TenantCloud is a property management software that enables landlords to collect rent, store information, screen tenants, and manage communications. It’s one of our best online rent payment services, earning 4.95 out of 5. We arrived at this high score based on seven weighted criteria, including ease of use, pricing, customer reviews, and features, such as online listing, applicant screening, and maintenance requests. TenantCloud reviews and our analysis found that it is best for its mobile app and streamlining property financials.
- Starter: $12 per month (if billed annually)
- Growth: $40 per month (if billed annually)
- Business: Custom pricing
TenantCloud reviews reveal that landlords enjoy the simple and intuitive software interface that makes managing and organizing properties more efficient. Other customers like its cloud-based services, particularly custom leases, e-signature, online applications, and background checks.
Another landlord appreciated the helpful videos and articles in the Help Center that she could send to tenants to help with their onboarding. To summarize his TenantCloud experience, a user described it as a “reasonably priced, one-stop shop” for landlords and property managers.
- GetApp: 4.3 out of 5 stars based on 337 TenantCloud reviews
- G2.com: 4.2 out of 5 stars based on 127 TenantCloud reviews
- Trustpilot: 3.9 out of 5 stars based on 54 TenantCloud reviews
However, some users complained about its customer service and tech support, saying it is pretty terrible. Some customers also experienced automated clearing house (ACH) delays and issues with the accounting feature. If you want to check other rental management software with equally comprehensive functionalities, we recommend Buildium and RentRedi.
There is a plethora of reasons why we recommend TenantCloud. For one, it has a free trial for 45 days that gives landlords and property managers access to basic property management features, such as unlimited properties, free listing, tenant screening, rent collection, and maintenance tracking. This all-in-one software empowers landlords to be more efficient by automating rental processes, thereby saving time and maximizing profitability.
In addition, TenantCloud provides advanced features for property managers to find and track tenant leads, manage team members, and perform financial reporting on the same platform. What’s more, TenantCloud has a mobile app that landlords, property managers, tenants, owners, and service providers can download for free and use on the go.
While we don’t have a lot of negative things to say about TenantCloud, new landlords might need time to familiarize themselves with the platform due to its robust features. You can try RentRedi, another robust property management platform with multiple landlord functionalities. What we like about RentRedi is its user-friendly mobile app that helps protect your real estate investments, filter the right applicants, and manage existing tenants.
To cover all of your bases before deciding on property management software, compare TenantCloud’s features and pricing with other alternatives below:
Property managers with up to 5,000 units looking for a one-stop shop property management software
Independent landlords looking for free property management software
Mobile property management with tenant screening service
Independent landlords who want free rental advertising
$52 per month
Free plan available
$9 per month
Free plan available
TenantCloud pricing received a perfect score as it offers tiered plans with numerous rental management features. However, note that more perks are available to higher paid plan subscribers as they expand their rental portfolio. Priced between $12 and $40 per month (custom pricing for Business subscribers), all plans allow landlords to add unlimited properties, units, and listings. Users can also set up a listing website. Higher-level plans contain all the features from the lower plans plus more advanced options.
Who Plan Is Best For
Property managers needing advanced marketing and financial reporting tools
Landlords looking for lead management tools on top of everything offered in the Starter plan
Property managers overseeing multiple team members and properties
Annual Price Range
Properties & Units
Leads Text Messaging
Rental Applications & Online Rent Collection
Basic & Premium Leads & Leads Tracking CRM
Property Manager Tools
Tenant & Account Support
Tech support and phone assist
Priority tech support and phone assist
*Pricing based on annual billing; pricing changes for monthly billing. Compare plans and pricing here.
Although the basic plan allows multiple functionalities, some features require additional payments. These add-ons include a rentability report that provides an in-depth comparison of your property and properties in your area, renter’s insurance, and tenant screening reports.
- Rentability report: $19.95
- Renter’s insurance: Starting at $16 per month (through Assurant)
- Tenant screening reports:
- Background check: $25
- Credit check: $30
- Full check: $39
- Listing website and listing syndication
- Lead tracking tools
- Team management features
- Mobile app
TenantCloud received a perfect 5 out of 5 score for its robust property management features, assisting users in managing daily operations, whether you’re a DIY landlord looking for basic features or a property manager handling multiple team members and properties. If you subscribe to the Starter plan, you’ll enjoy basic features, including a listing website, listing syndication, rental applications, tenant screening, rent collection, internal messaging, and maintenance tracking.
