TurboTenant is a free property management tool and one of our best tenant screening services for landlords earning a rating of 4.59 out of 5. We arrived at this score based on weighted factors essential to tenant screening, like ease of use, help and support, customer support, and features like rental listing management, finance tracker, and tenant portal. Our evaluation found that it is ideal for landlords seeking an all-in-one property management tool for a small number of properties.
Pros
- Powerful rental marketing and lead management tools
- Online rent payments and tracking
- Free tools, calculators, reports, and additional resources
Cons
- Free account only connects to one account
- Customer service is difficult to reach
Recommended For
- First-time investors looking for a user-friendly, all-in-one tool
- Landlords wanting to automate rent payments
- Independent investors wanting an efficient strategy of communicating with tenants
Not Recommended For
- Landlords who want 24/7 customer support
- Investors wanting comprehensive accounting tools
- Landlords seeking third-party integrations
- Free plan: $0
- Premium plan: $129 per year ($10.75 billed monthly)
If you’re asking, “Is TurboTenant legit?” here’s what people are saying. Users unanimously applaud its user-friendly interface, devoid of glitches. They also praise hassle-free payment automation and invoice tracking on the free plan. Its exceptional management features proved to enhance tenant communication and relationship-building. For instance, some reviewers said that using the messaging feature helped property managers keep all messages with tenants and prospective tenants in one place and communicate with them easily. The platform’s marketing tools consistently generate numerous high-converting leads for rental listings.
- Trustpilot: 3.7 out of 5 based on 217 reviews
- Capterra: 4.5 out of 5 based on 55 reviews
- Software Advice: 4.5 out of 5 based on 55 reviews
Although the majority of TurboTenant reviews reveal that customers were more than pleased with the software, a number of them noted it was consistently challenging to get in contact with customer service. TurboTenant does state that phone support is only offered to premium members, so you should consider this. If you’d prefer to use property management software with highly accessible and active customer support, check out Buildium.
We recommend TurboTenant because of its easy-to-use property management platform with an extremely affordable pricing structure. Some of our favorite features include rental listing syndication, lead management, rent collection, and expense tracking. Also, the availability of add-on tools and features allows you to continue using TurboTenant as your portfolio grows.
However, the free plan can only connect with one bank account. If you have multiple properties, you’ll need to create separate accounts or upgrade to the premium plan. Therefore, TurboTenant may not be ideal for investors with large portfolios. If this is a problem for you, we recommend TenantCloud. It’s a similar platform with easy-to-use tools but offers more package options for unlimited properties.
TurboTenant Alternatives
Before purchasing TurboTenant, it’s important to check out other options. Here are a few alternatives to consider:
Software |  |  |  |  |
|---|---|---|---|---|
Best For | Beginner investors wanting an affordable, easy-to-use solution that grows with their portfolio | Landlords seeking software that can handle a large number of properties | Landlords wanting an easy-to-use rental marketing and property management software | Investors wanting property management software with an app |
Key Features |
|
|
|
|
Pricing | Free or $7 per unit, per month (billed monthly) | Starts at $58 per month (billed monthly) | Starts at $12 per month (billed annually) | Starts at $19.95 per month (billed monthly) |
Learn More |
TurboTenant pricing consists of two plans: free and premium ($99 per year). Both plans offer advertising, lead management, rental applications, tenant screening, rent payments, expense tracking, messaging, maintenance requests, document management, and chat support. While landlords can opt for the free plan and pay a one-time TurboTenant fee for additional services such as lease agreements and the landlord forms pack, the premium plan is the only subscription option and does not offer a free trial. This limitation in pricing options has been a drawback for TurboTenant.
In addition, TurboTenant includes a free platform for renters to communicate with landlords and pay their monthly rent. However, renters must pay a fee to submit a rental application. It also provides other optional services for renters, like renters insurance and rent reporting.
