Sam Dadofalza

The best communication platform as a service (CPaaS) providers offer a robust a la carte menu of application programming interfaces (APIs), making adding communication capabilities to business apps accessible. The APIs typically include voice, short messaging service (SMS) and multimedia messaging service (MMS), video, and authentication. However, the best CPaaS providers have other advanced communication…

The best GoTo Connect alternatives offer international numbers, a wide range of third-party integrations, and robust collaboration tools, like large video meeting participant capacity. Moreover, businesses seek more affordable voice-over-internet-protocol (VoIP) platforms, as GoTo Connect’s entry-level plan costs $32 per user, which is in the higher range of the typical VoIP monthly fees. Most of…

The rise of remote and hybrid work has put a spotlight on the quality of collaboration across different teams. Team collaboration statistics show that instant messaging and video conferencing have become mainstream tools in business communications. While these platforms allowed users to remotely share ideas and build rapport with one another, teams have encountered challenges…

The voice-over-internet-protocol (VoIP) industry has seen robust growth as technological advancements rise and more businesses rely on internet-based phone calls to maintain stakeholder communications. The top VoIP news shows that the market is growing in size and value and that leading providers constantly add new capabilities to enhance platforms. As you explore different solutions, it’s…

Call routing is a call management feature that directs inbound calls to the right service representatives based on preconfigured rules. It boosts team productivity, spreading the workload among agents. This feature reduces operational costs, as businesses don’t need to rely on receptionists manually distributing incoming calls. Although call routing offers many benefits, companies must follow…

Automatic call distribution (ACD) is a call routing method that distributes inbound calls to agents based on a specific set of instructions. This feature is common among cloud-based phone systems, allowing businesses to facilitate faster, more accurate customer service as inquiries and concerns are assigned to qualified agents. To understand exactly what is automatic call…

Zoho Projects is an excellent project management tool offering various project views, resource utilization tools, and issue-tracking features. However, it falls short in many aspects—from limited file storage and third-party integrations to the lack of an uptime guarantee. It also doesn’t have useful collaboration tools that facilitate smooth real-time communications among team members. Because of…

RingCentral is a popular voice-over-internet-protocol (VoIP) system with over 300 prebuilt third-party integrations. By connecting software solutions, users can perform various tasks, including sending text messages, accessing customer profiles, and launching virtual meetings, in one single platform without the need to switch between apps. In this article, we’ll tackle the top RingCentral integrations for small…

Project management (PM) is the process of planning and managing a project to accomplish predetermined objectives. Projects vary, from mounting a launch event to developing new software solutions to anything else teams and businesses want to accomplish. In a nutshell, managing a project involves setting goals, identifying tasks, overseeing the progress, and guiding the team….

Bring your own device, or BYOD, refers to a type of company policy that allows employees to use their own personal devices (e.g., laptops and smartphones) to work on business-related tasks, instead of company-issued equipment. In a survey cited in the 2022 Global Mobile Threat report, 66% of companies had an active BYOD program in…

The latest contact center as a service (CCaaS) statistics show that the market is set to further expand at a compound annual growth rate (CAGR) of 19.1% from 2023 to 2030. As more customers adopt digital solutions to seek services from different industries, businesses accommodate the demand by embracing an omnichannel approach to customer service….

A project timeline is a visual guide of the tasks and activities involved in a project—arranged in chronological order, from start to finish. The process of how to create a project timeline starts with drafting a project brief and defining the project scope. Next, identify the project milestones, list the individual tasks, and estimate the…