Growth and Business plan subscribers enjoy more enhanced features, such as property manager tools, individual owner portal, and QuickBooks online sync. If you have several properties and team members, team management tools will streamline the different processes for you and your team. To make sure you stay updated and connected to your tenants 24/7, download TenantCloud’s mobile app to immediately receive notifications and track tasks and requests without having to log in and log out of your account.
TenantCloud obtained a perfect score for its comprehensive and extensive advanced features, including tenant screening, online rent collection, mobile app, and maintenance trackers. For a closer look at some of the key and niche features the TenantCloud platform offers, read the details about each feature by clicking on the tabs below:
- Listing website
- Automatic listing syndication
- Unlimited properties and listings
- Premium leads
TenantCloud offers several tools for landlords to list their properties online. Create your own listing website, market vacancies, and highlight property features to prospects. Add personal and company info, add team members, upload photos, create a gallery, and set up rental applications. If you purchase a Growth or Business plan, you can customize your website to include your unique logo and brand.
Landlords can post unlimited listings and add pictures, unit amenities, descriptions, and lease terms to make the listings stand out. You can even schedule a tour with prospects. Once you post a listing, it will be automatically posted on partner sites like Apartments.com, Rentler, and Zillow Group.
In partnership with Rentler, TenantCloud enables landlords to find millions of potential tenants. All you need to do is add your vacant units to TenantCloud and see all potential tenants matched with your property. You can view prospects who contacted you using the built-in leads tracking tool and invite them to apply. You can also modify the lead status, add notes, log calls and meetings, and upload files.
- Accessible online on the go
- Customizable application templates
Your applicants can view your listings and directly apply on your website by simply clicking the “Apply Now” button and filling in the application form. Once a new application is submitted, you will get notified so you can proceed with tenant screening.
Rental applications are sent to your TenantCloud account for you to easily accept them online. Modify your application, add your screening questions, and choose documents tenants must upload. Landlords can customize the application template and include standard information, such as residence and employment history, income, and references. To speed up your application process, set up an application fee that covers the screening costs and request background and credit checks.
- Three tenant screening options: full check, credit history, background check
- Ability to pass on screening costs to tenants
- Screen tenants online or on your mobile app
TenantCloud helps landlords protect their real estate investments through a comprehensive online tenant screening process. Choose from three tenant screening packages: full check, background check, and credit report. A full report includes background and credit checks and an eviction history.
You can order an individual background report if you only need to verify a tenant’s identity and their criminal, education, employment, and eviction history. The background report will include national criminal search, instant state data, national sex offender data, Office of Foreign Assets Control (OFAC), and most wanted searches.
Order a separate credit report or request a full tenant check to determine the applicant’s financial and payment performance. Powered by TransUnion, the report includes Social Security number (SSN) verification, address history, bankruptcy search, and full credit report with resident score. The tenant screening reports will help you predict the quality of a tenant, so you can make wise investment decisions. You must activate your listing website to access the tenant screening feature.
- State-specific tenant lease agreements
- Multiple notice templates
With TenantCloud, you can build and upload your lease documents. Its document builder allows property managers to create custom lease agreements that adhere to state-specific laws. You simply fill in all the property details, set up rent fees, and have tenants purchase or provide their renter insurance. You can even choose the agreement template using the template builder. Note that the number of templates you can create varies depending on the subscription.
Also, you can request e-signatures from tenants on any device. Once they’ve signed the lease agreement, your lease becomes active, and you can collect their rent payments online. Aside from lease agreements, you can also create notice templates you can use for important announcements. This includes rent increases, move-out forms, and late fee policies, which you can easily share with your tenants. You can also attach and upload your files to the cloud for reference and easy access.
- Rent payment and management online or through the mobile app
- Auto Pay for tenants
- Online payment to service providers
- Rental property accounting and customizable reports
TenantCloud makes it convenient for landlords and tenants to collect and pay rent online. Rent payments will directly go to your bank account, so you don’t need to cash checks in person. Tenants can deposit ACH payments or pay via their debit and credit cards. You can also add multiple bank accounts. Once tenants make payments, you will get notified and can track their payment history. Moreover, you can pay service providers through TenantCloud.
