Customer service directly impacts your bottom line. Clients who are satisfied with your products, services, and customer support become repeat customers, increasing overall sales. Therefore, providing reliable and high-quality customer service must be a part of your overall business strategy. In this article, we share 40 relevant customer service statistics revealing how exemplary customer support…
Statistics
10 Best Paid Social Advertising Platforms for Small Businesses
You’ve probably seen countless paid social media ads on your daily newsfeed scroll, from Facebook ad carousels to pre-roll ads on YouTube. They offer an effective, low-cost, and accessible way for small businesses to produce more leads and sales. Learn more about the best paid social media advertising platforms you can use to grow your…
15 Robocall Statistics & Trends to Be Aware of
Robocalls have produced billions of scam calls every year, affecting millions of U.S. phone users. They often result in numerous consumer complaints and massive financial losses. Amid the government’s continuous efforts to combat illegal robocalling, the volume of scam calls appears to increase every year. We analyzed the latest robocall statistics to demonstrate why it…
20 Team Collaboration Trends to Know
The global team collaboration software industry hit a value of about $11 billion in 2020. It’s set to increase further at a compound annual growth rate of 13.2% from 2023 to 2028, reaching a value of $23 billion by 2026. The changing work culture is the primary driver of growth, including the continued rise of…
15 CPaaS Market Trends to Know
Communications platform as a service (CPaaS) has delivered a stream of opportunities in cloud communications and digital customer engagement. Compared to traditional phone communication, CPaaS provides businesses with a more flexible solution for deploying multiple channels. In this article, we’ll look at the most recent CPaaS market trends and discover what makes it one of…
24 Diversity in the Workplace Statistics: Why DEI Matters
As the country becomes more diverse, so too should (and does) the workforce. As such, diversity, equity, and inclusion (DEI) initiatives are growing in importance and visibility for companies of all sizes. In fact, according to a 2023 survey for Incfile, nearly 55% of small businesses are making diversity a “key tenant” of their operations….
13 Employee Theft Statistics You Should Know in 2023
No matter how much time and money you spend strengthening your company culture and investing in your people, your business may still be affected by employee theft—of money, of confidential data, of time. Understanding this issue is key to combating or even preventing it. Read through the employee theft statistics and trends below and learn…
28 Important Accounting Statistics by Actual Experts
Accounting is a $133 billion industry in the United States. In addition to providing great career opportunities, accounting firms provide small businesses with much-needed support, such as financial audits and tax compliance services. They also stepped up in a major way during the COVID-19 pandemic, with almost 80% of firms providing COVID-19-related consulting services. To…