Efficient rent collection is an essential aspect of successful property management for landlords. From secure online payments to automated reminders and comprehensive reporting, these platforms provide landlords the tools to enhance their rental management experience and ensure seamless financial transactions with their tenants. We identified the seven best online rent payment services for landlords based on pricing, platform features, ease of use, customer support, and our expert opinion.
- Best for streamlining property financials: TenantCloud
- Best for free subscription and reporting tools: Baselane
- Best for rent collection and screening tools: Rentec Direct
- Best for automatic reminders and flexible payment options: Avail
- Best for secure rent collection: PayRent
- Best for various forms of rent payment: Doorloop
- Best for business operations: TurboTenant
Best Online Rent Payment Services At a Glance
Starting Monthly Price
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Many online rent payment services are available to landlords to manage their properties. Take our quiz to see what the best fit is for you:
Which online rent payment service is right for you?
TenantCloud: Best for Streamlining Property Financials
Our Expert Opinion on TenantCloud
TenantCloud is a comprehensive and all-in-one property management platform that empowers landlords to efficiently manage their rental properties. Its user-friendly interface and features like rent collection, online tenant applications, listing marketing, and financial reporting help landlords reduce the vacancy in their rental portfolio. TenantCloud simplifies the rental management process to ensure seamless financial transactions and effective property oversight.
This platform stands out as one of the best online rent payment systems for landlords, providing a comprehensive solution to streamline all property management financial functions. With TenantCloud, landlords do not need other platforms for accounting. Moreover, the service lets growing rental portfolios add lead management and tracking features. TenantCloud could improve by adding live chat customer support features.
- Maintenance request tracking: Simplifies communication between tenants and landlords by providing a platform to submit and track maintenance requests.
- Tenant screening: Offers robust tenant screening tools to help landlords make informed decisions and ensure they find reliable tenants.
- Lease management: Provides digital lease agreement templates that landlords can easily modify, sign, and store online.
- Accounting integrations: Seamlessly integrates with QuickBooks for easy tracking and management of rental income and expenses.
Many users have praised TenantCloud for its convenient online payment system. Landlords also appreciate the rental listing, maintenance, and scheduling tools that save time and help manage daily operations. With these features, TenantCloud has earned an impressive rating of 4.2 out of 5.
Some landlords have expressed disappointment with TenantCloud’s system navigation and transferring past tenants to the platform. One landlord said there was no onboarding guidance which prevented them from running reports for a set of their properties. While the platform may accept ACH rental payments, users said that the platform passes on the ACH fees to the tenants, which may discourage tenants from paying on time. For landlords seeking a platform with free ACH, they can also consider Doorloop as an alternative platform.
Read what our experts think about this platform in our TenantCloud review.
Baselane: Best for Free Subscription & Reporting Tools
Our Expert Opinion on Baselane
Baselane stands out as one of the best online rent payment systems with robust financial tools for landlords seeking efficient and insightful financial management. This platform enables landlords to track rental payments and streamline daily bookkeeping effortlessly. Landlords can easily reconcile their accounts and gain valuable insights into their property’s financial performance. Baselane also provides printable lease agreements for a variety of rental properties.
Baselane has consolidated ledgers to see all transactions in one place, and landlords can categorize property transactions. At tax time, Baselane has auto-generated tax reports that landlords can share with their accountants. The powerful reporting toolkit empowers landlords to maintain accurate financial records and maximize their property’s profitability. The platform could add tenant tools to let landlords digitize rental applications and leases.
- Automatic rent reminders: No more manual emails to tenants to remind them to pay on time.
- Document storage: Offers secure cloud storage for important property documents, such as leases, rental agreements, and payment receipts.
- Expense tracking: Enables landlords to track and categorize property-related expenses, making it easier to monitor profitability.
- Bank integrations: Landlords can integrate the platform with their current bank or open a new Baselande bank account.