Your tenants can set a recurring monthly payment through Auto Pay. You can also set up grace and late fees and invoices for late payments, which could motivate your tenants to pay their rent on time. Landlords can adjust the payment settings to customize payment allowances for certain tenants, adjust rules for late payments, or allow tenants to pay partial rent before the due date.
Another useful feature is rental accounting, which enables you to store, sort, retrieve, and summarize financial data. With this, you can easily track property transactions and balances, schedule invoices, late fees, and receipts, apply deposits, refunds, and discounts, and export all your account data to a ZIP file.
Additionally, you can produce a Schedule E prep document and other tax reports. Generate a 1099 tax form and conveniently send digital copies to recipients through your account. For Growth plan subscribers, you can synchronize income and expense transactions with QuickBooks to focus on more urgent tasks.
- Video and picture requests
- Maintenance request and expense tracking
- Find and hire local service providers directly on the app
To ensure your rental property is in its best shape, accept and monitor property maintenance requests through TenantCloud. Your tenant can upload pictures and videos to further explain the problem without calling you. This saves you time as you no longer need to drive to the property to understand the issue.
Each maintenance request will have a unique number and undergo three stages: new, in progress, and resolved. Create invoices, share the request with multiple tenants on the lease, and keep track of materials used and time spent to fix the issue.
What’s great about this feature is that it allows you to contact and collaborate directly with service providers registered on the app. Assign a service pro to a maintenance request and message service pros and tenants inside the maintenance request for easy tracking. Further, create invoices linked to the maintenance request to monitor all related expenses. If you need service pros for another home repair or improvement project, simply create a task and get a quote from a local contractor.
- TenantCloud (TC) Messenger
- Property Message Board
- Mobile app
TenantCloud makes 24/7 tenant-landlord communication easy. Landlords can chat and share files with tenants through the TenantCloud (TC) Messenger—an internal message system. The Property Message Board is another feature where you can leave messages or post announcements for all tenants on the same property. You can also get email and feed notifications for new invoices and applications on the software. The TC Messenger can be used to contact service providers.
Your contacts will be notified on their account and via email when you send them a message. For your added convenience, the contacts list is categorized into “tenants,” “service pros,” “teams,” “owners,” and “maintenance requests” channels. Note that you can only send and receive messages from connected users within TenantCloud.
- Team messaging
- Team history tracking
- Customize team permissions
- Available only in the Business plan
TenantCloud’s team management feature is beneficial for property managers handling multiple team members and rental properties. Property managers can add their team members, customize team permissions, assign tasks, and create reminders in one place. With team messaging, contact your team, tenants, and owners on the same messaging platform for more efficiency. You also have the choice to communicate as the property manager or main office.
The property manager can assign properties to specific team members and grant them access to property-related leases, accounting transactions, listings, and applications. By using the team management feature, you can discuss tenant issues as a team and address owner issues faster. To track the changes made by each admin, you can view the team activity history.
- Separate or joint invoicing
- Manage multiple tenants residing in one unit
- Send notices to a tenant or roommates
If you want to lease the same rental unit to multiple tenants, TenantCloud’s Roommates feature helps you move in tenants and track each of their payments. Each roommate must set up their own TenantCloud account to access the lease and transactions. Tenants can pay their individual portion of the rent or make joint payments.
The Roommates feature further permits you to run a screening report, upload or send lease agreements, and organize rental payments for each tenant. Landlords can also add credits, discounts, and refunds for each tenant, schedule rent increases and decreases, and return or apply deposits toward unpaid invoices. On top of that, landlords can send a notice to a specific roommate.
- Premium Leads and lead CRM tool
- Leads Text Messaging
- Available in all subscription plans
Lead tracking makes it easy for landlords and property managers to view all prospects and Premium Leads. Leads who reach out from your listing website, request tours, send questions, or submit rental applications will automatically appear in your customer relationship management (CRM) tool. You can also add leads manually.
Invite leads to apply to your vacant rentals using your account, making the rental process easier for landlords and tenants. With Premium Leads, the system matches your vacant properties with the best applicants looking for rental units, helping you fill vacancies faster. If you post your listing on your TenantCloud website, your listing will be sent to tenants using the Rentler app. They will show up as a potential Premium Lead under your listing if it fits their preference.
