Silvana Peters

When comparing voice-over-internet-protocol (VoIP) to virtual phone systems, VoIP enables businesses to collaborate via internet phone, chat, or video through unified communications (UC) capabilities. In contrast, virtual phone systems let users route calls via the internet. Both systems use the internet, are cheaper than traditional landline services, and offer greater flexibility. Read our VoIP vs…

A conference bridge is a dedicated phone line that allows a group of people to communicate over a single platform. This technology is a form of remote meeting and is commonly used to dial in to a virtual meeting room from different locations, maximizing overall productivity and team collaboration. Keep reading below to learn more…

Our Grasshopper vs RingCentral comparison found both platforms offer basic call and text solutions, 24/7 customer support, and base plans priced at about $30 monthly. However, Grasshopper won over RingCentral because it provides flat-rate monthly pricing and straightforward phone features like business texting and call transfers, which small businesses prefer. RingCentral’s strengths are built-in virtual…

Voice-over-internet-protocol (VoIP) allows you to make and receive phone calls over the internet. It improves communications by lowering expenses and integrating advanced telephony features like virtual fax and call transcriptions. Landlines are traditional phone systems that use physical wires and cables to transmit communications. They work best for companies that only need basic calling features…

GoTo Meeting is a leading online meeting software with high-definition video and robust security features. While it offers screen sharing, unlimited meeting duration, and breakout rooms, GoTo is set to discontinue support for the product. For those interested to learn more about which GoTo Meeting alternative has high-quality audio and affordable plans, we outline the…

Dialpad and RingCentral are cloud-based phone systems offering unlimited domestic calling, messaging, and video conferencing capabilities. Both have annual billing and 14-day free trials, but RingCentral wins with robust call management, third-party integrations, and a more powerful video conferencing solution. It’s excellent for growing teams needing essential and advanced phone solutions. Dialpad is a budget-friendly…

Ooma and RingCentral are cloud-based business phone solutions providing virtual phone numbers, unlimited voice calling, and hardware purchases. RingCentral stands out in our Ooma vs RingCentral comparison because it’s an advanced all-in-one solution for phone, video, instant messaging, and collaboration. On the other hand, Ooma is a solid choice for a reliable phone system with…

Webex is a collaborative cloud-based workspace that combines messaging, calling, video conferencing, and webinars. Based on our Webex review, it offers robust features on its free version, including local recording storage and meetings with up to 100 people. It is best for small businesses looking for a unified communication platform with advanced security and artificial…

A voice-over-internet-protocol (VoIP) gateway is a bridging device that converts call traffic into data packets that can be transmitted over the internet. Public switched telephone network (PSTN) systems are analog and send voice signals along copper wiring, while VoIP systems are digital. Analog and digital gateways are excellent options for businesses switching to business VoIP…

Call transfers are a telecommunication feature that routes incoming or active calls to other numbers or voicemail. If you’re wondering how to transfer a call, it’s as easy as pressing the transfer key and identifying your intended call recipient. This article breaks down the simple steps of call transferring and explores the four transfer techniques:…

Interactive voice response (IVR) is a voice-over-internet-protocol (VoIP) technology that helps callers access information or technical experts to resolve concerns. It’s best for businesses and contact centers that experience high call volumes and are looking to reduce wait time while improving quality service. In this article, we answer, “what is IVR?” and explore how it…

The best call tracking software offer features that complement call and text attribution, such as caller information capture, call recording, call management, and real-time analytics—optimizing sales and marketing efforts. Niche call tracking capabilities include security certifications, interactive voice response (IVR), and extensive integrations. After evaluating dozens of providers, here are the seven best call tracking…