Excellent products and service offerings attract customers to your business, but robust customer service is the most effective way to keep your customers loyal to your brand. It is also an organic route to tap into your customers’ network through positive word of mouth and referrals. In this article, we explore 10 effective customer service…
There are several free Facebook templates for business pages. But which Facebook page template you choose determines the extent to which you can customize your tabs and call to action (CTA) buttons to help page visitors engage with your business profile. Learn more about the templates, tabs, and CTA buttons available to choose the best…
Human resources (HR) professionals need to set strong goals to help effectively manage key tasks such as payroll, hiring, onboarding, compliance, and employee management. Taking the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) approach enables you to divide these larger projects and ongoing tasks into digestible sprints, helping set your company’s key performance indicators (KPIs) or…
Today’s contact center solutions are packed with multiple features, empowering businesses to deliver great customer experiences. The top-performing platforms offer a host of useful tools such as automatic call distribution (ACD), interactive voice response (IVR), automated attendant, and call monitoring. For this article, we examined the top call center phone system features and explored which…
Soft sales skills are interpersonal capabilities that allow reps to connect and develop strong relationships with prospects and customers. Things like resilience and emotional intelligence help build trust, making them especially useful skills in a sales position. We’ll discuss these developable traits and other key soft skills like them to help you generate, qualify, and…
Customer relationship management (CRM) software gives businesses a centralized system for organizing contact data, managing opportunities, and communicating with customers. Companies should understand the statistics around using a CRM to grasp why this sales technology is so popular and to learn the types of tangible returns it offers. Like other aspects of business, CRMs come…
A splash page, sometimes called splash screens, is an introductory page for your website or a specific section of your site. Based on the examples below, they are commonly used to gate content (e.g., age verification for 21-and-over sites or a login page for membership sites), direct site visitors to the right content, or share…
Finding the right job posting site to fill your open engineering roles requires usual considerations such as budget and access to resume databases. Additionally, to help you find the best engineering talent, you should factor in your ad’s potential reach to as many qualified professionals in specialized fields as possible. Below, we cover eight of…
