ADP TotalSource Review 2023: Pricing, Features & More
Charlette has over 10 years of experience in accounting and finance and 2 years of partnering with HR leaders on freelance projects. She uses this extensive experience to answer your questions about payroll.
Robie has more than five years of content writing experience and specializes in writing about payroll and human resources software for small businesses.
This article is part of a larger series on Payroll Services.
ADP TotalSource is a professional employer organization (PEO) service offered by ADP, a well-known provider of human capital management (HCM) solutions. As a PEO, ADP will serve as a co-employer, enabling it to handle day-to-day human resources (HR) tasks for you so you can focus more on growing your business.
ADP TotalSource provides small to midsize businesses (SMBs) with hire-to-retire HR services, compliance assistance, and complete payroll administration. Certified by the IRS and the Employer Services Assurance Corporation (ESAC), it’s a solid PEO with a strong reputation. In our evaluation of the best PEO companies, ADP TotalSource earned an overall score of 4.12 out of 5.
Overall Score:
4.12 / 5
Pros
- Highly experienced PEO that’s IRS- and ESAC-certified
- Excellent range of features
- Access to Fortune 500-level benefits
- Dedicated support specialists
Cons
- Pricing isn’t transparent
- Customer service isn’t always easy to contact
- Recruiting services, time tracking, and staff scheduling tools are paid add-ons
What We Recommend ADP TotalSource For
If you’re unsure what a PEO can do to help your businesses, read our What is a PEO article to understand how it works and the benefits of partnering with one.
ADP TotalSource Deciding Factors
Supported Business Types | SMBs needing a co-employer to help manage a wide range of HR tasks—from hiring to payroll and employee benefits |
Free Trial | None |
Pricing | Custom-priced; you have to call the provider to request ADP TotalSource pricing details |
Standout Features |
|
Ease of Use | The software is relatively easy to use, but learning how to navigate through all of its features may take time |
Customer Support |
|
Did you know that PEOs can be certified or non-certified? Learn more about the differences between the two in our What Is a Certified PEO article.
How ADP TotalSource Compares With Top Alternatives
Best For | Starter Monthly Pricing | IRS & ESAC Certified | Our Reviews | |
|---|---|---|---|---|
 | Growing businesses that want a highly experienced PEO | $85 per employee* | ✓ | |
 | Small companies looking for a low-cost, high-functioning PEO | $59 per employee | ✓ | |
 | Tech-heavy companies needing HR & IT support | $65 per employee | ✕ | |
 | Businesses that want diverse benefits options | Custom-priced | ✕ | |
ADP TotalSource’s pricing information isn’t published on its website—and this is typical of most PEO services (Justworks being an exception). It offers custom pricing, and in determining the total ADP TotalSource cost, the provider considers your geographic location and the features selected. The representative we spoke with said its monthly fees start at around $85 per employee.
ADP TotalSource is an all-inclusive package of payroll and HR solutions, which means you get plenty of value for your money. Given that it offers employer liability insurance, online and offboarding support, training and development tools, and competitive benefits in all 50 states, it got a perfect score for this criterion.
ADP TotalSource offers hire-to-retire HR tools. (Source: ADP TotalSource)
ADP TotalSource takes on many of the standard HR tasks like ensuring workplace compliance, processing and auditing payroll, administering unemployment claims, and managing paid time off (PTO). If you are expanding your business, you can consult with specialists on workforce optimization and get merger and acquisition support. It even provides business expansion tax registration services.
In addition, ADP TotalSource comes with new hire onboarding, background checks, skills assessments, and online document management solutions. You can run compensation analyses and employee engagement surveys. Leadership programs and assimilation training for new managers and online safety awareness courses for employees are available. Furthermore, it offers performance reviews, compensation management, time tracking, and hiring tools with access to a Talent Specialist if you need expert assistance—although these are paid add-ons.
With 500,000+ client employees under its PEO, ADP TotalSource can negotiate with major health insurance carriers for enterprise-level employee benefits—the kind of benefits most small businesses cannot afford. Some of its benefits options include the following:
- Medical, dental, and vision plans
- Flexible spending account (FSA)
- Health savings account (HSA)
- Section 125 POP accounts
- Commuter benefits
- Life and accident insurance plans
- Short- and long-term disability plans
- Health advocacy services
- Employee assistance programs
- Employee discounts
- 401(k) plans
- COBRA administration
- Group legal plan
- Funeral planning services
ADP TotalSource takes care of employee benefits, such as administering the programs, deducting the costs from payroll, and ensuring compliance. It evaluates your benefits each year against your competitors and recommends changes to keep your benefits program attractive to employees and potential hires.
Learn more about benefits programs and what these involve in our article on the types of employee benefits that companies offer.
Benefits enrollments are also done online and come with reminders, including a guided enrollment wizard to help your employees select benefits and enroll dependents. With all of your company’s benefits plans loaded into ADP’s system, your staff can easily view and compare options.
With ADP TotalSource, employees can select benefits and add their dependents’ information through a self-service online portal.
(Source: ADP TotalSource)
Employees can use the ADP online portal and highly-rated mobile app (for iOS and Android devices) to view pay, W-2 statements, and benefits. They can also request PTO, track time and attendance, clock in and out, and contact co-workers through the app.
ADP TotalSource has helpful workforce management tools apart from payroll. With it, you can manage your recruiting process conveniently and track applicants in all stages of the process. It even has performance and learning management tools to help you determine learning gaps so that you can produce custom learning materials. You can also track your employees’ performance within the system. ADP also comes with a time and attendance tool. Both of these tools, however, are paid add-ons, pulling down ADP’s score for this criterion.
