Humanity Review: Is it the Right Scheduling Software for You?

Humanity is scheduling software that has a time clock, shift rules, certification tracking, and integrations with popular human resources (HR) and payroll software and point-of-sale (POS) systems. It’s a great choice for retailers but also ideal for any small to medium-sized business (SMB) that needs a scheduling software that easily tracks compliance and communicates with employees via a mobile app.

Humanity got a 3.92 out of 5 rating because it has no free version and its pricing is not transparent. It also requires an Internet connection to function. Despite these downsides, its basic plan offers robust scheduling features, including shift swapping, time management, PTO management, and push notifications. It also has 24/7 live chat support.

What We Recommend Humanity For

We’ve reviewed dozens of scheduling software for a variety of industries, and Humanity has impressed us with its auto-scheduling tools, compliance features, and flexible interface. Real-world users also praise it for its ease of use and features.

We especially think Humanity is best for:

• Retailers: With an excellent mobile application, auto-scheduling that takes into account skillsets, and compliance tracking for health certifications, and more, this app ranked among our choices for best retail scheduling software.
• Businesses with small staffs and multiple locations: The by-employee pricing makes this cost-effective if you have small staffs and multiple locations.
• Call Centers: BPO companies often have fluctuating call volumes, making schedules unpredictable. With Humanity’s forecasting capability, managers can efficiently allocate staff based on the call volumes, thus preventing over or understaffing.

When Humanity Won’t Be a Good Fit

• • Businesses needing a basic scheduler: While we were impressed with the features Humanity provides, it may be too much for businesses that want a basic scheduler or time clock―you can get simpler options for free. If that’s you, check out the providers in our best free employee scheduling software.
  • Businesses with a large staff and a single location: Humanity’s basic plan features, such as scheduling and PTO management, are available in 7Shifts’ free version. So if you only need these and have a staff of 20 in one location, 7Shifts is a better choice. The free plan can cater to up to 150 shifts per month—and if you have a bigger staff, its paid plans support 30 to unlimited employees per month.
• Fast-growing businesses: If you are a fast-growing start-up that needs a tool with dynamic pricing, Humanity may not be for you. That’s because it’s not transparent about its pricing plan. On the other hand, you can get Homebase’s pricing right off the bat—it offers paid plans that support an unlimited number of employees per location. Read our Homebase review to look at its other features.

Top Humanity Alternatives

	Best For	Paid Plan Starts at	PTO Management	Geolocation
	Retailers	Customized pricing	✓	✓
	Visit Humanity
	Scheduling software with HR capabilities	$24.95/location/month	✓	✓
	Visit Homebase		Read our Homebase review
	Compliance tracking and forecasting	$3.50/user/month	✓	✕
	Visit Deputy		Read our Deputy review
	Free plan with basic scheduling	$34.99/location/month	✓	✓
	Visit 7Shifts		No review

If you’re not sure Humanity is right for you, see how it compares with our top retail scheduling software.

Humanity Pricing

3.13 / 5

Humanity got a 3.13 rating out of 5 because its pricing isn’t transparent. You need to talk to its sales team to get a customized quote. Despite the lack of pricing information, you can still see an overview of its different packages—Starter, Classic, Enterprise—and the features included in each package.

Below is an overview of Humanity’s packages:

Humanity Scheduling Functionality

4.69 / 5

Humanity got a high rating in its scheduling functionality because of its wide range of features that make it easy to create, manage, and track employee schedules. For example, if you create a position-based shift, you can set it as recurring, add notes and required skills, and with the Classic plan, select autofill to have the software assign the right person. Autofill not only takes into account availability and position but also skills, certifications, and seniority.

Here are some of Humanity’s core scheduling features:

Time Tracking & Time Sheets

Humanity’s time clock is integrated into the system and available with all its plans, something you don’t find with every scheduling software. With Humanity, you can have employees clock in and out via the web-based app or on their mobile phone. With GPS and photo capture, you can ensure employees clock in from the correct location and eliminate buddy punching. You can set rules so that employees can’t round their minutes, and mandate they clock in and out for required breaks. More so, it tracks employee hours and attendance, creating time sheets your managers can view and approve for exporting into payroll.

