Office Technology
Office Technology
Unified Communications & Collaboration: Key Features & Tips for Success
March 18, 2024. 7 MIN READ
Written By: Marianne Sison
Buyer's Guide
The Best VoIP for Small Businesses in 2026
June 11, 2026. 4 MIN READ
Written By: Faithe J. Day, Ph.D.
Buyer's Guide
7 Best Call Center Phone Systems
November 12, 2024. 2 MIN READ
Written By: Faithe J. Day, Ph.D.
Buyer's Guide
7 Best Video Conferencing Software
June 27, 2023. 11 MIN READ
Written By: Marianne Sison
Buyer's Guide
The 8 Best Business Email Providers for Small Businesses in 2026
April 17, 2026. 3 MIN READ
Written By: Faithe J. Day, Ph.D.
FREE RESOURCES
August 23, 2023
How to Calculate Call Abandonment Rate in 4 Steps (+ Calculator)
Free Calculator
Call abandonment rate is the percentage of incoming calls terminated before a customer speaks to a live customer service representative. A high abandonment rate indicates that callers may be waiting too long in the call queue, experiencing connection problems, or not getting the information they
April 3, 2023
How Much Are International Calls? What Small Businesses Need to Know
Free International Calculator
International calling costs vary based on the country you’re calling and the service provider you use. Voice-over-internet-protocol (VoIP) providers offer the cheapest per-minute international call rates, ranging from 1 cent to $1 per minute. They also have different international call plans for specific needs. In
February 20, 2024
3 Fax Cover Sheet Templates for Small Businesses (+ Free Download)
Free Templates
A fax cover sheet protects the attached documents and provides more details about their contents or purpose. Fax cover letters are used in personal and business settings where faxes are still commonly used. It often contains critical information about the communication, such as the date,
March 31, 2025
8 Phone Tree Templates for Various Business Scenarios (Free Download)
Free Templates
A phone tree is a structured menu that guides callers to the right person or department through a series of numbered options. It’s a key feature in automated phone systems, allowing businesses to handle incoming calls efficiently based on the caller’s needs.
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