Editorial Review

Salesforce Essentials is one of our recommendations for the best customer relationship management (CRM) systems for small businesses. Based on our evaluation of the best CRMs, this platform scored high in general features, specialized features, customer service, and expert score. However, it received lower scores in pricing because of the lack of plan options. It…

HubSpot Service Hub is customer service software that provides essential customer communication touchpoints, including live chat, shared inboxes, and in-app telephony. HubSpot Service Hub reviews show that users love the ticketing workflows and routing, and found it easy to set up a knowledge base for customer support. It’s best for teams that need an easy-to-use,…

Zendesk is customer service software that offers an omnichannel platform for managing tickets and is equipped with tools for building an integrated help center and community forum. It also uses an artificial intelligence (AI)-powered bot called Answer Bot to deliver smart recommendations, making it best suited for midsize to large support teams looking for a…

Salesforce Service Cloud is full-service customer service software that helps improve the efficiency and productivity of support teams by automating service processes and streamlining workflows. It is also equipped with artificial intelligence (AI) tools that provide contextual recommendations for both agents and customers. It is recommended for midsize teams wanting a scalable support platform and…

Microsoft Dynamics 365 is a suite of modular apps designed to streamline business processes through smart automation as you scale. Microsoft Dynamics 365 reviews show that while pricey, especially for startups, it’s excellent software for automating workflows, managing processes, and omnichannel customer communication. It’s best for midsize to large businesses needing a centralized, highly customizable…