The best voice-over-internet-protocol (VoIP) training offers a selection of courses and certifications to expand users’ knowledge of cloud phone systems and networking. Pricing for these courses ranges from $119 to $4,000 and typically includes multiple exam retakes, training bundles, study guides, and a completion certificate. Voice-over-IP training can be delivered on-site, virtually, or on-demand, depending on the provider.
- Teracom Training: Best for telecommunications training
- Cisco U.: Best for collaboration certification courses
- CompTIA Cloud+: Best for VoIP admins
- The SIP School: Best for VoIP networking principles
- Global Knowledge: Best for foundational VoIP courses
- Tonex Training: Best for vendor-neutral VoIP training
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Best VoIP Training Certifications & Courses Compared
VoIP Training Certification | Starting Price | Key Features | Our Rating |
|---|---|---|---|
 | $119 |
| 4.90 out of 5 |
 | $1,800 |
| 4.87 out of 5 |
 | $369 |
| 4.56 out of 5 |
 | $149 |
| 4.47 out of 5 |
 | $2,595 |
| 3.36 out of 5 |
 | $1,699 |
| 2.86 out of 5 |
Teracom Training: Best for Telecom Training
What We Liked
- Allows unlimited course and exam repeats
- Offers a free introductory lesson on VoIP
- Provides buying choices for solo use and group bundles
Where It Falls Behind
- Requires regular updates on training materials
- Has a clunky, outdated interface
- Offers continuing professional education (CPE) credits that may not be accepted by a state association
Teracom Training Pricing All products come with a 30-day 100% money-back guarantee and volume discounts from 20% to 40% for over 5 seats
- Individual Courses: Starts at $119
- Certification Package (courses + certification exam): Starts at $359 per seat
- CTNS: Certified Telecommunications Network Specialist
- CTSME: Certified Telecommunications Subject Matter Expert
- CTA: Certified Telecommunications Analyst
- CWA: Certified Wireless Analyst
- CVA: Certified VoIP Analyst
- CIPTS: Certified IP Telecom Network Specialist
- Certification Package Bundles: Starts at $599
- Certification Exams (without courses): Starts at $795
Teracom is our best voice-over-IP training course for nonengineering professionals seeking telecommunications certification. It offers certification packages from the Telecommunications Certification Organization (TCO), a globally recognized provider of vendor-independent telecommunications certifications in VoIP, IP, networking, and wireless technologies.
CVA is one of the five TCO certifications covering six online courses, including fundamentals of VoIP, implementation choices, call setup, and voice packetization. Each course offers multiple buying options, including an individual course, a certification package, or a combo discount special. This allows you to choose the right course inclusions based on your training requirements and budget.
If you already have a working knowledge of telecoms, look for more advanced programs that match your current skill level. For those seeking top-level certification in VoIP engineering, we recommend Cisco U., which offers specialized courses on deploying networking technologies.
- Telecom reference books: TCO reference books cover VoIP, telecommunications, and mobile communications. Purchase them in e-book, paperback, or hardcover formats.
- Public courses: Access virtual or in-person courses and interact with expert instructors. Upon purchasing the course, students will receive a course book and a certification after completion.
- Private courses: Get a customized training course for your team to get them up to a common speed and knowledge level. Participants will receive a comprehensive overview and update on telecom technologies.
TCO offers a study guide for the CTNS certification. (Source: Teracom Training)
Cisco U.: Best Collaboration Certification Course
What We Liked
- Offers free, on-demand educational content
- Provides continuing education credits
- Keeps certification valid for three years
Where It Falls Behind
- Focuses mainly on the use of Cisco products
- Requires knowledge of the Cisco system to use the course
- Shows invalid links when clicking on some VoIP courses on its website
Cisco U. Pricing
- Cisco U. Free: Free for podcasts, webinars, tutorials, and technical skills assessments
- Cisco U. Essentials: $1,800 for IT domain fundamentals and associate-level certification
- Cisco U. All Access: $6,000 for multivendor technology training and professional-level certification
As an industry leader in professional IT training, Cisco U. is our top VoIP course for support technicians preparing for professional-level roles in implementing collaboration solutions. These courses provide the knowledge and skills to deploy collaboration technologies, manage media resources, and maintain unified communications (UC) solutions.
