VoiceNation Review: Features, Alternatives & Pricing for 2023
Corey McCraw is a staff writer covering VoIP and Unified Communications. Corey has over a decade of experience in marketing, tech writing, and corporate communications and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative.
Silvana is a staff writer at Fit Small Business who covers business technology, audio and video conferencing tools, and phone services.
This article is part of a larger series on VoIP.
VoiceNation is a live answering and virtual receptionist service with custom scripting, bilingual receptionists, and a mobile app. Based on this VoiceNation review, the platform got a perfect score for general features and ease of use, thanks to its instant activation and 24/7/365 call and chat response service, available for all plans. Its lower score for customer service is based on that it only offers phone and ticketing options for customer support.
VoiceNation Review: At a Glance
Overall Score:
3.84 / 5
What We Liked
- Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance
- 24/7/365 live answering with no holiday or after-hours fee
- Unlimited long-distance calling
- Instant activation
What's Missing
- Dedicated account managers only available for Enterprise plan
- Lacks month-to-month billing option for live chat
- Additional charges for calls made through the mobile application
- Businesses operating 24/7: VoiceNation’s live operators answer business calls and chats around the clock, including after-hours and holidays. It’s an excellent option for companies with international clients or engaged in emergency services, making it our top choice for best answering services.
- Companies needing Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance: VoiceNation is a phone answering service with HIPAA compliance adhering to best practices, including informed consent, data encryption, and physical data protection. Receptionists are trained in secure medical call answering, and it maintains a dedicated compliance team.
- Teams with minimal tech know-how and setup capabilities: VoiceNation’s instant activation suits companies needing quick live answering solutions but lacking in-house expertise. Your live answering services will be activated within seconds of registration, and you’ll receive a unique local or toll-free phone number.
- Time-based billing: VoiceNation does not offer pay-as-you-go plans. Choose MAP Communications for on-demand billing, and read our MAP Communications review for more information.
- Dedicated account manager for immediate concerns: VoiceNation offers dedicated account managers, but only for Enterprise plan clients. For high-call volume companies that need dedicated points of contact, all of Abby Connect’s live chat plans include an assigned success manager.
- Unlimited international calling: VoiceNation is a live call answering solution offering 24/7 services but does not offer unlimited long-distance calling. Try Davinci Virtual, which offers international phone and fax numbers. Check out our Davinci Virtual review.
VoiceNation Deciding Factors
VoiceNation is a telecommunications provider of 24/7 live answering and chat services and call center solutions. Its pricing plans start at $59 monthly, with operators able to answer customer inquiries, process orders, forward calls, and schedule appointments. Its services help small businesses decrease overhead, convert leads, and increase profit margins.
Best For | Small businesses wanting to offer uninterrupted service communications and delivery |
Standout Features |
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Pricing Plans |
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Annual or Volume Discounts Available | Not available |
Free Trial | 7 days |
Customer Service |
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VoiceNation Alternatives
VoiceNation provides several interactive tools to engage your customers in a timely and personalized manner. However, if you are looking for other features for your business needs, such as unlimited international calling, no contract chat services, or extensive integrations, here are the best VoiceNation alternatives to consider:
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Best For | Small teams wanting dedicated account managers on lower-tier plans and no contract setup | Businesses with fluctuating call volumes needing multiple call forwarding options | Live virtual reception solution with legal intake services offering a 30-day risk-free trial |
Monthly Starting Price |
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Learn More |
VoiceNation pricing earned a score of 2 out of 5. Subscription costs are affordable—its base plan comes in at $59 per month for 20 minutes. However, compared to other providers offering similar services, it lacks a free plan and annual and volume-based discounts.
VoiceNation offers five plans, with its highest-tiered plan starting at $889 monthly for 600 minutes, and comes with a dedicated account manager. Subscription to VoiceNation does not have setup fees or admin charges. For live chat services, users start with a three-month minimum contract, and after the contract, VoiceNation requires one month’s notice for service cancellation.
VoiceNation Pricing & Plans | Basic | Business | Pro | Executive | Enterprise |
|---|---|---|---|---|---|
Best For | Small teams with occasional customer calls | Small businesses with low-volume client inquiries | Small teams with regular client base | Medium to large companies with high-volume customer calls | Enterprises with a high volume of customer calls |
Monthly Pricing | $59 for 20 minutes | $115 for 50 minutes | $279 for 150 minutes | $499 for 300 minutes | $889 for 600 minutes |
24/7 Live Answering | ✓ | ✓ | ✓ | ✓ | ✓ |
Basic Message Taking | ✓ | ✓ | ✓ | ✓ | ✓ |
Custom Scripting | ✓ | ✓ | ✓ | ✓ | ✓ |
Unlimited Users | ✓ | ✓ | ✓ | ✓ | ✓ |
Dedicated Account Manager | ✕ | ✕ | ✕ | ✕ | ✓ |
For all prospective clients, VoiceNation offers a seven-day free trial or 30 minutes, whichever is achieved first. Each trial comes with 24/7 live answering, no contract obligation, instant activation, and basic message taking. Messages are pushed to you in real time through email or text and may be seen through the account dashboard accessible via browser or app.
There is an additional per-minute fee on top of the monthly charges, with rates varying per plan. Monthly usage is updated through the mobile app or online dashboard. VoiceNation’s custom call answering pricing solutions are available for those who need more than 600 minutes per month. Contact its sales team for more information.
VoiceNation Features
VoiceNation is a call answering and live receptionist service with call forwarding and live chat support. Its features provide small businesses with a platform to address client needs while providing instant and responsive customer service. The platform is accessible through computer and mobile devices using the browser and the VoiceNation application.