Plans | Free | Premium |
|---|---|---|
Who Plan Is Best For | New investors looking for an easy-to-use management tool for their first property | Investors with multiple properties |
Annual Price Range ($/User/Month) | $0 | $129 per year or $10.75 per month |
Advertising | ✓ | ✓ |
Lead Management | ✓ | ✓ |
Applications & Screening | ✓ | ✓ |
Automated Reference Checks & Rent Payments | ✓ | ✓ |
Rent Reporting & Expense Tracking | ✓ | ✓ |
Maintenance Requests | ✓ | ✓ |
Messaging & Document Management | ✓ | ✓ |
Chat Support | ✓ | ✓ (faster response time) |
Phone Support | ✕ | ✓ |
Expedited Rent Payouts | ✕ | ✓ |
Connected Bank Accounts | One | Unlimited |
Add-ons
For users on the free plan, TurboTenant provides multiple add-on services, like state-specific lease agreements, lease addendums, e-signatures, and a landlord forms pack. These services are included in the premium plan. Pricing for a la carte services is as follows:
- State-specific leases: $59 per lease
- Lease addendums: $15 per addendum
- Landlord forms pack: $199
TurboTenant also provides an accounting tool as an add-on service for all users. It includes automated imports from your bank accounts and easy-to-use reporting tools. It starts at $7.50 for one property for the first two months.
Accounting dashboard for landlords (Source: TurboTenant)
TurboTenant’s core features include rental listing marketing, lead management, rental applications, tenant screening, customizable lease agreements, automated rent payments, expense tracking, and rental management. It also provides extensive resources and tools for landlords, like a free rent estimate report, a landlord glossary, and TheKey, a weekly newsletter for landlords.
The easy-to-use tools and resources provided by TurboTenant almost unanimously make it easy for landlords and tenants to use and increase efficiency. Continue reading more about how TurboTenant’s features can help you find good tenants and manage properties seamlessly.
Renter applicant profile (Source: TurboTenant)
TurboTenant features assist in tenant screening and property management. In our evaluation, it did lose a few points for lacking certain features, such as terrorist alerts.
Read the details about TurboTenant’s features by expanding the sections below:
- Upload photos and video tours
- Easy-to-create rental listing that automatically posts to multiple sources
- Rental listing page
- Includes a lead management platform with contact information
TurboTenant provides a rental listing platform that makes it easy to enter detailed information and upload photos and videos. It then automatically customizes your listing for individual platforms and shares your property with each one, including Realtor.com, Apartment List, Apartments.com, Craigslist, and Facebook Marketplace.
This allows you to create an appealing listing in under 10 minutes and ensure it can be found by all the potential renters in your area. In fact, TurboTenant customers get an average of 28 quality leads per listing. However, it lacks some features like income verification and terrorist alerts.
Lead management platform (Source: TurboTenant)
In addition, TurboTenant includes a lead management platform that provides contact information for potential tenants who have shown interest. You can see which platform each lead came from and invite them to apply for the property if they haven’t already. Combining these tools from TurboTenant makes it easy to market your properties without sacrificing unnecessary time and minimizing vacancies.
- Free for landlords and property owners
- Customizable rental application questions
- Securely request documents to verify applicants’ identity and income
- Check rental, credit, and criminal history
- Automatic prescreening
Manage rentals with TurboTenant.com by creating, sending, and accepting rental applications. There are automatically generated application questions that you can use, or add, remove, and create your own to aid in screening tenants. In addition, TurboTenant provides one of the industry’s most comprehensive tenant background checks. It includes the applicant’s credit score, lines of credit, debts, criminal record, and past evictions. Finally, performing this background check is free for landlords and only costs applicants $45.
Tenant screening report (Source: TurboTenant)
- $59 per lease on the free plan
- Unlimited lease agreements on the premium plan
- Created by legal professionals
- Customizable leases
Once you’ve found and approved new tenants for your property, TurboTenant makes it extremely easy to create a lease agreement. For landlords on the free plan, using the lease agreement tool is $59 per lease, but Premium members have unlimited access. TurboTenant lease agreements are customizable and created by lawyers and landlords so that you can comply with your state’s landlord-tenant laws.
Lease agreement tool (Source: TurboTenant)
Using TurboTenant’s lease platform is an easy and efficient way to customize your lease and get legal signatures from yourself and the tenants. However, it is always recommended to consult a real estate attorney in your state to confirm that your agreement complies with state laws and fully protects you from potential tenant problems.
- Free bank transfers
- Automated payments and receipts
- Payment schedule and history
- Automatic payment reminders
TurboTenant’s rent payment system is automated and intuitive, and clearly displays charges, past payments, and upcoming due dates. This frees landlords from the tedious process of accepting physical payments and creating and sending rent receipts.
