The best interactive voice response (IVR) system features an easy-to-navigate call flow editor, enabling users to drag and drop different menu elements. Its advanced voice recognition capability lets customers choose among options and be directed to the right departments without much effort. IVR systems enable self-service—answering frequently asked questions, offering customer request updates, and facilitating…
Buyer's Guide
6 Best Hosted PBX Providers
The best hosted private branch exchange (PBX) providers offer the scalability, flexibility, and cost-saving benefits of a cloud-based phone system. They deliver a wealth of features like advanced call management, visual voicemail, call analytics, and video conferencing. These modern capabilities give you an enhanced calling experience and the ability to operate remotely. Monthly per-user plans…
6 Best Workers’ Compensation Companies
Workers’ compensation is essential and, in most states, required for any business with employees. We understand that when considering workers’ comp, small business owners want preventative services to reduce risk, smooth premium audits, and a strategy to help any injured employee return to work. So, using our proprietary rubric focusing on customer service, convenience, offered…
11 Best Google Ads Agencies for Small Business
Google Ads are generally an important part of any digital marketing strategy. However, managing them can be overwhelming—it takes expertise, creativity, research, and constant monitoring. That’s why many small businesses opt for a Google Ads agency to manage their campaigns instead. Overall Top Choice for Google Ads Agency: Cheapest a la Carte Option for Google…
8 Best Real Estate Lead Generation Websites
The best real estate lead generation websites enable agents to generate and attract qualified home buyer and seller leads—essential for growing a successful real estate business. Many of these websites offer additional tools for lead management, lead nurturing, and advertising. We examined several platforms to find the best eight based on lead quality, pricing, marketing…
Best Cash Registers for Small Businesses
There are two main types of cash registers: electronic cash registers (ECRs) and point-of-sale (POS) systems. ECRs provide the most basic functions—tallying sales, completing customer payments, printing receipts, and storing cash. However, as the global market for traditional cash registers declines and many major ECR providers have stopped manufacturing cash registers, most businesses get their…
6 Best Project Management Software for Nonprofits
The best project management for nonprofits help deliver a range of tasks, whether it be recruiting volunteers, planning charity events, or setting the budget for fundraisers. Monitor volunteer hours with time tracking, customize the structure of fundraising events with templates, and automate manual tasks like donor follow-ups. Most providers offer a free version for low-use…
10 Best HubSpot Competitors & Alternatives
HubSpot is a popular customer relationship management (CRM) system that offers small businesses a user-friendly interface and a robust free plan. It is also known for its marketing features that include email campaign tools, a web form creator, and social media integrations. However, its paid plans are expensive for small businesses wanting to scale up….