RingCentral is a full voice-over-internet-provider (VoIP) telephone service for businesses. Beyond the capability to make and receive telephone calls, RingCentral offers features like business SMS texting, internet faxing, and a robust auto-attendant. This last benefit can also be configured for an even more customized caller experience thanks to RingCentral’s partnership with Snap Recordings, a professional greeting service.
To use with RingCentral with Snap Recordings, follow the steps below:
1. Determine How You Intend to Use Recordings
RingCentral is one of the best business phone systems because it allows you to create personalized recordings in addition to advanced call management functionality and integrations. These custom greetings can be used to share information such as company information, provide answers to frequently asked questions, help callers reach the correct extension, or set after-hours greetings.
You can choose to make use of RingCentral’s generic standard greetings or customize the message at any time. This means you have the option to create a single custom message for your company and never touch it again or periodically update your greeting as your business changes. Subscribers to one of RingCentral’s higher-tiered plans also have the option of setting up custom interactive voice response (IVR) prompts.
You can learn more about RingCentral’s tiered pricing plans and additional benefits by visiting our RingCentral ultimate guide to compare features and prices side by side. If you’re not already a RingCentral user, the phone service will also let you try its first three service tiers for free during a 15-day trial. Use the form below to get started.
2. Create a Professional Recording Budget
While there is no cost to sign up with Snap Recordings, each of their service offerings comes at a cost. However, Snap Recordings does offer monthly access plans for those who intend to frequently add and change their messages. Snap Recordings standard services and their associated costs are as follows:
Welcome callers to your business and let them know they’ve called the right number with a professionally recorded greeting. Although welcome messages are certainly important, other common greeting options include:
- Personal voicemail
- Holiday and special hours notice
- Typical business hours
- Department voicemail
Price: Greetings cost $50 per 75 words (or about 30 seconds of recording time). An additional $50 is charged with every 75 words that are added to your greeting.
A voice prompt is exactly what it sounds like: prompting the user to perform some sort of action over the telephone. This might mean entering a digit or set of digits or speaking a direction into the phone. Voice prompts can also help callers to prepare any necessary documentation like account numbers or pin codes.
Price: Like recorded greetings, voice prompts cost $50 per 75 words with an additional $50 charged with every 75 words. However, you are limited to 10 voice prompts for every 75 words. Volume pricing and discounts are available for companies with bigger needs, but you must request a professional consultation for pricing.
Message on Hold
Engage callers on hold with recorded messages. These can encourage them to stay on the line while waiting for a representative, giving helpful information about your company like hours or address or interesting tidbits of information. One free background music track is included with all messages-on-hold recordings.
Price: Unlike the other services offered, Snap Recordings has available bulk packages that you can purchase on a monthly or annual basis. This is especially useful if you are looking for professional voice work for your entire automated attendant. Annual plans unlock instant access to all recordings, while monthly plans will only release messages on a schedule of your choosing.
3. Select Your Voice & Write Your Script
Over 100 voice actors are available through Snap Recordings, giving you plenty of options to pick from. Choose the actor who sounds the most pleasant to your ears and write out your script. Since Snap Recordings does not offer script writing services at this time, it is up to you to provide one. Visit Snap Recordings’ knowledge base for script writing tips.
Please note: Although Snap Recordings does not offer script writing services at this time, it does offer proofreading services. You will be charged $12 for every 75 words.
4. Allow Time for Delivery
Once the recording(s) have been completed, it takes about three to four business days for your order to be processed, completed, and delivered. This is the standard delivery time, but if you’re in a hurry and need your recordings done sooner rather than later, rush delivery costs $50 for the first 75 words and $25 per additional 75 words. Once you’ve received your audio recordings, you will be asked to review and approve your message.
5. Import Your Recordings Into RingCentral
After you’ve received and approved your message, it’s time to upload it into your RingCentral account. It’s worth noting that RingCentral is unique in that it lets users configure and upload a custom greeting; some competing VoIP services only let users choose from preselected greetings. Additionally, the ability to choose hold music and recordings during user hours and after-hours is a highly convenient feature not offered by all phone services.
To import your recording, you will need to do the following:
- In your Settings tab, navigate to the Greetings link. This will be on the left-hand side of the menu.
- Under My Rules, choose New (located next to whichever greeting you want to change).
- Choose Upload a File. Follow the steps to navigate to and select your desired audio file. Don’t forget to enter a name that you will remember for the greeting.
- Click the Submit button. This will upload your greeting.
Your upload will be listed in the row where the New option was located. Choose the Play button to listen to your recording. You can then enable or disable the greeting from your RingCentral Administrator portal as needed.
Frequently Asked Questions (FAQs)
Can I use snap recordings with other phone services?
Snap Recordings, which is our pick as the best professionally recorded voicemail service, provides recordings that can be used with business phone services. However, not all VoIP telephone services offer auto-attendants or give you the ability to upload your own custom greeting. Therefore, you should always verify that your service accepts custom recordings before signing up for a Snap Recordings account.
Are there other languages available with Snap Recordings?
Yes. Snap Recordings offers four different dialects as well as French and Spanish-speaking services. You can also choose from bilingual options.
- Latin Spanish—U.S. English
- European French—U.S. English
- French Canadian—Canadian English
- Latin Spanish—U.K. English
Will Snap Recordings translate my script?
At this time, no, Snap Recordings will not translate your script into another language. It is your responsibility to provide translations.
Which file formats does Snap Recordings use?
Your recording can be output in the following formats:
- AIFF (44.1kHz 16-bit)
- MP3 (128kbps)
- MP3 (320kbps)
- WAV (11kHz 16-bit)
- WAV (44.1kHz 16-bit)
- WAV CCITT ULaw (8kHz 8-bit)
- WAV PCM (8kHz 16-bit)
If you need a different format than these, Snap Recordings has an audio converter tool that is free to use.
RingCentral and Snap Recordings are both powerful services in their areas of expertise. While RingCentral offers an incredible VoIP system full of features and calling options, Snap Recordings enhances the caller’s experience with clearly recorded, professional greetings that direct them to their desired extension or department.
For a business phone system rich in features and positive customer reviews, RingCentral is the ideal choice for business owners of all sizes. You can also visit RingCentral’s website to learn how to take advantage of a free 15-day trial. If you’d like to learn more about pricing, features, and other customer reviews, visit our RingCentral reviews page.