Aircall is cloud-based call center software equipped with call management, productivity, and analytics features. It offers desktop and mobile device access and integrates with various third-party apps. In this Aircall review, the provider scored high on general features, customer service, and ease of use. It received an average score on pricing because while it offers…
Editorial Review
Five9 Review: Features, Alternatives & Pricing
Five9 is a cloud-based contact center solution supporting omnichannel customer service—voice calling, messaging, email, and video in one platform. In this Five9 review, the contact center earned a high rating of 4.25 out of 5, getting perfect scores on features, customer service, and ease of use. It received a lower score on pricing because it…
MightyCall Review: Features & Alternatives
MightyCall is a cloud-based phone system that helps you manage business communications. Its basic plan starts at $15 per user, offering basic voice-over-internet-protocol (VoIP) features, including call forwarding, call recording, and interactive voice response (IVR). In this MightyCall review, the provider got an overall rating of 3.81 out of 5, receiving high scores on general…
Twilio Review: Features, Alternatives & Pricing
Twilio is a communication platform as a service (CPaaS) solution that allows users to add text, voice, chat, video, and other communication features to existing business apps. This works through application programming interfaces (APIs) connecting the programs. In this Twilio review, it earned perfect scores for its features and customer service. However, it scored lower…
NICE CXone Review: Pricing, Features & Pros & Cons
NICE CXone, formerly called NICE inContact CXone, is a cloud-based customer experience platform equipped with omnichannel routing, workforce engagement, and automation features. In this NICE CXone review, the provider earned a high rating of 4.08 out of 5, achieving perfect scores in general and niche features as well as ease of use. However, it garnered…
Microsoft Teams Review: Features & Alternatives
Microsoft Teams is a collaboration app with video conferencing, team chat, and file sharing. It has a free version, while monthly plans start at $4 per user (billed annually). It is best for Microsoft 365 users and businesses looking for a low-cost unified communications solution. In this Microsoft Teams review, it scored high in pricing…
MAP Communications Review: Features & Alternatives
MAP Communications is a phone answering and call center solutions provider based in the United States, offering lead qualification, appointment scheduling, and live call transfer. In this MAP Communications review, it earned a perfect score on general features and ease of use, while pricing and customer service garnered above-average ratings. Overall, we recommend it for…
Google Meet Review: Features & Alternatives
Google Meet is a free video conferencing service with additional features when you purchase a Google Workspace plan, starting at $6 per user, paid monthly. It is an excellent fit for small businesses looking for a budget-friendly video meeting solution that seamlessly integrates with Google Workspace apps. In this Google Meet review, this provider scored…