Edition adds predictive dialing, a trainee mode for on-boarding new agents, and Zapier integration to connect ChaseData to over 500 apps. This tier lacks the SOAP-based Salesforce API included in the Enterprise Edition, which may be a deal breaker for companies that rely heavily on Salesforce for customer data management.
The Professional Edition is also missing a menu of a la carte features like Voicent offers. However, at $139 per user, per month, this tier is about even with plans from Voicent Cloud. This tier is right for medium-sized businesses and companies with high-volume outbound call centers.
ChaseData’s Enterprise Edition adds a SOAP-based Salesforce API for the integration government, financial, healthcare, and other high-profile sectors need. Six voice channels per agent keep customers connected quickly and efficiently.
At $169 per user, per month, this tier is pricier than Voicent Cloud, but it’s still a good value for the bundle of features. This tier is an excellent choice for medium to large companies with complex calling needs.
What ChaseData Is Missing
ChaseData’s predictive dialing is only available in the higher-priced tiers. If you don’t need all the extra features those service plans offer, Voicent Cloud or 8×8’s less robust and lower cost predictive dialing plans may be a better match.
What Users Think About ChaseData
Online customer reviews of ChaseData are generally positive about the company overall. Users say that the predictive dialer service is a good value for the money and the software is easy to use. However, some ChaseData customers report the agents’ screens are prone to occasional freezing.
Where to Find ChaseData
Companies that need predictive dialer software that’s easy to use and includes robust customer support should check out ChaseData. The company offers free trials and demos to business owners who want to try before they buy. Visit ChaseData’s website for details.
Best Dialer With A La Carte Features: Voicent Cloud
Voicent Cloud is a predictive dialer that includes a menu of add-features and a selection of calling plans. Pricing is $29 per user, per month and includes four different types of dialers. Add on features can be purchased separately, making Voicent Cloud best for businesses desiring to customize plans with the features they want.
Voicent Cloud Pricing
Voicent Cloud pricing is $29 per agent, per month for monthly plans or $19 per agent, per month for yearly agreements. Both plans include two voice lines, four different dialers, and a dedicated account manager. Additional features like text messaging and workflow automation are available as add ons.
Features available for an additional cost include:
- Inbound call center package: $15 per number
- Call center management: $10 per user
- Text message package: $15 per number
- Email campaign tool: $5 per user
- Workflow automation: $99 per account
After choosing a base plan and optional features, customers choose a calling plan:
Voicent Cloud Calling Plans
|4 ¢ Plan|
|3 ¢ Plan|
|2 ¢ Plan|
|1.5 ¢ Plan|
1 credit = one minute of phone calling or one text message
Voicent Cloud Features
Voicent Cloud customers can choose a variety of options like call automation or inbound calling tools to add to their predictive dialer solution. Users can also select which type of calling plan works best for them ― pay as you go or buckets of minutes for a lower per-minute cost.
Voicent Cloud’s base package includes predictive, progressive, power, and auto dialers at no additional cost, making this solution a good choice for companies that need call automation. ChaseData charges also offers predictive dialing, but only with its upper-level tiers.
Inbound Call Center Package
This package includes interactive voice response tools, a business phone system, and virtual receptionist for an additional $15 per number. ChaseData also includes inbound calling tools at each tier level, but ChaseData’s service plans are more expensive than Voicent Cloud’s.
Coaching & Management Tools
Voicent Cloud offers agent monitoring and recording tools, whisper coaching, agent reporting and tracking, and advanced call pacing algorithms for an additional $10 per user above the base plan price. Coaching and management tools are included in ChaseData’s Professional and Enterprise tier levels.
Unlike ChaseData, Voicent Cloud does not offer business app integrations tools with its plans. However, customers are allowed 50,000 CRM records per user. For more records per user, customers are required to upgrade to a custom or enterprise-level plan.
Add Voicent Cloud offers an online knowledge base and support ticketing system. Customers also have access to per-incident support for $185 per hour, one-time purchase plans from $149 for system training and setup, and annual support plans that cost 30% of your total purchase, or $99 per month paid annually, whichever is greater.
What Voicent Cloud Is Missing
Voicent Cloud doesn’t offer reporting and analytics, or lead management tools found in other predictive dialer products on the market. Businesses that need those features should consider ChaseData instead.
What Users Think About Voicent Cloud
Voicent Cloud customer reviews online are overall positive, emphasizing the company’s customer support team’s reliability. They also believe the service is a good value for the money. We didn’t see any negative reports or reviews of Voicent Cloud during our search.