Baselane has received positive reviews from satisfied users achieving a customer review rating of 4 out of 5. Users have praised Baselane for its top-notch rent payment services and reporting tools. Landlords appreciate the platform’s user-friendly interface and its ability to simplify financial management. The convenience of generating detailed financial reports has been a standout feature for many users.
Some users have expressed concerns and frustrations with navigating the platform and have found the instructions confusing. Many negative reviews indicate users’ disappointment with customer service response time. One user said they found the interface to be difficult to navigate, especially when trying to add or remove a property. For those seeking a more intuitive dashboard and user-friendly experience, Avail is recommended.
Rentec Direct: Best for Rent Collection & Screening Tools
Our Expert Opinion on Rentec Direct
Rentec Direct caters to the diverse needs of landlords—offering a comprehensive solution that encompasses online rent collection, tenant screening, property accounting, and maintenance tracking. Landlords can access a centralized hub for efficient property management to save time and enhance their financial control.
Landlords can streamline their rent collection process while also ensuring the quality of their tenants through comprehensive screening features. Rentec Direct lets landlords collect rent payments online and access valuable tenant screening reports. However, waiving the applicant screening fees could make the platform more competitive.
- Online rental applications: Offers an online platform for tenants to submit rental applications, simplifying the application process for landlords.
- Maintenance ticketing system: Provides a system for tenants to report maintenance issues and allows landlords to track and manage these requests.
- Tenant screening reports: Generates comprehensive tenant screening reports, including credit checks, criminal background checks, and eviction history.
- Vendor ACH payment: Allowing landlords to conveniently and securely process payments to vendors directly from the platform.
Many users gave positive reviews praising Rentec Direct for its ease of use and value for money. Landlords appreciate the rent collection, tenant screening, and property accounting tools. Users found these features to be highly convenient and time-saving. These positive aspects have contributed to Rentec Direct receiving a customer rating review of 4.6 out of 5.
Some users expressed frustration with the platform’s system updates and difficulties with its limited integrations. Some landlords said the ACH process was too slow and wished the money was received faster in their bank accounts. Additionally, one reviewer said it would be nice to have email reporting features that allowed landlords to see who opened their emails when sending mass emails. For a platform that received higher overall customer review ratings, landlords can consider Doorloop as their rental payment platform.
Avail: Best for Automatic Reminders & Flexible Payment Options
Our Expert Opinion on Avail
Avail is a property management solution, offering flexible payment options, automatic reminders, and seamless integration with popular accounting software. Its accounting features make bookkeeping easy and allow landlords to handle rental income and expenses in the same platform used to manage their property.
Landlords can set up automated rent payment reminders for their tenants to reduce the chances of late or missed payments. Additionally, Avail provides tenants with various payment options, such as credit cards and ACH transfers. A free trial could encourage landlords to see what the platform has to offer beyond the features available in the free plan.
- Maintenance coordination: Streamlines maintenance requests by providing a platform for tenants to submit requests and landlords to track and manage them.
- Comprehensive tenant screening reports: Provides in-depth insights into credit history, criminal background checks, and eviction records to make informed tenant selection decisions.
- Digital lease signing: Provides a secure platform for landlords and tenants to digitally sign lease agreements, eliminating the need for physical paperwork.
- Rent price analysis: Valuable market insights and data-driven recommendations to help optimize rental pricing for properties.
Avail has received a customer review rating of 4.6 out of 5 for its convenient online payment system that allows small and large landlords to manage their rental portfolios. Many reviewers appreciate the online screening tools, digital signatures, and online application tools, which encompass most of what landlords have been looking for in their rent payment platforms. Customer service was also praised in the reviews, which have been knowledgeable, patient, and very helpful with any questions asked.
Some users have expressed frustration with certain aspects of Avail. They found the platform was slow and lagged when updating information in the system. Timing of when payments clear the account also seems to take extra time. A tenant mentioned their payment would always be received late by their landlord through the avail payment system. For a system that has payments received the next day, similar to Avail, landlords can try Rentec Direct’s payment feature.
