The best payroll services help businesses pay employees correctly, manage tax withholdings, and ensure deductions are taken for benefits, retirement savings, and garnishments. Annual costs for 10 employees can range from $1,000 to more than $22,000. The best payroll services are affordable, easy to use, and include both payroll and human resources support.
For businesses that want their payroll service to offer an employee-self service portal and the option to purchase workers comp and health insurance, consider Gusto. Gusto provides a full-service HR/benefits/payroll solution that starts with electronic onboarding and e-signature for a low monthly price. They also offer a free 30-day trial.
Top Payroll Services for 2019
(Best overall) Companies with fewer than 100 employees that want a cloud-based payroll software
Firms that would rather work with a co-employer and completely hand-off payroll processing
Businesses that prefer to partner with a long-standing industry leader
Smaller businesses that want to outsource their HR and compliance
Companies using QuickBooks that want seamless general ledger integration
Startup businesses that plan to scale well beyond 100 employees
Firms that want to offer best-in-class employee benefits to their staff
Which Payroll Company is Best for You?
How We Evaluated the Best Payroll Services
We evaluated three kinds of outsourced payroll services—full-service outsourced payroll providers, online full-service payroll software, also known as software-as-a-service (SaaS), and professional employer organizations (PEOs)—to help you find the right payroll solution. We reviewed pricing, availability of payroll apps, payroll processing support, HR tools, and employee benefit options. We also researched customer reviews to help ensure our results were reliable.
Here’s how these types of payroll companies differ in terms of who does what among the employer, business owner, and payroll vendor.
Types of Payroll Companies & Services Included
Payroll Service Manages
Hiring, time keeping, time data entry, employee questions, and terminations
Payroll, taxes, deposits, benefits, streamlined workers’ comp, and new hire paperwork
Online Payroll Software
Hiring, new hire paperwork, timekeeping, payroll data entry, payroll runs, and corrections
Software, taxes, and deposits and some offer HR consulting and add-on services
Professional Employer Organization
Hiring, terminations, and day-to-day work
Everything else HR-, benefit-, and payroll-related
The criteria we used to evaluate the best payroll software service companies for small business include:
- Price: Lower cost and/or high value for the price options considered
- Ease of use: Easy to understand how the service works and who can assist you
- Time import: Able to import hours from a timekeeping system or has one built-in
- Payment options: Can pay using direct deposit or pay cards in addition to checks
- Taxes: Processes all federal, state, and local payroll taxes and generates year-end tax reports
- Automated payroll: Ability to set up payroll so that it runs automatically
- Year-end: Issues year-end W-2s and 1099s
- Workers’ compensation: Provides workers’ compensation insurance
- Mandatory postings: Makes labor law posters available for free or an upcharge
- Software integration: Can share data with accounting, HR, or other software programs
- Customer support: Receives top reviews for setup, service, and ongoing support
- Benefits: Ability to add on Affordable Care Act (ACA)-compliant benefits like health insurance
- Savings: Ability to manage retirement savings, like a 401(k)
- HR consulting: Has add-on HR consulting services with access to licensed experts
- Scalable: Able to add on additional upgrades or modules as the business grows
If you don’t need all these features in your payroll service, consider free or low-cost payroll software options instead. They’ll calculate earnings, deductions, and payments, but you’ll have to manage your own state new hire reporting, tax filings, and HR compliance.
Based on the features above, we recommend Gusto as the best payroll service for small business because it integrates seamlessly with free time and attendance software. It provides your employees with a self-service portal to view and update their personal data and see their pay stubs online.
Gusto: Best Overall Payroll Service for Small Businesses
We recommend Gusto payroll for any small business—fewer than 100 employees. It’s a low-cost cloud-based payroll software service and offers benefits too. It’s best for employers who want a one-size-fits-all payroll option, that offers nearly everything a small business needs, from electronic new hire documents and health insurance to employee self-service, and quick payroll processing.