Where to Find Voicent Cloud
Companies needing a customizable predictive dialer with an array of service plan choices that allow the solution to scale as the business grows should give Voicent Cloud a try. The company offers a 30-day free trial and an online demo to learn more about the product. Visit Voicent Cloud’s website for details.
Best Predictive Dialer for Collections Call Centers: Five9
Five9 is a call center solution with a predictive dialer. It also features tools like scripts and debtor notes that collection agencies can use to maximize debt recovery. At around $185 per month, Five9 isn’t the cheapest solution, but it’s a good option for businesses wanting a predictive dialer with robust collection agent tools.
Five9’s pricing is only available by consultation, but is based on usage, features, number of seats, and month-to-month vs annual plan. While Five9 does not advertise its pricing, our research indicates Five9’s plans start around $185 per month, per user. However, as this is only an estimate, businesses should request a quote directly from Five9.
Five9’s features are good for most call center environments, including debt collection agencies. Like Voicent Cloud and CallHub, Five9 is entirely cloud-based and requires no special equipment so agents can be up and running in minutes.
Its call center features include:
Five9 bundles predictive, power, progressive and preview auto dialers into its outbound call center technology, unlike ChaseData where predictive dialing is only available with the premium tier. Five9 also features real-time call recording and a customer history database with its outbound call center package.
Inbound Call Center Package
Five9’s inbound call center package includes speech recognition, automatic call distribution, interactive voice response tools, and on-screen caller information. Like ChaseData, these features are included in the service plan. An inbound center call package with similar features is available at Voicent Cloud for an additional $15 per number.
Coaching & Management Tools
Each agent has access to a desktop interface with detailed debtor notes and scripts debt collection agents can use to ensure consistent communication during debt recovery calls. Call recording allows managers to review calls for quality assurance and training purposes.
Five9 integrates with Salesforce, Microsoft, Zendesk, Oracle, Microsoft, NetSuite CRM products and includes a toolkit for building solutions for other web-based CRMs. ChaseData also offers limited CRM integration, but only at the Professional and Enterprise tier levels.
Five9’s offers an extensive online knowledge base, and 24/7 online and phone support. Direct access to the senior support team and a dedicated technical account manager is also available for an additional cost.
What Five9 Is Missing
Five9 lacks the affordability of less robust predictive dialers like CallHub and Dialfire, which are much more strategically priced. Additionally, the service plans aren’t quite as customizable as Voicent Cloud or Dialfire.
What Users Think About Five9
Five9 online customer reviews are favorable and customers say they are happy with the service. Clients say the platform integrates well with Salesforce and the interface is user-friendly. However, some users say the dialers occasionally freeze up or lag on outgoing calls.
Where to Find Five9
Debt collection agencies and call centers wanting predictive dialer software with a solid set of agent tools for enhanced productivity should consider Five9. Visit Five9’s website for information on demos, data sheets, and price quotes.
Best Predictive Dialer for Multiple Marketing Campaigns: Dialfire
Dialfire is a cloud call center software with predictive dialing that also supports multiple marketing or advertising campaigns simultaneously. Pay-as-you-go and paid service plans from $15 include a calling platform with recording, call reporting, and customizable campaigns. Dialfire is best for companies that run more than one marketing or advertising campaign at a time and want to track reporting for each campaign.
Dialfire pricing includes a pay-as-you-go plan with no monthly agent fee and four paid plans with fees from $15 to $35. Features not included with specific plans are still accessible on an as-needed basis. For instance, predictive dialing is not part of the entry-level plan and is instead billed at 0.1 cent per minute.
Dialfire Tiered Features
Dialfire’s Pay-As-You-Go plan has no agent fee, as with all Dialfire service plans, has no required minimum number of agents. The Dialfire platform is available for 0.4 cents per minute and includes preview dialing, predefined reports, dashboards, and a contact database. The Pay-As-You-Go tier is best for companies with fluctuating staffing that requires a flexible service plan.
This level doesn’t include predictive dialing, however, it is available as an add-on for 0.1 cent per connection minute. Depending on the number of agents and overall connection time, the Pay-As-You-Go tier may be a more cost-effective solution than ChaseData’s upper-level plans with predictive dialing or CallHub’s per-minute plan.
Dialfire’s Basic plan is $15 per agent, per month and includes the Dialfire platform. Like the previous plan, it also offers access to predictive dialing and call recording for 0.1 cent per minute. This tier is best for teams that regularly need Dialfire platform features like a contact database and reporting tools but only need a predictive dialer occasionally.
This tier lacks the predictive dialer software and call recording found in the next level. The Basic plan’s pricing is on par with Voicent Cloud’s pre-paid yearly agreement prices. However, Voicent’s add-on call center management package with call recording is an additional $10 per user.
