Sam Dadofalza

Communication platform as a service (CPaaS) is a cloud-based solution enabling businesses to directly embed communication features on existing business applications, thus extending the platform’s functionality. These communication capabilities include voice, messaging, email, fax, and video, depending on the provider. In this article, we’ll explore what is CPaaS for, how to choose a software solution,…

Zoom is one of the most popular unified communications platforms worldwide, with 300 million daily meeting participants recorded in 2020. The pandemic played a huge role in the increased adoption over the last years, as it compelled businesses to shift to remote and hybrid work. With Zoom’s simple interface, robust integrations, affordable subscription plans, and…

The history of unified communications (UC) begins in the 1870s, with the invention of the telephone, the most basic communication device, which provided the backbone of voice technology. In the 1960s, the private branch exchange (PBX) was introduced, laying the foundations for efficient call routing. Over the next three decades, PBX systems gained popularity, equipped…

A well-designed interactive voice response (IVR) system creates a better customer experience, directing calls efficiently to the right departments and agents. To optimize the caller’s journey, follow these IVR design best practices: map out the call routing plan based on common customer needs and keep menu options straightforward. You can also give callers the option…

Call abandonment rate is the percentage of incoming calls terminated before a customer speaks to a live customer service representative. A high abandonment rate indicates that callers may be waiting too long in the call queue, experiencing connection problems, or not getting the information they need from the interactive voice response (IVR) system. In this…

Businesses look for Slack alternatives, as the platform falls short on affordability, reliability, and security. Its entry-level plan costs $8.75, slightly higher than most messaging apps. Its uptime guarantee is only 99.99% and is not available at the base-level package. Slack doesn’t have end-to-end encryption, posing security risks for companies. The free plan restricts huddles…

Although Webex is a reliable unified communications solution known for its video conferencing tool, meeting attendees must download the app to join sessions. This is a huge inconvenience, especially when hosting external contacts not using the platform. Webex’s free plan only has a 40-minute meeting duration, and its unlimited cloud storage is locked behind the…

The best calendar app lets users create meetings and appointments with only a few clicks or taps on their computers or smartphones. It offers multiple calendar views and allows syncing of external calendars, like holiday schedules, making event scheduling easier. Moreover, it benefits remote teams with members worldwide, as it features working hours and time…

Microsoft Teams is a popular collaboration platform, but some of its disadvantages make it less ideal for small businesses. Issues include a limited number of channels, an overwhelming interface, and unavailable monthly billing options. Moreover, companies that don’t use Microsoft Office apps won’t be able to take advantage of its collaborative content creation tools. Thus,…

The best webinar software platforms are flexible in accommodating different types of virtual discussions: product demos, customer onboarding, corporate town halls, learning and development sessions, and sales training. They offer browser, desktop, and mobile access, and robust tools for audience engagement, such as chat, polls, and question and answer (Q&A). Moreover, they allow businesses to…

In our Google Workspace vs Zoom One comparison, Zoom One stands out as the better option for streamlining unified communications and boosting productivity thanks to its robust instant messaging, video conferencing, and business phone capabilities. On the other hand, Google Workspace is superior to Zoom One in terms of organizing business emails and integrating with…

The best team chat apps feature unlimited channels and message history, provide ample file storage, and enable efficient task management. They have additional collaboration tools, such as audio and video conferencing, and seamlessly connect with several third-party business platforms. Most providers offer forever-free plans, making the software highly accessible to solopreneurs and small businesses. After…