Communication

Employee management becomes more convenient with Humanity, because employees can see their schedules and easily click to notify managers if they cannot make it for any reason. They can request shift trades, set unavailability for long-term periods, such as for school schedules, and request time off. They can also see and pick up open shifts.

The group communications functions are not as robust as other software. For example, there is no news feed for general group chats. The Message Wall lets you make announcements, collect ideas, and post files such as company policies. Managers need to give employees permission to post on the wall.

Demand-based Scheduling

Humanity.com’s demand-based scheduling is a feature that allows businesses to automatically create schedules based on anticipated customer demand. It takes into account a variety of factors, such as employee availability, skills, and preferences. It also considers the demand forecast and the business’s operating hours. As a result, Humanity.com can create schedules that are both efficient and effective.

To use demand-based scheduling, businesses first need to create a demand forecast. This can be done based on historical data, seasonal trends, or other factors. Once the demand forecast is created, businesses can use it to create automated schedules for their employees.

Geolocation Clock In/Clock Out

This feature allows employees to clock in and out of work using their mobile devices. This is a convenient way for employees to clock in and out, especially for those who work remotely or who travel frequently.

The Geolocation Clock In/Clock Out feature can be customized to meet the needs of different businesses. For example, businesses can require employees to clock in and out from a specific location, or they can allow employees to clock in and out from any location.

Integrations

One of Humanity’s unique features that is worth mentioning is its impressive list of third-party integrations. It lists three human capital management (HCM) integrations and 20 payroll partners, including ADP, Paycor, Paychex, Paylocity, OnPay, QuickBooks, and SurePayroll.

These integrations make it easy to pull scheduling and timecard information into the payroll and HR system while letting Humanity access paid time off (PTO) and other information. Humanity has articles on how to set up and use these integrations.

With the Enterprise plan, you can get custom integrations with POS software, but neither the website nor the knowledgebase mention any specific established POS integrations. Humanity customers will soon have access to TCP’s integrations into 300-plus ERP, HCM, and payroll providers.

Humanity Reporting

5.00 / 5

Humanity got a perfect score in this criterion because it offers both pre-built and customizable reports. Pre-built reports are perfect for getting quick insights into your workforce data without wasting time creating your report from scratch. With pre-built reports, you can track various data, such as your labor costs, and generate reports on specific employee groups.

Its customizable reports, on the other hand, are ideal for businesses with more complex reporting needs. These allow you to choose the exact data you want to see and in the format you prefer. It is extremely easy to create reports for different stakeholders like financial analysts or compliance officers.

Humanity Ease of Use

3.88 / 5

• Auto-scheduling and templates
• 24/7 year-round live chat support
• Illustrated help articles
• Lots of features and choices
• Some video guides

Humanity is a feature-rich program, which means you’ll want to take time to explore it to learn all the great features, but it has some unique shortcuts. For example, when you drag and drop a shift, you have the option on the square itself to copy or move the shift. The auto-scheduler can fill a schedule according to a template or rules. If you need help, the knowledgebase is illustrated and well done, or there’s live support via chat. Although there is no phone support, users noted that the software is easy to use and that customer service is responsive and excellent.

What Users Think of Humanity

3.38 / 5

• Simplicity
• Could use stronger one-on-one communication tools
• Great customer support
• More features for time sheets
• Easy to navigate
• Sometimes views and boxes overlap

The theme among users is “simplicity.” Those that didn’t use that word directly talked about the ease of navigation and the ability to find what they needed, quickly, especially in the scheduling section. A couple of people mentioned that some sections are crowded or overlapped, such as the notes section in the mobile app and the date columns not expanding, so that shift boxes are crowded.

• Capterra: 4.3 out of 5 based on 291+ reviews.
• G2: 4.3 out of 5 based on 951+ reviews.

Bottom Line

Humanity is an easy-to-use schedule and time clock software with great tools for forecasting, auto-scheduling, and compliance with labor laws. It integrates with popular payroll and HCM software, and, with its acquisition by TCP, plans to increase in functionality and integrability. There’s a 30-day free trial. Sign up for a Humanity demo today.