Dialfire’s Advanced tier is $20 per agent, per month and includes predictive dialing and call recording. The dialer offers adjustable dialer speeds as well as settings for how many simultaneous calls should be made. The call recording feature can be set to automatically record only the agent side of a call or both the agent and customer. This plan is right for teams that rely heavily on predictive dialing and also want to record calls for quality and training.
The Advanced plan is missing the customizable campaigns offered at the next level. However, the feature is accessible on an as-needed basis for 0.2 cents per minute. A predictive dialer with additional features for $20 per agent is significantly cheaper than 8×8’s service plan with predictive dialing, although Dialfire’s Advanced plan doesn’t include unlimited international dialing.
Dialfire’s Professional plan is $25 per agent, per month. It includes customizable campaigns with freely configurable contact forms, an unlimited number of contact fields, and customizable reports. This feature also allows users to create personalized multi-step workflows, making the Professional tier right for companies that want to help agents perform more efficiently.
This level lacks the campaign scripting offered with the premium service plan. For $25 per user, this plan is much cheaper than Five9’s estimated cost. Additionally, it’s the only predictive dialer software on our list with highly customizable campaigns.
What Dialfire Is Missing
Dialfire offers per-minute international calling rates to 25 countries outside the U.S. However, unlike 8×8, it does not offer unlimited international calling. Companies that make a lot of calls outside the U.S. should consider using 8×8 for its unlimited international calling to up to 47 countries.
What Users Think About Dialfire
Online reviews of Dialfire are positive, with users saying the system is very quick and easy to set up. They also the customer support team is knowledgeable and responsive. However, some users say the online documentation could be a little more robust.
Where to Find Dialfire
Businesses and sales teams needing a predictive dialer that can manage multiple simultaneous campaigns should use give Dialfire a look. The company has a free online demo and a free trial with $10 of test credit, no credit card required. Visit Dialfire to learn more.
Best Predictive Dialer for Temporary Phone Banking: CallHub
CallHub is a predictive dialer service for nonprofits and advocacy groups to connect with contributors and volunteers. With outbound calls priced at 1.4 cents per 30 seconds, CallHub is a good match for budget-conscious businesses that use temporary phone banking to set up outbound calling sessions for fundraising or other short-term campaigns.
CallHub’s pay-as-you-go pricing is based on 30-second billing increments. Outbound U.S. calls are 1.4 cents and businesses that need temporary dial-in numbers can rent them for two dollars per month. CallHub has no setup or subscription fees.
Nonprofits, advocacy groups, and fundraising organizations often work with volunteers or short-term staff and need temporary phone-banks. CallHub’s pay-as-you-go pricing structure as well as its free, unlimited agent accounts and integration with CiviCRM make CallHub a great choice. ChaseData, Dialfire, or Five9 are better choices for companies with permanent staffing needs and sales outreach strategies.
Its other call center features include:
CallHub’s call automation tools include predictive, power, and preview dialers. Voicent Cloud offers the same dialers as part of its base package, but it costs more than CallHub. Predictive dialing is only available with ChaseData’s most expensive upper-tier level.
Inbound Call Center Package
CallHub offers inbound SMS text messaging for 1.2 cents per message and outbound response texting for 1.6 cents per message. However, CallHub doesn’t offer inbound call center tools or features. Businesses that want a predictive dialer with an inbound call center package should check out ChaseData, Five9, or Voicent Cloud.
Coaching & Management Tools
CallHub’s agent management tools allow admins to assemble agents and volunteers into an unlimited configuration of teams as well as assign teams into separate calling campaigns as needed. Unlike many other predictive dialer services, agents and volunteers can be grouped under a single team name or organized into discrete groups to work on different tasks.
Like ChaseData and Five9, CallHub integrates with several business applications, including Salesforce and Zapier. However, CallHub is the only predictive dialer on our list to also integrate with popular fundraising CRM platform CiviCRM.
CallHub offers 24-hour email support on weekdays with a guaranteed 99% response time. The company also has an online how-to and FAQ section, though not as robust as support options as other predictive dialer services, like ChaseData or Voicent Cloud.
What CallHub Is Missing
CallHub could improve its customer support and limited online documentation. That could be a deal breaker for advocacy groups, nonprofits, and volunteer organizations that often lack the resources for internal tech support of their own. These organizations may be better served by predictive dialer providers like ChaseData and Five9 that offer more robust customer support.
What Users Think About CallHub
Online user reviews of CallHub are positive. Customers say the service is a good value for the money and it’s easy to set up calling campaigns. However, some customers report an occasional drop in call quality for no discernible reason.
