The rise of remote and hybrid work led businesses to a shift in video conferencing platforms to facilitate virtual meetings. Since then, video conferencing providers introduced advanced features to ensure seamless collaboration, including whiteboarding and artificial intelligence (AI). In this article, we explore the latest video conferencing statistics, industry leaders, and how they have shaped…
Statistics
27 Startup Statistics Entrepreneurs Need to Know
Starting your own business can be rewarding. But it also brings many challenges, from targeting the right market to finding the right marketing strategies. To help inspire your journey, here are 27 startup statistics, from how many startups fail or succeed to how they get funded and which industries have the most startup activity. General…
40 Customer Service Statistics for Small Business
Customer service directly impacts your bottom line. Clients who are satisfied with your products, services, and customer support become repeat customers, increasing overall sales. Therefore, providing reliable and high-quality customer service must be a part of your overall business strategy. In this article, we share 40 relevant customer service statistics revealing how exemplary customer support…
10 Best Paid Social Advertising Platforms for Small Businesses
You’ve probably seen countless paid social media ads on your daily newsfeed scroll, from Facebook ad carousels to pre-roll ads on YouTube. They offer an effective, low-cost, and accessible way for small businesses to produce more leads and sales. Learn more about the best paid social media advertising platforms you can use to grow your…
15 Robocall Statistics & Trends to Be Aware of
Robocalls have produced billions of scam calls every year, affecting millions of U.S. phone users. They often result in numerous consumer complaints and massive financial losses. Amid the government’s continuous efforts to combat illegal robocalling, the volume of scam calls appears to increase every year. We analyzed the latest robocall statistics to demonstrate why it…
20 Team Collaboration Trends to Know
The global team collaboration software industry hit a value of about $11 billion in 2020. It’s set to increase further at a compound annual growth rate of 13.2% from 2023 to 2028, reaching a value of $23 billion by 2026. The changing work culture is the primary driver of growth, including the continued rise of…
15 CPaaS Market Trends to Know
Communications platform as a service (CPaaS) has delivered a stream of opportunities in cloud communications and digital customer engagement. Compared to traditional phone communication, CPaaS provides businesses with a more flexible solution for deploying multiple channels. In this article, we’ll look at the most recent CPaaS market trends and discover what makes it one of…
13 Employee Theft Statistics You Should Know in 2023
No matter how much time and money you spend strengthening your company culture and investing in your people, your business may still be affected by employee theft—of money, of confidential data, of time. Understanding this issue is key to combating or even preventing it. Read through the employee theft statistics and trends below and learn…