Once leads are added to the CRM, you can easily monitor and change their status, log calls and meetings, and even add notes and files for future reference. With Leads Text Messaging, you can communicate with leads via text through the “Leads” channel in your TC messenger. If you have team management features, you can assign leads and create tasks for your team members. This makes lead conversion faster and easier.
- Free mobile app
- Compatible with iOS and Android devices
- Mobile features for landlords, tenants, property managers, owners, and service providers
TenantCloud offers a free mobile app that landlords, property managers, tenants, owners, and service providers can download on iOS and Android devices. This is a perfect solution if you’re always on the go, as you don’t have to constantly log in and out of your account. Easily access your properties, units, leases, accounting, and maintenance requests on your mobile phone and tablet. You can also manage your team, collect rent, and screen tenants on the app.
To ensure your data security and privacy, all your TenantCloud info is protected in Amazon Web Services (AWS) data centers, which provide a secure, extensive, and reliable cloud platform.
TenantCloud’s customer support garnered a relatively good score for its phone, email, and ticket support for tenants, account holders, and business clients. You can call its phone support and sales department on weekdays from 9 a.m. to 5 p.m. Central Time. However, it doesn’t provide live chat support, which lowers its score.
If you’re an account holder experiencing technical issues or needing assistance, you can raise a ticket to the support team directly on your dashboard. Customers can even attach screenshots and add details about the issue when submitting a ticket for faster resolution. If you have general inquiries, you can shoot them an email at firstname.lastname@example.org.
Business clients enjoy priority support, which means you get immediate phone support and are first in line for ticket responses. If you want to grow your rental investment using TenantCloud, visit their Help Center for articles and quick start guides.
TenantCloud received a perfect score for its ease of use, as it features an intuitive and customizable dashboard. When you log in to your TenantCloud account, you’ll be directed to your dashboard, which contains several widgets that display information stored in your account. Get a quick view of your rental units, calendar and alerts, to-do list, invoices, leases, online payments, and maintenance requests from your dashboard. You can even customize your dashboard widgets based on the features you constantly use.
For easy navigation, find a Quick Buttons widget on the dashboard to jump to different functionalities with just one click. The side navigation menu also gives you quick access to certain property management actions. A Dashboard Search is also available on your account, so you can find contacts, properties, transactions, reports, maintenance, applications, listings, leads, and Property Board posts within a few seconds.
However, since this software has numerous capabilities, learning how to use the features might take some time. If you need step-by-step guides on using a specific feature, you can visit the Help Center. TenantCloud’s website doesn’t take too much time to navigate. Its simple design lets you quickly find information about its product, use cases, pricing and plans, and other resources through the top navigation menu. You can also check all the features and other company information through the links on the website footer.
How We Evaluated TenantCloud
To determine TenantCloud’s rating, we evaluated the platform alongside other online rent payment services for landlords and property managers based on its pricing, ease of use, customer reviews, help and support, and general and advanced features. Here are the weighted evaluation criteria used to examine each platform:
30% of Overall Score
Based on various online rent payment features offered that help landlords and property managers simplify and automate collecting rent from tenants and track financial records.
25% of Overall Score
Pricing is based on the cost structure, ala carte options, and availability of online tenant screening services for landlords and tenants.
10% of Overall Score
This includes various property management features like rental listing management, rental applications, applicant screening, generating leases, maintenance requests, and tenant portals.
10% of Overall Score
Evaluated based on platform usability. This was analyzed in terms of the expertise needed to set up an account and navigate the provider interface. Third-party integrations and mobile app were also considered and assessed.
10% of Overall Score
Based on customer feedback for each platform, the most useful functionalities for property managers, and areas that need further improvement.
10% of Overall Score
Expertise in the field and firsthand experience with the providers allow us to evaluate the standout features, value for the money, and ease of use for rent payment service software.
5% of Overall Score
We looked into the convenience and attainability of customer service for technical support, onboarding, and training.
TenantCloud is an all-in-one property management software designed to perform and automate basic and critical landlord tasks. Our TenantCloud review reveals how landlords enjoy its services, like rent collection, lease agreements, and tenant screening, which saves time and keeps them organized. Some notable perks are team management and lead customer relationship management (CRM) tools for property managers and investors. Moreover, TenantCloud’s tiered plans are priced reasonably, giving you several options that could fit your budget.