Silvana Peters

Unified communication as a service (UCaaS) centralizes business communications in one ready-made platform. A provider offering UCaaS integrates voice and video calling, email, chat, and messaging. On the other hand, the communications platform as a service (CPaaS) is designed to be added to existing business applications, making custom integrations quick and easy. Read our detailed…

Filtering calls gives users control over who can reach your business. The technology enables users to accept, decline, route, and block specific numbers, preventing spam and forwarding calls based on preferences. This guide answers what is call filtering and what it means to filter calls to help you optimize its use to improve productivity, lower…

MightyCall is a virtual phone system offering affordable voice-over-internet-protocol (VoIP) features like voicemail, auto-attendants, and conference calling. However, it lacks essential capabilities like customer relationship management (CRM) integration, e-faxing, and international toll-free numbers. Top MightyCall alternatives provide robust collaboration solutions, flexible pricing and discounts, and powerful video conferencing. Based on our research of dozens of…

Ooma and Google Voice offer unlimited domestic calling and texting, but only Google Voice has a free version. When comparing Ooma vs Google Voice, Google Voice has a free local number and offers extensive productivity features through other Google Workspace apps. It’s great for small teams looking for a simple virtual phone system. Ooma is…

Session Initiation Protocol (SIP) trunking is a communication protocol for sending and receiving communications over the internet through private branch exchange (PBX) equipment. The most common applications for SIP are voice and video calls and instant messaging over internet protocol (IP) networks. This technology enables your on-premise phone system to benefit from unified communications (UC)…

Zoom and Amazon Chime are unified communications (UC) solutions offering audio and video conferencing features. Zoom won this head-to-head battle because of its robust free plan, excellent conferencing capabilities, and collaboration features. Meanwhile, Amazon Chime is ideal for businesses looking for a platform offering extensive security features and a simple conferencing interface with chat and…

Our Microsoft Teams vs Zoom comparison found that both platforms offer free-forever plans, integrations, and high-definition (HD) video conferencing. However, Microsoft Teams beats Zoom because, more than virtual conferencing, it provides large meeting and webinar capabilities and team collaboration features like team chat and Microsoft app integrations. Zoom, on the other hand, is excellent for…

RingCentral and Aircall are both voice-over-internet-protocol (VoIP) business phone systems offering unlimited calling and texting in the U.S. and Canada. In this RingCentral vs Aircall comparison, RingCentral beats Aircall with its comprehensive communications features, such as extensive integrations, virtual conferencing, team messaging, and lower pricing. However, Aircall notably offers robust customer service and sales features,…

RingCentral is a business phone system that offers extensive app integrations and advanced video conferencing functionalities. On the other hand, 8×8 shines by providing video conference capacity for more than 200 people and a high volume of international calls. We compared RingCentral vs 8×8—both unified communications (UC) platforms—to determine which option fits your business needs….

The top voice-over-internet-protocol (VoIP) conference phones offer crisp audio and background noise suppression, allowing users to communicate clearly in virtual meetings. When choosing a conference phone, critical elements to look for include their call management capabilities, display screen size, speaker and microphone clarity, and price. We compared dozens of wireless VoIP conference phones and identified…