All VoiceNation plans come with the same features and vary in the number of included minutes and the availability of dedicated account managers for customer support. It offers virtual telephone answering and messaging services for companies handling a high volume of calls. It offers 24/7 live answering, custom scripting, instant activation, and unlimited users under its most basic plan.
Here are the features included under all of VoiceNation’s plans:
- Instant activation
- Online dashboard
- Message delivery by voicemail
- Mobile app download
- Bilingual operators
- No setup or hidden fees
- Custom call scripting
- Manage on-call schedules
- Simple ordering process
- Detailed reports
- Free call patching
- Message delivery by email and SMS (short message system)
- Local or toll-free calling
Want to learn more about custom call scripts? Here’s our list of auto-attendant scripts, complete with tips and free templates to help your business make the best first impression.
VoiceNation received lower marks for niche features because it lacks third-party integrations. The platform does offer crucial answering service features like call patching, bilingual receptionists, and appointment scheduling. Its bilingual receptionists are online 24 hours a day, including weekends and holidays, to answer calls and take and pass messages.
Click on each feature below to learn about VoiceNation’s top offerings.
With VoiceNation’s online dashboard, businesses customize and edit their scripts anytime. The real-time portal also shows the call volume, location, type, and length of most phone calls. The dashboard helps organize your back-end by allowing you to add or remove employees, manage on-call schedules, and update company information. Access the dashboard through the app and make calls using your VoiceNation number.
Track minutes used in real time, view calls made, and track messages received. (Source: VoiceNation)
VoiceNation’s receptionists speak English and Spanish. This feature enhances your relationship with Spanish-speaking customers by minimizing communication barriers, increasing customer satisfaction, and building customer loyalty. Personalize virtual receptionists based on their on-call schedules.
VoiceNation’s agents are 100% U.S.-based and trained to handle bilingual calls retaining a high level of quality. (Source: YouTube)
As part of live answering services, VoiceNation forwards all or some of your calls based on your preference. Live call receptionists receive the call and patch the caller through to you, according to your settings. All calls forwarded and patched are included in VoiceNation’s packages at no additional cost.
Set up a call forwarding and on-call schedule through VoiceNation’s application for call patching and message taking based on your preferences. (Source: VoiceNation)
In this VoiceNation review, we rated the provider a low score on customer service as it only offers two main channels for customer support—phone and ticketing or customer form. The website has limited information on customer support options; we found that customer service operates during regular business hours, not 24/7 or extended business hours.
We scored VoiceNation a 5 out of 5 for ease of use. One of the standout, user-friendly features of VoiceNation is instant activation. Customers’ live answering services are activated within seconds of placing an online order. You will receive a unique local or toll-free phone number where live operators will immediately answer calls on your behalf. Messages are emailed to you and accessible through the online dashboard.
VoiceNation users simply log onto their online dashboard through their browser or mobile app and get real-time updates on call minutes. According to VoiceNation reviews, the live answering dashboard is easy to use. It allows you to instantly change your account, such as call scripts and hours, anytime from any location.
VoiceNation garnered a perfect expert score. Customers reported that a 24/7 personal answering service is invaluable as it gives clients the support they need around the clock. They also like that the activation and programming for scripting and call forwarding are quick to set up and intuitive. Customers have remarked that receptionists are pleasant when transferring calls.
At the time of publication, VoiceNation has earned the following scores on popular user review sites:
- Featured Customers: 4.8 out of 5 based on 818 reviews
- Trustpilot: 4.1 out of 5 based on 219 reviews
- Clutch: 4.4 out of 5 based on 39 reviews
According to VoiceNation reviews, internal technical and customer support is responsive and helps customers with system adjustments and dashboard settings. Call quality is reportedly loud and clear with minimal static. However, there are reports from users that there is occasionally misspelled information or incorrectly recorded details on messages.
How We Evaluated VoiceNation
To complete our VoiceNation review, we compared the provider to other leading live answering service providers in the market. We tested the platform and compared our findings to feedback and verified reviews on reliable review websites. We used criteria important to small businesses, such as pricing, range of features, customer service, and ease of use.
Learn how we evaluated VoiceNation by clicking on the tabs below:
20%
Pricing
25%
General Features
20%
Niche Features
10%
Customer Service
10%
Ease of Use
15%
Expert Score
20% of Overall Score
To determine affordability, we checked if the provider offers free trials and free plans. We also looked at the price of its base plan, whether it’s lower than other providers offering similar services, and gave higher points if it does not charge holiday fees.
25% of Overall Score
The general features we looked at include 24/7/365 live answering services, message taking, and whether it offers custom call scripting. These services improve credibility and establish a small business’ professionalism. We also included analytics and reporting in the mix since this is important for real-time monitoring.
20% of Overall Score
The niche features we included in our evaluation were bilingual services, appointment scheduling, and call patching. We also checked if the platform has robust integrations with third-party apps.
10% of Overall Score
Higher points were given to providers offering multiple customer service channels. Key avenues included in the evaluation include phone, email, and live chat support. We also looked at the operating hours of customer support.
10% of Overall Score
When it comes to ease of use, the main point of consideration was the technical skill required to set up and use the provider’s services. More points are given to providers with an intuitive platform interface.
15% of Overall Score
The expert score is composed of our assessment of the service provider’s standout features, popularity, and value for money. We looked through verified VoiceNation reviews in popular and credible third-party platforms to measure the level of customer satisfaction of current users.
*Percentages of overall score
Bottom Line
VoiceNation is a platform that offers live call and chat answering, virtual receptionists, and voicemail. It’s an excellent option for small businesses looking for communications support with real-time monitoring. It includes key features, such as 24/7/365 service operations, bilingual agents, and call forwarding, that ensure immediate resolution of your client’s concerns. Sign up for VoiceNation’s seven-day free trial and learn more about the different service offerings.
