FitSmallBusiness
Sam Dadofalza

Sam Dadofalza

Staff Writer, Office Technology

Education & Credentials:

  • BA Communication Arts, Major in Writing, University of the Philippines Los Baños

Expertise:

  • Voice over internet protocol (VoIP)
  • Unified communications as a service (UCaaS)
  • Communications platform as a service (CPaaS)
  • Contact center systems

Highlights

  • Marketing professional for 8+ years

Experience:

Sam is an office tech writer at Fit Small Business, covering various topics including virtual phone systems, contact center platforms, and unified communications tools.

Posts Written by Sam
Call center agents attending calls.

March 13, 2024

Top 17 Call Center Best Practices

Call center employee in a focused pose.

March 8, 2024

10 Best Practices for Call Center Quality Assurance

A diverse business team examining sales graphs and charts on a digital screen. They engage in discussion, with a young project manager seen making a suggestion or highlighting a potential mistake during the meeting.

March 5, 2024

15 Project Management Trends to Know in 2024

Trello review.

March 4, 2024

Trello Review: Features, Pricing & Alternatives

1 2 3 4 5 6 … 22

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Education & Credentials

  • BA Communication Arts, Major in Writing, University of the Philippines Los Baños