Apart from HR administration, ADP also got a perfect mark for this criterion since it offers everything that we’re looking for, including basic and customizable reports. More importantly, ADP TotalSource is certified by both the IRS and ESAC, which evaluates PEOs on strict criteria for business practices and financial reliability. According to ESAC, only around 9% of PEOs are ESAC-certified as of this writing.
As part of ADP’s PEO services, you get a dedicated team of HR experts who advise you on HR, payroll, benefits, and compliance issues. This includes providing best practices on HR processes, workplace safety consultations, an investigation team for harassment and discrimination claims, and premium support for your employees via the “ADP MyLife” advisers.
ADP TotalSource offers complete payroll administration, including audit and reconciliation services. Employees are paid either by direct deposit, pay card, or checks (ADP even offers check signing and stuffing services). It tracks PTOs and handles all deductions and garnishments. Aside from keeping you compliant with changing rules and regulations, it manages all aspects of taxes—from filing tax forms to year-end reporting (W-2s/1099s) and remitting tax payments to applicable government agencies.
You also get a dedicated payroll specialist you can contact if you have questions or pay processing concerns. In addition to providing expert advice, your payroll specialist will help manage taxes and wage garnishments for you.
The one thing that kept ADP from getting a perfect score for this criterion is that it charges extra for off-schedule payments.
Aside from a payroll adviser, ADP TotalSource offers access to a dashboard that shows historical payroll data, in-progress pay runs, and recently approved payroll.
(Source: ADP TotalSource)
We gave ADP TotalSource 3.94 out of 5 in this part of the evaluation because the software comes with a slight learning curve, and its pricing is not exactly affordable for small and midsize businesses at $85 per employee.
- Full-service implementation
- Dedicated support representative
- 24/7 support
- Online how-to guides
- Proactive compliance help through articles and emails
- Generally easy to use but with a learning curve
For new users, ADP TotalSource handles moving you to its system and assigns a dedicated representative you can contact with questions or concerns. Aside from providing access to HR specialists, it sends emails and alerts to keep you up to date on legislative changes. It even helps you track your employees’ COVID-19 vaccinations and test results.
The software is relatively easy to use, although it has a slightly steep learning curve mainly because of its many features. Its interface is generally user-friendly but some features are hard to find or difficult to navigate, such as payroll reports. A reviewer shared that “payroll is a mess,” especially if you have to give bonuses or have special deductions.
While ADP TotalSource offers robust support options that include online how-to guides, some can be hit-and-miss. For example, to get help with an employee login issue, we had to answer multiple questions and go to several links—and then were told to talk to our company’s HR support.
What Users Think About ADP TotalSource
| Users Like | Users Don’t Like |
|---|---|
| Excellent benefits packages | Some features are hard to find |
| Helpful account specialists | Difficult-to-use reports section |
| 24/7 support | Occasional long wait times when contacting support |
Many users who left positive ADP TotalSource reviews online appreciate its reliable customer support, adding that the account specialists assigned to them have been very helpful. Several also like that they have access to a wide range of solutions, from employee onboarding and payroll to employee benefits and compliance tracking.
However, some reviewers said while its support team generally provides good service, contacting a rep can be difficult at times (or that they keep getting moved to a new rep). Others mentioned the software can be overwhelming given its many features and that some features can be challenging to use, like its reporting tool. A few reviewers also complained about having experienced occasional software and mobile app glitches.
At the time of publication, ADP TotalSource reviews earned the following scores on popular user review sites:
- Capterra: 4.2 out of 5 based on around 220 reviews
- G2: 4.4 out of 5 based on about 170 reviews
How We Evaluated ADP TotalSource
For this ADP TotalSource review article, we looked at the HR services, payroll and benefits solutions, and compliance assistance that it offers. The cost of PEO services is also an important factor, including its certification status with ESAC and the IRS. We also considered ease of use, customer support options, and user reviews. Then, we rated each function on a 5-star scale.
To see our full evaluation criteria, click through the tabs in the box below.
20%
Pricing
20%
HR administration
15%
Payroll features
15%
Ease of use
15%
Expert score
10%
Additional non-payroll tools & software
5%
Licensing & reporting
20% of Overall Score
We looked for providers with transparent pricing, zero setup fees, and charges on a per-employee basis.
20% of Overall Score
We looked for robust HR administrative support, from hiring to retiring, including assistance with employee career development, compliance tracking, and benefits offerings that are available across the US.
15% of Overall Score
We looked for automatic payroll runs, direct deposits, paper check options, W-2 reporting, and payroll tax processing (federal, state, and local taxes).
15% of Overall Score
In addition to having helpful features like how-to guides, dedicated representatives, and customer support options, we looked at user reviews from third-party sites like G2 and Capterra. Then, we averaged the ratings on a 5-star scale, wherein an average of 4+ stars is ideal.
15% of Overall Score
This criterion looks at how well the providers worked for the needs of small businesses, especially those on a budget.
10% of Overall Score
We checked whether PEOs provide additional HR solutions, such as recruiting, applicant tracking, time and attendance, and learning management tools.
5% of Overall Score
The IRS and the Employer Services Assurance Corporation (ESAC) both certify PEOs for adherence to strict standards and ethical practices, so we checked whether these providers are certified. We also considered customized reports, as these are often for compliance issues.
*Percentages of overall score
Bottom Line
ADP TotalSource serves SMBs employing fewer than 1,000 people that need full-service HR and payroll support. While its pricing isn’t transparent, and the software has a steeper learning curve than similar PEO solutions, its dedicated support staff can help you with individual employee issues and strategic concerns for the growth of your company. Sign up for an ADP TotalSource demo today.