Cisco’s VoIP training certification courses include introductions to the SIP protocol and how calls are connected. This is particularly useful if you want to learn how to set up a VoIP system. It also covers the dial plan elements for routing calls and how to implement VoIP features, such as shared lines, call park, and shared groups.
Unfortunately, the vendor-specific nature of Cisco U. courses can be limiting for learners seeking standalone courses that are universally applicable across different platforms. Consider Tonex Training, which offers flexible courses that enable participants to learn core VoIP concepts and apply them to various cloud platforms.
- Learning Labs: These are virtual lab exercises tailored based on a Cisco certification. Users are given an allotted time credit to access a set of exercises. Through hands-on labs, users can practice what they’ve learned and apply these learnings to Cisco devices.
- Practice exams: Cisco offers review tools to prepare users for certification exams and help them gauge their skills and knowledge. Assessment tests are available for different skill levels.
- Cisco Networking Academy: Take self-paced or instructor-led courses from various global IT academies. Users can earn digital badges and prepare for cybersecurity, Python, and networking certifications.
Cisco U. Learning Paths offers a preassessment test for CCNA certification. (Source: Cisco U.)
CompTIA Cloud+: Best for VoIP Admins
What We Liked
- Includes performance-based questions
- Has certifications recognized by tech companies like Microsoft and HP
- Covers cloud technologies across different vendors
Where It Falls Behind
- Is not ideal for new IT professionals as it requires a 5-year experience
- Addresses the entire cloud environment, instead of focusing solely on VoIP
- Requires regular recertification
CompTIA Cloud+ Pricing Prices for CompTIA VoIP training and exams vary based on the candidate's location.
- Voucher: $369 for Cloud+ exam voucher
- Basic Bundle: $475 for exam voucher, retake, and e-book
- Exam Prep Bundle: $591 for exam voucher, retake, e-book, and CertMaster Practice
- eLearning Bundle: $1,059 for exam voucher, retake, CompTIA CertMaster Learn, and Labs for Cloud+
- Complete Bundle: $1,165 for exam voucher, retake, CompTIA CertMaster Learn, CertMaster Practice, and Labs for Cloud+
CompTIA Cloud+ is our best pick for cloud system admins seeking to validate their skills in implementing, maintaining, and securing their company’s VoIP infrastructure. Taking this exam confirms that the candidate demonstrates their ability to manage VoIP operations and troubleshoot issues in cloud management.
IT professionals can take the CertMaster Learn program, an exam preparation that reinforces the candidate’s skills and addresses the knowledge gaps they need to improve. You can purchase standalone products, such as training, e-book study guides, certification vouchers, or a packaged bundle for better value.
The CompTIA Cloud+ exam is dedicated to cloud professionals with five years of IT experience, making it less ideal for entry-level candidates wanting to learn the basics of VoIP networks. If you’re looking for beginner-level VoIP system training, consider starting with The SIP School.
- Continuing education: Stay ahead of the pack and renew your certification within three years. There are multiple renewal options, such as passing the latest release of your exam, publishing, or working experience.
- Partnerships: Whether you’re a professional, group, or business, joining the CompTIA community offers varied access to tech-focused forums, industry research, and cybersecurity threat information.
- Certification vouchers: Exam vouchers must be purchased to take a CompTIA exam. Buy optional vouchers as part of the CompTIA CertMaster training and save up to 49%. Some bundles include a free exam retake.
