Computer telephony integration (CTI) enables telephones to work with computers to facilitate a seamless exchange of information. It is commonly used in call center software, allowing agents to send and receive calls directly from a desktop and access a wealth of call-related capabilities. In this article, we discuss how computer telephony integration works, including its…
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What Is a Cloud Contact Center? Features & Benefits
A cloud contact center is an internet-based platform that enables businesses to handle inbound and outbound customer communications. It includes a host of features that streamline customer service delivery across various channels, such as phone calls, video, live chat, SMS, email, and social media. This article further explores what a cloud contact center is, its…
What a Dormant Bank Account Is & What It Means for Your Business
A dormant business bank account occurs when an account has no owner-initiated transactions—such as withdrawals, deposits, and cash, check, automated clearing house (ACH), or wire transfers—for more than 24 months. This can apply to deposit, investment, and retirement accounts. Interest accrued is not considered a transaction to keep an account active. Dormant business bank accounts…
What Is Meta Pay? A Small Business Guide
Meta Pay is an in-app mobile payment service owned by social media company Meta. It allows users on Facebook, Instagram, and WhatsApp to send and accept money within the app. Businesses may also add a Meta Pay button on their websites so customers can conduct seamless transactions without leaving the website. Using Meta Pay will…
Time to Hire: Measuring and Improving Recruitment Efficiency
Time to hire serves as a prevalent metric in the world of recruitment. It gauges the duration, measured in days, between a candidate submitting their application for a job and the subsequent acceptance of a job offer by the same candidate. In today’s competitive job market, improving time to hire has become a priority for…
What Is a Digital Wallet & How Does It Work for Merchants?
A digital wallet, also known as ewallet or mobile wallet, is a type of mobile payment service that allows consumers to securely store information for multiple credit and debit cards and even hold a fund balance on a mobile app. The same app can then be used to complete transactions without the need to present…
What Is a Bad Credit Score & How Is It Fixed?
If you’re applying for a business loan, lenders can check both your personal and business credit scores: Bad personal credit is usually defined as having either a FICO credit score below 580 or a VantageScore of 600 or less. Bad business credit is often defined as having a PAYDEX score below 50, a FICO SBSS…
Personality Hiring: What it Is, Pros and Cons, and How to Hire
When people hear, “personality hiring,” many think it means hiring the friendly, outgoing guy who makes everyone laugh. In fact, according to Forbes, many young workers believe they should be hired for their personalities and the positive energy they bring to the workplace. However, true personality hiring is far more complex than rating charisma. It…