Where to Find CallHub
Nonprofits and businesses that use fundraising software like CiviCRM should consider CallHub. Customers can contact CallHub via its website to schedule a live demo to see the product in action, or sign up for a free account with no credit card required.
Best Predictive Dialer for International Calling: 8×8
8×8, which is a voice-over-Internet-protocol (VoIP) business phone service provider, includes a predictive dialer and offers unlimited international calling plans to up to 47 countries with pricing from $28 per user, per month. 8×8 is best for businesses with international clients, or team members needing a predictive dialer that supports unlimited calling to select countries.
8×8 offers three price plans: X2 for $28 per user, per month, X5 for $38 per user, per month, and X5 for $60 per user, per month. Each tier includes unlimited international calling from 14 to 47 countries depending on the plan you select. All plans also offer a phone number, auto attendant, and voicemail.
8×8 Tiered Features
|Unlimited Calling Zone|
|Audio & Video Conferencing|
|Call Quality Reporting & Analytics|
The X2 package includes a phone number, unlimited calling to 14 countries, unlimited fax, 1 GB of media storage, voicemail, an auto attendant, and mobile apps for $28 per user, per month. This plan lacks analytics and the more robust storage found in the upper-level packages, making it right for sales teams whose primary phone service need is unlimited international calling.
Like ChaseData’s entry-level plan, the X2 tier doesn’t include predictive dialing. However, it’s $28 per user, per month price tag is significantly less than ChaseData. Additionally, this package includes international calling, whereas ChaseData’s service plans do not.
8×8’s X3 package adds 5 GB of media storage, and unlimited international calling to 32 countries to the other business phone features included in the X2 package. However, this plan lacks the contact center and service quality analytics available in the premium tier, making this the right option for teams that want a larger global calling range and greater media storage.
This package still doesn’t include a predictive dialer. However, at $38 per user, per month, the X3 tier is still less expensive than ChaseData. Even without the predictive dialer, the X3 may be an attractive package for companies that currently make international calls and expect to implement future strategies that will include the need for a predictive dialer.
The X5 plan includes a predictive dialer with 2,000 minutes and unlimited international calling to 47 countries. It also features contact center and service quality analytics as well as 10 GB of media storage. This tier is a good fit for businesses that need a predictive dialer and also want detailed call center data and the widest range of global calling available with 8×8.
At $60 per user, per month, this service plan is more expensive than Voicent, but still less expensive than ChaseData’s entry-level plan. However, neither of those predictive dialer solutions include unlimited international calling and the cost of international calling can add up quickly for companies that pay per-minute rates.
What 8×8 Is Missing
8×8 doesn’t offer pay-as-you-go plans to give businesses greater control over outbound calling using predictive dialing. However, some companies may prioritize unlimited international calling over per-minute plans. Nevertheless, organizations wanting pay-as-you-go service plans may be better served by CallHub or Voicent Cloud.
What Users Think About 8×8
Our readers give 8×8 mixed reviews with an average of 3 of 5 stars. Customers say the service is priced well and offers a lot of features for the money. However, some users report the service can be unreliable and has poor customer support. For more customer reviews, visit our 8×8 User Review page.
Where to Find 8×8
Businesses and sales teams that make and receive a high volume of international calls and need a predictive dialer for unlimited calling to select locations outside the U.S. should look at 8×8. Call a solutions specialist at the company’s toll-free number to sign up for an account or request a customized quote through 8×8’s website.
What Is Predictive Dialer Software?
Predictive dialers automatically dial lists of phone numbers that users upload to its system, typically in spreadsheet form. It screens for busy signals, voicemail, fax machines, answering machines, and disconnected numbers. Once a call is answered, the predictive dialer automatically connects it to the first available agent. Users can choose the speed at which a predictive dialer dials numbers or lets its algorithms adjust the speed automatically.
Why Use Predictive Dialer Software?
Predictive dialers free agents from manually entering phone numbers for each call, which saves agents a substantial amount of time. Its screening feature means agents are only connected to answered calls instead of spending a lot of downtime waiting to see if a manually-dialed call is connected. Predictive dialers save businesses money by automating the dialing procedure and maximizing agent productivity.
Predictive dialers are a smart way to make the most of your agents’ time and save money by automating the dialing process. With features like business app integration, call recording, and training and coaching tools, predictive dialers are a benefit for any business or sales team that makes a high volume of outbound calls.
Organizations wanting the best predictive dialer with a solid set of features that’s backed by excellent customer support should give ChaseData a try. Visit ChaseData’s website to check out a product demo and sign up for a free trial.