DragApp is a Gmail-based help desk tool that allows support teams to manage tasks and collaborate all in a single workspace. You can use its shareable drag-and-drop Kanban boards to organize tickets, create checklists, and log activities. Its features also include email templates, email tracking, and analytics tools. This tool is best for customer service…
Editorial Review
UVdesk Review: Is It Right for Your Business?
UVdesk is an open-source, multichannel customer service software with extensive integrations and ecommerce programs that supports an unlimited number of agents. It has robust ticket management functionalities, such as mail-to-ticket, automated case-agent routing, and condition-based ticket workflows. It’s best for teams that want an easy-to-use, highly customizable customer service tool. Who UVdesk Is Best For…
Metrilo Review: Is It Right for Your Business?
Metrilo is an ecommerce analytics and CRM platform. The system lets ecommerce store owners evaluate various aspects of their business, including lead sources, revenue per customer, purchases of new versus returning customers, and locations of purchase. Due to its high price points, it is best for growing businesses with an established ecommerce store and customer…
Agile CRM Review: Is It Right for Your Business?
Agile CRM is comprehensive customer relationship management (CRM) software that offers integrated sales, marketing, and customer service automation tools in a single platform. Its features also include lead generation, telephony, project management, and social integrations. We recommend it for small businesses and startups to midsize companies looking for a unified system for managing their sales,…
IXACT Contact CRM Review: Is It Right for Your Business?
IXACT Contact is customer relationship management (CRM) software created for real estate professionals. It is beginner-friendly and offers essential tools such as lead generation, content marketing, integration with real estate marketplaces, and analytics. It is ideal for rookie agents who need basic real estate CRM tools and robust content marketing functionalities. Read our IXACT Contact…
Method CRM Review: Is It Right for Your Business?
Method CRM is customer relationship management (CRM) software designed for small and growing businesses that use QuickBooks Online and Desktop. Its native integration with QuickBooks allows users to automatically update customer information, estimates, invoices, and payments between the two apps to eliminate double-entry of data. It also offers tools for lead management, workflow automation, and…
LiveAgent Review: Is It Right for Your Business?
LiveAgent is a multichannel customer service tool that offers ticketing, live chat, and in-app phone. It streamlines customer support activities by providing users with tools to manage tickets, distribute cases among their team, gain visibility on their overall support activities, and evaluate their agents’ performance. LiveAgent is best for businesses that need extensive ticketing functionalities…
HubSpot Service Hub Review: Is It Right for Your Business?
HubSpot Service Hub is customer service software that provides essential customer communication touchpoints, including live chat, shared inboxes, and in-app telephony. HubSpot Service Hub reviews show that users love the ticketing workflows and routing, and found it easy to set up a knowledge base for customer support. It’s best for teams that need an easy-to-use,…