The CompTIA training combines knowledge assessment and e-learning. (Source: CompTIA)
The SIP School: Best for VoIP Networking Principles
What We Liked
- Offers a strong foundation on VoIP protocols
- Has a training demonstration for each course
- Provides a course-like format
Where It Falls Behind
- Requires updates for training materials
- Lacks live training sessions
- Doesn’t heavily specialize in large-scale VoIP applications
The SIP School Pricing
Training and Certification Tests
- SIP & Cloud – Advanced Sales training + SSSP SIP School Sales Professional certification: $149
- SSCA SIP School Certified Associate ‘Elite’ SIP training: $375
- Networking 4 VVoIP Voice and video over Internet Protocol + access to the SSVVP SIP School VVoIP Professional Certification Test: $384
- SSCA ‘Elite’ SIP training + online access to the SSCA ‘Elite’ Certification Test: $451.25
- SSCA ‘Elite’ SIP training + test and Networking 4 VVoIP + SSVVP™ Test: $773.10
Certification Tests only
- SSVVP Certification: $75
- SSCA ‘Elite’ Certification: $100
The SIP School is one of the popular VoIP training courses that tackles the components of data networking and how devices connect to them. This is ideal for beginners wanting to learn how internet protocols work and how voice data is carried across an IP network. The Networking for VVoIP program tackles the transmission control protocol (TCP) and IP functionality and how to secure a wireless network.
Anyone working with SIP will benefit from the SIP School Certified Associate (SSCA), a vendor-neutral SIP certification for networking professionals. Upon taking the course, the participant will take a series of SIP training modules followed by an online test to test their understanding and application of SIP.
On the downside, The SIP School doesn’t regularly update its course curriculum as major updates were released in 2020 and 2022. If you need the most up-to-date training content, consider Global Knowledge. It offers modern training tools like virtual labs, on-demand courses, and live online classrooms.
- Advanced sales training: This training is dedicated to anyone involved with the marketing and sales of unified communications and SIP trunking. This includes manufacturers, specialists, carriers, and service providers.
- STIR/SHAKEN training: STIR and SHAKEN are acronyms for secure telephone identity revisited and signature-based handling of asserted information using tokens, respectively. This module is included in the SSCA ‘Elite’ SIP training program to help learners understand the procedures to combat illegal robocalls.
- Payment options: The SIP School offers payment modes, including credit cards, online payments, and even cryptocurrencies. Options include VISA, Mastercard, American Express, PayPal, Dogecoin, Ethereum, and Bitcoin.
The free demo includes a preview of the SIP training course. (Source: The SIP School)
Global Knowledge: Best for Foundational VoIP Courses
What We Liked
- Supports private group training
- Offers modern and user-friendly materials
- Provides face-to-face classroom training and virtual learning format
Where It Falls Behind
- Charges pricier training fees
- Has limited scheduling options for instructor-led courses
- Requires users to complete a prerequisite course before taking VoIP foundations
Global Knowledge Pricing
- Voice Over IP Foundations: $2,595
- SIP Essentials: $2,595
- TCP/IP Networking: $3,495
- Troubleshooting TCP/IP Networks With Wireshark: $3,895
- Cisco SIP, Cubes, Gateways V1.0: $3,795
- Implementing Cisco Advanced Call Control and Mobility Services V1.0: $4,195
Global Knowledge is the best voice-over-IP training for beginners who want to learn the core concepts of VoIP and gain an understanding of the SIP architecture. The Voice Over IP Foundations is a four-day training course in two formats: virtual classroom and private group training. The course covers the SIP trunking process, the seven VoIP phases, and voice compression.
A Cisco certification is available for network technicians who want to familiarize themselves with using Cisco’s UC manager. Participants take lessons and hands-on exercises on configuring advanced call control and mobility features, such as globalized call routing, dial plan replication, and extension mobility.
Training fees for VoIP courses start at $2,595, which is expensive for any individual user on a strict budget. If you’re seeking low-cost VoIP training online, try Teracom Training, which offers an individual CVA course for only $119.
- Class recordings: Course topics are indexed and searchable for 90 days. This allows you to revisit or catch up on topics you missed.
- Virtual classroom sessions: Subject matter experts host live, virtual training sessions through an interactive learning platform. Get live access to hands-on activities and production-quality technical labs.
- On-demand training: Develop the knowledge and skills you need at your own time and pace. Start, stop, and rewind the lessons based on your availability.
Course delivery formats include online and in-person options. (Source: Skillsoft Global Knowledge)
Tonex Training: Best for Vendor-neutral VoIP Training
What We Liked
- Provides comprehensive telecom training
- Offers detailed VoIP training topics
- Has a large library of IT-related courses
Where It Falls Behind
- Requires users to fill out a form to request training information
- Has an unresponsive customer support
- Lacks details on training setup
Tonex Training offers vendor-neutral VoIP courses that enable users to gain knowledge and skills they can apply to any job or platform related to cloud communications. VoIP training classes are flexible and can be tailored to suit your learning needs. Browse its catalog of VoIP seminars and hands-on labs with exercises that accommodate different skill types and levels.