Read what our experts think about this service through our comprehensive Avail review.
PayRent: Best for Secure Rent Collection
Our Expert Opinion on PayRent
PayRent provides landlords with a secure and hassle-free online platform to streamline the rent collection process. With features like recurring payment options and direct deposit into landlords’ bank accounts, PayRent ensures timely and reliable rent collection. Landlords no longer need to deal with physical check collection and can effortlessly set up automated reminders for electronic rent payments.
Landlords can offer tenants a convenient and hassle-free way to pay their rent through PayRent’s secure online platform. The platform ensures the safety of financial transactions through encrypted payment gateways and security measures. Landlords can set up recurring payments and receive funds directly into their bank accounts. For managing a rental portfolio, PayRent lacks a tenant payment portal to streamline maintenance requests and increase better communication with tenants.
- Online application: The convenience of an online application allows landlords to fill their vacancies quickly.
- Bank account verification: Verifies tenant bank account information to prevent payment failures and ensure smooth transactions.
- Payment reminders: Sends automated reminders to tenants to make their rent payments to reduce the likelihood of late or missed payments.
- Split payments: Allows tenants to split their rent payments between multiple payment methods.
Positive reviews for PayRent on its Facebook page gave the platform a customer review rating of 3.6 out of 5. One user said it was nice to add property, tenants, leases, and process background checks all in one platform. Many reviewers said it was an overall straightforward platform to utilize as a landlord for rent collection.
Some negative reviews of PayRent mention concerns with confusing instructions and difficulty navigating the platform. One landlord said their tenants tried several times to link a bank account to avoid a transaction fee, but wasn’t successful. Another reviewer said a mobile application would be helpful for managing payments on the go. TenantCloud may be a better alternative for those seeking property management software with a mobile application.
Doorloop: Best for Various Forms of Rent Payment
Our Expert Opinion on Doorloop
Doorloop is an intuitive rent payment system that offers accounting, leasing, and property management features for landlords of all different real estate portfolio sizes. The platform caters to various portfolio types—from affordable housing to commercial, residential, and even student housing. Doorloop lets landlords track rent payments, tenant communication, and maintenance requests all in one place.
Doorloop is an excellent option for landlords wanting to accept payments via credit card, ACH, or eCheck. Having a variety of acceptable payment methods gives tenants flexibility, but also makes sure landlords get paid on time. Landlords can easily run reports identifying which tenants have paid and which units have overdue rent. Although ACH is an accepted payment method, Doorloop could enhance the experience for landlords by making payments available the next day or reducing the ACH fee.
- Mobile application: A convenient mobile application allows landlords to manage their rental properties on the go, access important information, and stay connected with tenants.
- File storage: The secure file storage capabilities let landlords easily store and organize important property documents, such as leases, maintenance records, and tenant information, all in one centralized location.
- Customer relationship manager (CRM): The platform includes a powerful CRM tool, allowing landlords to efficiently manage prospective new tenants.
- Online lease signing: Digital lease signings eliminate the need for paper documents and simplifies the leasing process for both landlords and tenants.
With an average customer review rating of 4.84 out of 5, Doorloop customers appreciate the simplicity and convenience of the platform. Other reviewers said the customer service and onboarding team were integral in their positive reviews of the overall platform. One landlord said Doorloop made it easy to stay on track with all crucial aspects of their real estate investment business, and they felt that every feature they needed was already integrated.
With a high customer review rating, there were a few negative reviews. Although customer service was great, one customer wished they got more training in the beginning. One reviewer did say they wished all payment types were free instead of just eChecks because they can still be returned if funds are not available in the tenant’s account. For a platform offering free ACH, Baselane offers ACH at no additional charge.