Rent payment history (Source: TurboTenant)
- Expense tracking
- Send and receive messages
- Maintenance requests
- Document management
In addition to accepting payments, TurboTenant also provides a centralized dashboard for all communications with tenants. Tenants can easily request repairs or maintenance and include photos, and TurboTenant then keeps a record of all maintenance tasks completed on the property. In addition, these requests can be forwarded directly to your contractor or handyman to get the property fixed quickly and efficiently.
Maintenance history tracking (Source: TurboTenant)
- Receive real-time updates
- Communicate with renters
- Manage leads on the go
The TurboTenant mobile app simplifies rental management on the go. With the mobile app, you can access TurboTenant’s property management tools like advertising, online applications, tenant screening, rent payments, and in-app messaging. Receive real-time updates, communicate promptly with renters, and review online applications and screenings.
TurboTenant mobile app (Source: TurboTenant)
TurboTenant is easy to sign up for and use immediately, especially for new landlords or property managers. The platform interface allows you to toggle between each feature so you can stay organized easily. Furthermore, it has a mobile app available for easy access while on the go, and an automated system that helps streamline the overall tenant application process. However, the platform does not have third-party integrations available and offers limited support hours.
TurboTenant login interface (Source: TurboTenant)
The dashboard provides automatic notifications when tasks are completed by tenants, like rent payments and screenings, and when there is activity on your listings. In addition, all tenant documents, leases, and accounting information are stored in the system, so there is less physical paperwork to keep track of.
TurboTenant dashboard (Source: Dribbble)
How We Evaluated TurboTenant
We conducted a thorough TurboTenant review, comparing it to several tenant screening service providers. Our review of TurboTenant’s tenant screening features assessed both its general and advanced features, identifying its strengths and weaknesses. Additionally, we examined the overall user experience and drew insights from customer feedback to provide a comprehensive evaluation.
Below is a detailed breakdown of each criterion we analyzed to offer a better understanding:
25% of Overall Score
Based on various tenant screening features offered that help landlords and property managers evaluate prospects and obtain comprehensive and reliable credit, criminal, and eviction history reports.
20% of Overall Score
Pricing is based on the cost structure, a la carte options, and availability of online tenant screening services for landlords and tenants.
20% of Overall Score
This includes various property management features like listing syndication, rental advertising, rental property accounting, online payment collection, and maintenance requests.
10% of Overall Score
Evaluated based on platform usability. This was analyzed in terms of the expertise needed to set up an account, navigate the provider interface, run comprehensive tenant screenings, and view reports.
10% of Overall Score
Based on customer feedback for each platform, the functionalities that are most useful for property managers, and areas that need further improvement.
10% of Overall Score
Expertise in the field and firsthand experience with the providers allow us to evaluate the standout features, value for the money, and ease of use for rent payment service software.
5% of Overall Score
We looked into the convenience and attainability of customer service for technical support, onboarding, and training.
Bottom Line
After reading our TurboTenant review, you should be able to answer the question, “What is TurboTenant?” It is an efficient, well-organized property management tool that helps landlords easily and successfully market rental listings, choose strong tenants, and seamlessly manage their properties. It’s free to sign up, and the free plan offers a variety of tools and features that every landlord needs. However, if you own or manage more than one rental property, we recommend switching to TurboTenant’s affordable premium plan.
Frequently Asked Questions (FAQs)
Yes, TurboTenant’s pricing options include a free plan for landlords that comes with various features, including advertising, lead management, tenant screening, and application. Other features available in the free plan comprise rent reporting, expense tracking, maintenance requests, and messaging. However, the free plan limits the connection to only one bank account. Access to additional services, such as lease agreements and the landlord forms pack, also requires paying extra fees.
Yes, TurboTenant is a safe and secure site as it takes the safety of its landlords and tenants seriously and implements measures to protect them from potential rental scams. To ensure security in online marketing, rent payments, and rental applications, TurboTenant verifies their listings before marketing them online, employs machine learning to identify fraudulent listings, provides education on rental housing scams, and partners with industry leaders like Stripe and Plaid to keep payment information private.