The training course covers core concepts, protocols, security, and potential network issues surrounding VoIP phone systems. Like Teracom, Tonex covers various topics for IT professionals who want to learn the fundamentals and the latest trends in the telecommunications industry.
Unlike most competitors, Tonex Training doesn’t provide complete course details, including training resources and learning format. Even if you request information, its customer support is unresponsive. If you need more than just a checklist of training topics when looking for VoIP courses, check out Teracom Training. Its website provides everything you need to know before signing up for any telecom course, including the cost, bundles, and resources.
- Course certifications: Access dozens of certification courses in a range of categories, including AI, cybersecurity, and wireless training. Tonex works with industry organizations to ensure courses are updated and provide practical knowledge.
- Generative AI training: As more VoIP providers embrace machine learning, Tonex offers two-day generative AI training for beginners and intermediate learners. Training topics include deep learning, generative models, and machine learning.
- Advanced SIP training: This feature talks about the technical details of SIP and how to implement and maintain it in your application. Topics include advanced call flows, SIP methods, and user agents.
Tonex covers a wide variety of telecommunication courses. (Source: Tonex Training)
How We Evaluated the Best VoIP Training Certifications & Courses
We evaluated several training courses for VoIP to identify the best options for small businesses and independent professionals. Our evaluation included examining essential criteria, such as pricing, general and niche features, and ease of use. From there, we chose the six best voice-over-IP courses and certifications offering the best value for money, package inclusions, and course outline.
20% of Overall Score
Options for knowledge development should be accessible to all, including solopreneurs, small teams, and IT freelancers. Pricing and value for money were our top considerations, and we gave higher points if there were critical inclusions, such as a free demo, bundle packages, and group discounts. We favored training courses with a starting price of less than $500.
30% of Overall Score
We examined each course to determine if it offers critical features like multiple test retakes and learning materials, such as e-books and printed books. We also assessed the course content and checked if it offers comprehensive and up-to-date information on all aspects of VoIP. Certificates are usually valid for at least one year, so institutions and certificates with two to three years of validity earn more points.
20% of Overall Score
Advanced features for VoIP certifications include private group and on-demand training. Continuing education credits and webinar access are essential to professional success, so having these features earned the providers higher points.
15% of Overall Score
We checked whether the provider offers support channels via phone calls and request forms. We gave points to training programs that included a free tutorial for course registration and training setup. We also favored providers with comprehensive knowledge bases and a community forum.
15% of Overall Score
The score for expert use is based on our assessment of certification popularity, demand, and delivery or approach. We considered industry reviews and customer feedback to determine the overall value for the price of each training or course.
Frequently Asked Questions (FAQs)
Yes, voice-over-IP can be a valuable communication tool for small businesses and professionals seeking to reap the benefits of a cloud phone solution. Unlike traditional landline systems, VoIP offers greater cost savings and flexibility by using digital transmission instead of dedicated lines. It includes a range of communication features, allowing you to streamline interactions and make calls from anywhere.
To start using voice-over-IP, you’ll need high-speed internet and a reliable VoIP service provider. The type of equipment will vary based on your preferred device and communication method, whether it’s an IP phone, a web-based app, a laptop, a smartphone, or a computer.
Yes, a report from RingCentral[1] showed that 30.7% of companies are using cloud-based phone systems. With the rise of hybrid and remote work, this adoption is expected to grow significantly over the next few years.
Bottom Line
Having VoIP expertise is essential to any professional or organization that uses networking and cloud-based communications. Courses and certifications from recognized institutions ensure you are up-to-date on the latest trends and maintain a competitive edge.
Teracom Training is our top pick for best voice-over-IP training because it delivers comprehensive topics on telecommunications, a core knowledge needed in VoIP services. Training courses enable learners to choose their desired package based on their budget and learning needs. Check out Teracom Training to explore more learning paths and earn a certificate.
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