Ringless voicemail drop (RVM) allows users to leave prerecorded messages without ringing a recipient’s line. This technology enables businesses to send reminders, share information and updates, and collect billables without interrupting their customers’ day. RVM streamlines the process of reaching out to prospects and colleagues while ensuring personalization. In this article, we’ll explore voicemail drop,…
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What Is Products-completed Operations Coverage?
Products-completed operations coverage pays for injuries or property damage caused by a business’ products or operations. As a subset of general liability, businesses can either get this coverage through their general liability policy, a business owner’s policy (BOP), or a standalone policy. It is essential for contractors, service providers, and businesses manufacturing, distributing, or selling…
What Is Shop Pay & How Does It Work?
Shop Pay is an accelerated online checkout service by Shopify that lets customers enjoy one-click payments. It securely saves and encrypts customer details such as email, credit card, shipping, and billing information. By allowing faster checkouts, Shop Pay can help reduce shopping cart abandonment. Enabling Shop Pay on your online store is free and takes…
What Makes a Good Press Release: 15 Ways to Stand Out
A good press release engages readers and journalists alike to boost your brand’s visibility and give you positive PR (public relations). From an eye-catching headline, compelling angle, and clear call to action to multimedia and a top-notch distribution strategy, here are more than a dozen key elements of what makes a good press release—including the…
What Is a Certified PEO? A Guide to Understand CPEOs
Learn about the PEO certification requirements that providers need to meet. Our guide will also help you determine whether your business is a good candidate for a CPEO.
A Certified PEO (CPEO) is a Professional Employer Organization that has met all requirements set forth by a governing body (the IRS being the most well-known) to receive certification. These requirements include strict guidelines that ensure that the organization is both responsible with its finances and is remitting payroll taxes correctly and timely on behalf…
What Is Automatic Call Distribution? A Small Business Guide
Automatic call distribution (ACD) is a call routing method that distributes inbound calls to agents based on a specific set of instructions. This feature is common among cloud-based phone systems, allowing businesses to facilitate faster, more accurate customer service as inquiries and concerns are assigned to qualified agents. To understand exactly what is automatic call…
What Is Bring Your Own Carrier (BYOC)? How It Works & Benefits
Bring Your Own Carrier (BYOC) allows businesses to select a public switched network (PSTN) carrier to connect to their existing cloud-based platform. This enables them to keep their current carrier for continued telephony access while benefiting from cloud communication features. Other benefits include lower overhead costs and wider geographic coverage. Continue reading to learn more…
What Is an Applicant Tracking System? A Small Business Guide
An applicant tracking system (ATS) is a software application that helps organizations identify, select, and track job candidates throughout the hiring process. Companies of all sizes use these tools to manage their recruitment processes and improve their hiring efficiency. Many types of ATS systems are available, but they all share some common features. Most include…