Call center quality assurance (QA) is the process of monitoring and analyzing customer conversations to ensure that the services the business offers align with quality standards. Call center quality assurance best practices include specifying your evaluation criteria, determining who conducts phone call reviews, and performing root cause analysis. By closely supervising the team’s productivity and…
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When To Hire a Bookkeeper for Your Growing Business + Best Options
Hiring a bookkeeper for a growing business is essential for maintaining financial health and organization as your company expands. It becomes necessary when financial tasks become too time-consuming or complex, accuracy becomes a concern, preparation for growth is needed, and tax compliance becomes challenging. Other considerations include when financial insights are required for decision-making, cash…
6 Online Shopping Trends Small Businesses Should Know in 2024
The ecommerce landscape for 2024 remains bright amid inflation, as nearly half (42%) of US consumers intend to spend more online over the next 12 months. The online shopping trends that will heavily influence purchasing decisions for 2024 are social commerce, conversational commerce, immersive shopping experiences, AI technology, data privacy, personalization, sustainability, and product value….
8 HR Outsourcing Trends in 2024: All You Need to Know
Outsourcing your HR processes used to be unheard of and considered an extravagance by most companies. As businesses become global, however, it has become a strategic move for companies that want to streamline their operations, reduce overhead, and tap into the global talent pool. Subsequently, business owners can focus more on growing their business knowing…
Old Accounting Software Names: Peachtree, MAS90, Great Plains & More
In the realm of business technology, certain names evoke a sense of historical significance, representing important moments in the evolution of financial management tools. These old accounting software names—once synonymous with efficiency and innovation—have left an indelible mark on the history of business management tools. We looked at five popular programs from the past, examining…
7 Benefits of Using a Community Bank for Your Business
While national banks might be better for businesses that need larger branch networks and product selections, having a smaller scope helps community banks provide services that are faster, cheaper, and more personalized. Choosing a community bank business account also helps stimulate your local economy by creating local bank jobs, funding local businesses, and providing revenue…
Current Retail Trends Shaping the Industry in 2024
In today’s evolving retail world, small businesses must stay up-to-date to stand out against big competitors. By embracing the key retail trends of 2024, you cannot only compete but also find your own place in the market. This proactive approach ensures success by keeping up with what customers want and leveraging innovative technologies to improve…
15 Easy & Eye-catching Boutique Decor Ideas to Try
There are endless possibilities when it comes to decorating a boutique, and making your store more visually appealing comes with many benefits. From more engaged shoppers to better brand recognition and increased sales, taking the time to make your boutique something special will pay dividends for your business. And, making your shop stand out doesn’t…