An e-check, or electronic check, is a digital alternative to paper checks. E-checks go through the same authentication process as paper checks but are faster and generally more secure because the payment moves electronically. Local businesses where credit cards are not a popular payment method may find e-checks more convenient. Unlike credit card transactions, e-check…
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What Is Call Flow? Meaning, Process & Benefits for Small Businesses
A call flow is a roadmap that guides call center agents through a successful conversation between a caller and a company’s customer service representative. It outlines the structured path for different types of interactions. A well-designed calling flow enables agents to ask the right questions and respond appropriately to offer the best solutions. Call flows…
Outbound Dialers: Types, Uses & Benefits
An outbound dialer is a call center feature that automates outgoing calls for customer outreach campaigns. It improves agent efficiency, removing the need to dial phone numbers manually and minimizing idle time. Outbound dialer software has four types: predictive, power, preview, and progressive. Understanding how each one works and their ideal use case can help…
Unified Communications & Collaboration: Key Features & Tips for Success
Unified communications and collaboration (UC&C) integrates tools that enable teams to work together within a single cloud platform. It combines real-time and asynchronous capabilities, such as video conferencing, team messaging, digital whiteboard, and calendar sharing. When implemented effectively, UC&C can increase connectivity, access data on demand, streamline workflows, and give teams more flexibility to work…
What Is a Tagline & How to Write One (+ Examples)
When you think of the phrase, “Just do it,” the Nike brand immediately comes to mind—no explanations needed. That’s an example of a successful tagline. When anyone asks what a tagline is in marketing, it’s the example I point them to. At its best, a tagline can be synonymous with your brand, even without mentioning…
What Is Visual Voicemail? Key Features & Setup Guide
Visual voicemail empowers users to effortlessly manage their voicemails in a visual interface and convert them into readable text. It displays crucial information like caller ID, date, and time and provides options to replay and respond to voicemails through call, text, or email. Read on to find out what visual voicemail is, its key features,…
What Are Equipment Loans? A Beginner’s Guide
Equipment loans provide financing for the acquisition of a piece of equipment to be used for your business. Whether it be machinery, industrial equipment, vehicles, computers, furniture, or other specialized equipment, they can help facilitate the purchase and allow you to sustainably pay it off over time. They commonly have a fixed interest rate and…
What Is Waterfall Project Management? Everything You Need to Know
Waterfall project management is a linear approach that follows a clearly defined sequence of steps that must be executed and completed before advancing to the next step. This approach works well on projects with predictable and recurring processes because revisiting a previous step can be difficult and costly. In this article, we summarize the approach…