EMV is a global standard for secure payment transactions involving the use of smart cards, also known as chip cards, that contain an embedded microprocessor chip. Instead of relying solely on magnetic stripes, EMV cards generate a unique transaction code for each purchase—this enhances security by making it more difficult for fraudsters to replicate card…
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The Rise of Restaurant Robots
The Red Ginger Restaurant in Melbourne, Florida, has everything you’d expect from a high-end Chinese restaurant: a comfortable waiting area, elegant decor, and robots. “I highly recommend (server robots),” manager Lilly Ni said. “They’re expensive, but a good long-term investment.” Restaurant robots like the ones used at the Red Ginger are a growing trend in…
What Is Content Marketing? (+ How It Works, Types & Examples)
Anytime anyone asks, “What is content marketing?” I always like to tell the origin story of the Michelin Star. People are often surprised to hear that the Michelin behind the certification that showcases the best restaurants in an area and the Michelin behind the tire company are one and the same. Around 1900, the Michelin…
What Is Computer Telephony Integration (CTI) in Call Centers?
Computer telephony integration (CTI) enables telephones to work with computers to facilitate a seamless exchange of information. It is commonly used in call center software, allowing agents to send and receive calls directly from a desktop and access a wealth of call-related capabilities. In this article, we discuss how computer telephony integration works, including its…
What Is a Cloud Contact Center? Features & Benefits
A cloud contact center is an internet-based platform that enables businesses to handle inbound and outbound customer communications. It includes a host of features that streamline customer service delivery across various channels, such as phone calls, video, live chat, SMS, email, and social media. This article further explores what a cloud contact center is, its…
What a Dormant Bank Account Is & What It Means for Your Business
A dormant business bank account occurs when an account has no owner-initiated transactions—such as withdrawals, deposits, and cash, check, automated clearing house (ACH), or wire transfers—for more than 24 months. This can apply to deposit, investment, and retirement accounts. Interest accrued is not considered a transaction to keep an account active. Dormant business bank accounts…
What Is Meta Pay? A 2024 Small Business Guide
Meta Pay is an in-app mobile payment service owned by social media company Meta. It allows users on Facebook, Instagram, and WhatsApp to send and accept money within the app. Businesses may also add a Meta Pay button on their websites so customers can conduct seamless transactions without leaving the website. Using Meta Pay will…
Time to Hire: Measuring and Improving Recruitment Efficiency
Time to hire serves as a prevalent metric in the world of recruitment. It gauges the duration, measured in days, between a candidate submitting their application for a job and the subsequent acceptance of a job offer by the same candidate. In today’s competitive job market, improving time to hire has become a priority for…