Gusto’s pricing is very straightforward and affordable compared to some of the bigger names in the payroll industry (ADP and its competitors). It’s $39 per month, plus $6 per month, per employee. For 10 employees, as an example, it would cost $1,188 per year for all the requisite payroll features. That’s less than $120 per employee, per year. No upcharges mean you can plan and stick to your payroll budget.
Gusto Pricing Table
Full-service Payroll, Including Year-end Taxes
|Health Benefits Administration|
|Employee Offers & Onboarding|
Paid Time-off Requests & Tracking
|Employee Directory & Surveys|
In addition to all the payroll features listed above, Gusto Core has HR and benefits options that make it feel like a full-service payroll company. For example, when someone is hired, you input the person’s basic information, and Gusto does the rest. The new hire receives a welcome email with links to payroll docs like W-4 and I-9 for e-signing.
HR Tools With Gusto
Gusto provides HR onboarding and gives your employees access to a mobile-optimized website that allows team members to view and update their own data online. It provides e-signature and online document filing, saving you from having to maintain paper employee personnel files.
Payroll Processing Features
Gusto is designed with quick payroll runs of less than 10 minutes. You can set up your payroll to run automatically if all workers are salaried, and no time entry is needed. It provides direct deposit or pay card options, and can set you up with a pay-as-you-go workers’ compensation program, similar to APIntego.
Gusto’s Employee Benefits
Gusto serves as a benefits broker in the United States. Benefits offerings include plans for health insurance at group rates most employees can afford. It also lets you set up retirement savings plans managed online like a 401(k)—all through the same portal. It’s a one-stop-shop for your employees to manage their benefits online.
Gusto extends customer support by phone and email. Because it’s located on the West Coast of the U.S., its hours are 8 a.m. to 8 p.m. Pacific time. You’ll receive HR support with the Core package, but if you want a dedicated support team, you have to upgrade to the Concierge service.
What Gusto Is Missing
There’s not much missing from Gusto, except that it isn’t currently able to offer group health benefits in all 50 states, like some of Gusto’s competitors. At last count, it offers benefits in 23 states plus Washington D.C., but it continues to work on adding more. Gusto also doesn’t offer a PEO option like ADP, and it doesn’t have features like an applicant tracking system (ATS). If you want those at some point, you may outgrow Gusto.
What Users Think About Gusto
Many small business users seem to love Gusto due to its ease of set up and use and the fact that it saves so much time by providing employees access to their own information. Some users complain that it lacks features employers may need as they grow past 100 employees, such as compliance reporting. It also doesn’t print and mail checks for you like ADP does. For feedback from real users, check out our complete Gusto review.
Justworks: Best Payroll Service for Hands-off Payroll Processing Using a PEO
We recommend Justworks as a PEO payroll service that’s best for small businesses that want to offer employee benefits and services that match their larger competitors—everything from new hire onboarding to benefits offerings. We found that Justworks offers the best payroll service value among the PEOs we compared. You can sign up for Justworks with just two employees.
Justworks pricing ranges from $49 without benefits to $69 per month, per employee, with benefits for 10 employees. Therefore, Justworks is at the lower-cost end of PEOs with rates that are well below TriNet. Also, the per-employee rate drops as you scale up and add more staff. Even at only $69 per month, per employee, you get full-service payroll, with HR and benefits included.
Since a PEO is a co-employer, it’s more than a payroll service or payroll software. The employees work for you and the PEO. For example, you manage their schedules, their work instructions, and interact with them like any other employee. However, they’re employed by the PEO, getting their paychecks, tax documents, and benefits from the PEO. You pay a per-employee fee for the outsourced payroll services.
As a full-service payroll provider, Justworks is easy to set up and use. It provides a self-service employee portal like Gusto but reduces the administrative work you have to do as a business owner. The advantage of using a PEO as your payroll company is that you’ll be able to offer employee benefits at group rates and also often receive lower-priced workers’ compensation insurance as well.
Justworks’ HR Tools
Like Gusto, Justworks offers an employee self-service dashboard that allows them to see their own information. That saves you time as you no longer have to print copies of their forms or pay stubs. Justworks also manages your business compliance, which is helpful as each state, and many localities have their own labor laws. Justworks, like Gusto, can provide you with HR consulting services to help manage employment issues.
