The voice-over-internet-protocol (VoIP) industry has seen robust growth as technological advancements rise and more businesses rely on internet-based phone calls to maintain stakeholder communications. The top VoIP news shows that the market is growing in size and value and that leading providers constantly add new capabilities to enhance platforms. As you explore different solutions, it’s…
Statistics
17 Business Email Statistics & Trends to Watch
I have yet to see a business without an email—and numbers show that this would still be the case for quite some time. Businesses use emails to communicate internally or with existing and potential customers. Although instant messaging is prevailing and social networks are at an all-time high, emailing will remain one of the top…
21 Digital Marketing Statistics for Small Businesses
The online world has opened up countless opportunities for your business’ growth—the only hurdle is learning how to navigate and leverage these to your best benefit. To help you out, here are some of the most important digital marketing statistics for small businesses to give you better insight into the digital marketing industry and help…
20 CCaaS Statistics for Small Business Owners
The latest contact center as a service (CCaaS) statistics show that the market is set to further expand at a compound annual growth rate (CAGR) of 19.1% from 2023 to 2030. As more customers adopt digital solutions to seek services from different industries, businesses accommodate the demand by embracing an omnichannel approach to customer service….
20 Social Media Marketing Statistics to Power Your Strategy
Social media marketing can be a tricky area to navigate—I know, I’ve been there. Many small businesses I’ve encountered are often in a rush to get on social media, viewing it as the young, hip, and dynamic platform to show off their businesses to the world. However, they are confronted by a laundry list of…
16 Critical Contact Center Market Trends
Contact centers manage customer interactions across multiple platforms, including phone, messaging, email, chat, and social media. As the technology rapidly evolves, we anticipate that artificial intelligence (AI), automation, and self-service functionality will dominate contact center market trends. In this article, we’ve compiled the most dominant contact center news and developments so you can better understand…
45 Email Marketing Statistics, Trends & Insights
Today, marketers are seeing a whole new wave of email trends centered on artificial intelligence (AI), interactive elements, and even user-generated content (UGC). From knowing what types of emails to send to using AI in email marketing, these eye-opening email marketing statistics show you how to improve your marketing strategy to keep up with the…
11 Key IVR Statistics to Know
An interactive voice response (IVR) is an automated phone system that uses prerecorded messages and text-to-speech technology—engaging callers without a live agent. Cloud infrastructure has increased the adoption of this technology, and natural language processing (NLP) has expanded how callers interact with computers over the phone. We analyzed the latest IVR statistics to understand its…