TurboTenant: Best for Business Operations
Our Expert Opinion on TurboTenant
TurboTenant offers an integrated rent payment service that simplifies and optimizes various aspects of the rental business. It helps landlords enhance their operations, attract high-quality tenants, and ultimately achieve success in their rental property ventures. In addition to the standard application, tenant management, and rent collections, TurboTenant has rental property marketing features to help reduce vacancies.
TurboTenant is a leading provider of operational resources for landlords of all sizes. TurboTenant Academy is a unique and valuable resource offered by TurboTenant to empower landlords. This educational platform provides a wealth of resources, including webinars, guides, and articles, covering a wide range of topics related to property management. TurboTenant could improve its platform by making its integrations free of charge—helping create more seamless connections with real estate tools and property management systems.
- Rental listing syndication: Syndicates rental property listings to popular listing sites to expand the visibility of landlords’ rental listings.
- Lead tracking and management: Helps landlords track and manage leads interested in the available rental properties.
- Online rental applications: Offers an online platform to collect rental applications securely for easy application review and processing by landlords.
- Customizable tenant application: Allows landlords to add their own questions to the application screening process to better help them approve applicants.
Many landlords praised TurboTenant for allowing prospective tenants to communicate with them through the software. The lead capture feature also was beneficial in providing new tenants. Some landlords said the platform was easy to use and very intuitive. TurboTenant’s customer support was commended for being responsive and helpful, addressing any inquiries or issues promptly. Overall, TurboTenant earned a customer rating review of 4.6 out of 5.
Despite its positive aspects, some landlords found the system to have limitations in terms of customization options and lacked advanced features for more extensive property management needs. One landlord mentioned they were disappointed that the platform does not support automatic withdrawal for tenant rent. For the ability to let tenants set up recurring payments, users can expect that feature from PayRent.
Read what our experts think about this service in our TurboTenant review.
How We Evaluated the Top Online Rent Payment Services
To identify the best online rent payment service, we carefully evaluated various factors, including rent collection, tenant screening, reporting tools, payment flexibility, integration options, and usability. Based on these key criteria, we have selected the best online rent payment systems that cater to landlords’ needs for efficient rent collection and comprehensive property management.
TenantCloud has emerged as the best overall platform, achieving an impressive rating of 4.96 out of 5. With its exceptional ability to streamline property management functions, TenantCloud stands out as a centralized hub for efficient rental property management. Its standout features, such as rent collection, maintenance request tracking, and tenant communication portals, contribute to its strong performance.
Other criteria used to evaluate the best online rent payment systems:
25% of Overall Score
Pricing is based on the cost structure, a la carte options, and availability of online rent payment services for landlords and tenants.
10% of Overall Score
It consists of various property management features like online payment collection and tenant screening for each tier to meet the specific needs of the property owners and tenants.
30% of Overall Score
Based on various rental payment features offered that help landlords and property managers simplify rent collection, improve cash flow, and secure rent transactions.
10% of Overall Score
Based on how easy it is to navigate the provider interface and if it provides hassle-free transactions and communication between property owners and tenants.
5% of Overall Score
We looked into the convenience and attainability of customer service for technical and customer support.
10% of Overall Score
Based on customer feedback for each platform, the functionalities that are most useful for property managers, and areas that need further improvement.
10% of Overall Score
Our team’s expertise in the field and firsthand experience with the providers allow us to evaluate the standout features, value for the money, and ease of use for rent payment service software.
Frequently Asked Questions (FAQ)
Yes, most rent collection platforms offer the option to set up recurring payments. Landlords can establish automatic payment schedules, allowing tenants to make rent payments on a predetermined frequency without manual intervention.
Rent collection platforms provide convenient and efficient ways to collect rent from tenants, allowing for online payments, automatic reminders, and seamless record-keeping. They help streamline the rent collection process and reduce administrative burdens.
Rent collection platforms often have built-in functionalities to handle late payments. They can send automated reminders to tenants for overdue rent, helping landlords to effectively manage late payments and ensure timely collections. Some platforms may even offer options to apply late fees or set up grace periods based on specific rules and policies.