Payroll Processing Features
Justworks includes time tracking in addition to automated deposits, one-off payments, payroll tax filings, and auto-notifications. Like Gusto, it can process contract-employee payments as well so that you don’t have to manage those in a different system.
Employee Benefits With Justworks
The benefits of a PEO, like Justworks, is that they leverage their buying power when it comes to benefits—for example, a health insurance plan, workers compensation or a 401(k) savings plan. Justworks can pool employees into a larger buying group and get group rates that a small business would be unlikely to obtain on their own. That allows your small business to provide big company benefits.
Justworks offers support via phone or live online chat Monday to Friday from 8 a.m. to 8 p.m. Eastern time. In addition, Justwork’s Help Center provides solid information in an easy-to-digest format on topics for employers and employees alike, such as benefits, payroll, and taxes.
What Justworks Is Missing
Justworks doesn’t yet have an applicant tracking function, and it’s geared for companies up to 99 employees, so if you’re close to that 100-employee mark and plan on growing, then Justworks might not be the best choice. You may want to choose a larger PEO option like ADP Total Source or a software service like Paycor instead.
What Users Think About Justworks
There aren’t as many Justworks online user reviews there are for Gusto, but the reviews it does get are stellar. Small business employers and employees like the features and how easy it is to use. Some have mentioned a need for better reporting.
ADP: Best Established Outsourced Payroll Service
We recommend ADP Run Complete Payroll & HR Service as the best HR payroll service for employers already familiar with its interface and/or who want to upgrade from other ADP payroll software. ADP caters to different sized businesses—from one to 49 employees, 50 to 1,000, and up. Also, it offers multiple service options and price points. We compared its Complete Payroll + HR Service because it has the best feature set matching our requirements.
ADP Run Complete Payroll & HR Pricing
There are two pricing tiers for the ADP Run Complete Payroll and HR package—$107.05 per payroll process and $126.35 per process, respectively. The only difference between the two prices is the number of job postings per month on ZipRecruiter—one posting vs two—and the number of background checks you get—five vs 25. ADP also offers a PEO option called ADP Total Source that costs significantly more; it’s shown below for comparison.
ADP Run (1/25)
ADP Run (2/25)
ADP Total Source
$39/month plus $6/month, per employee
$39/month plus $12/month, per employee
$149/month plus $12/month, per employee
Year-end Tax Reporting
Payroll Tax Processing
Employee Offers & Onboarding
Zip Recruiter Job Posting
*Your actual price is based on your business’ credit rating, risk profile, and health benefits history. Even at the lowest price for 10 employees, ADP’s PEO option would cost $12,000 a year, which is significantly more than Justworks. However, it could cost as much as $22,000, which is even higher than TriNet.
Some wonder why a small business would consider a PEO like ADP Total Source instead of free payroll software—the biggest reason is a PEO mitigates your risk of labor laws violations and fines and, in the long run, can save you thousands.
If you want to compare ADP’s PEO option to their other payroll services, check out these articles comparing ADP packages and pricing:
- ADP Run: For small business 49 or fewer employees
- ADP Workforce Now: For businesses with 50 or more employees
- ADP Total Source: ADP’s PEO option
The ADP Complete Payroll + HR is ADP’s top-tier payroll service for small businesses with one to 49 employees. It includes all of the payroll features expected, like payroll delivery as well as tax filing, year-end forms, poster compliance, and basic HR onboarding. This makes it more inclusive than Intuit QuickBooks, where you have to pay extra for things like posters.
Here’s what you can expect with ADP Complete Payroll.
Like Gusto and Justworks, ADP provides new hire reporting to the state. However, it adds cool features like federal compliance resources and a “tip of the week.” It gives you an Employee Handbook Wizard, and a ZipRecruiter account for posting jobs. It can even provide background checks. The ADP Run Complete Payroll + HR package also provides HR consulting services with HR certified representatives so that you can call and ask basic HR, benefits, and payroll questions.
ADP Payroll Processing Features
ADP provides the flexibility to run payroll from your computer, a mobile app, or a phone call. Payroll is the core of ADPs software. Employees can access basic information like pay stubs. If you want check signing and stuffing in addition to direct deposit or a payment card, ADP can handle that as well.
You can manage your employee benefits through ADP as you can with most payroll software. However, ADP isn’t an insurance provider like Gusto. Instead, it works with most third-party healthcare providers to offer individual and group health insurance to its payroll clients.
ADP doesn’t have the best customer support reputation, but it is available 24/7. However, be aware that it sends its overflow support calls to India. In addition, if an employee loses their password, ADP will refer that person to you, the employer. It will not assist your employees with basic issues like password resets.
What ADP Is Missing
The biggest thing missing from ADP is a per-employee pricing plan. ADP charges flat rates dictated by payroll processes, so small companies that run weekly payroll will pay more for ADP than payroll services like Gusto that base their pricing on the number of employees each month.
If you’re in a state that allows payroll to be run monthly, that may be affordable. However, if you pay your employees weekly, your price with ADP will nearly quadruple as compared to other services we reviewed. You’ll also pay extra for each payroll process such as a missed check, retro pay, or a bonus payroll run. That adds up.
What Users Think About ADP
Small business users like the customization features of ADP, but don’t appreciate the upcharges. Overall, it has solid ratings in the 4 to 5 out of 5-star range. Check out our complete ADP review for additional insights.
TriNet PEO: Best for Multistate Employers
We recommend TriNet as best for companies with employees in multiple states that want hands-off payroll services. It’s great for those who want to offer employees an excellent onboarding experience, group rates on benefits, and self-service all in one place. TriNet is the PEO that we use at Fit Small Business because of the features, like its insurance buying power, which provides great rates for our staff.
Like Justworks and ADP, TriNet can leverage hundreds of thousands of employees across multiple companies to negotiate better insurance plan rates. TriNet offers a good range of coverage plans in all states in the U.S., even providing medical, dental, and vision insurance in small communities. One of the main benefits of TriNet, and why Fit Small Business uses it, is because it offers big-name health insurance plans to our remote employees and discounts to our distributed team.
TriNet PEO Pricing
TriNet’s pricing varies based on location and size. A New York-based rate might range from $125 to $155 per employee, per month. Based on our comparison company of 10 employees, TriNet’s prices ended up being $16,800 a year—more than double that of Justworks, which would come to less than $6,000 per year for the same 10 employees.
As TriNet’s pricing varies based on location and number of employees, you’ll want to contact it for a customized quote. It’s a good idea to familiarize yourself with the available features before the call to ensure you receive the best quote.
In addition to all the standard features you’d expect of a payroll service, TriNet offers a wide variety of PEO employer extras. Most notable is the all-in-one easy-to-navigate user interface for both employer and employees. Employees, for instance, can manage everything from downloading year-end W-2s to looking up information about their benefits programs and providers themselves.
TriNet stores employee data, signed forms, and provides employees with a self-service dashboard. Some standout features include your company organizational chart and people directory. If you set up and manage employee training, such as food safety, you can track that in TriNet as well.
TriNet’s Payroll Processing Features
Unlike some of the other payroll services, TriNet has a mobile application in addition to its portal. It can manage unemployment, time off, and expense reimbursement through the mobile app, saving you and your employees time and frustration.
TriNet offers a huge range of employee benefits and also manages Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) processing for terminated employees. It also offers you business practice liability insurance, keeping all your employee and insurance information in one system. It operates like your in-house HR and benefits department, in addition to managing payroll.
Customer Support With TriNet
TriNet provides customer service via phone and email. It also offers online case management that allows you to open a ticket on its website. It even has a separate email for employee questions. What it lacks is online chat and its hours are limited: Monday to Friday, 4:30 a.m. to 9 p.m. Pacific time.
What TriNet Is Missing
TriNet’s support hours are limited to weekdays. That may be a problem for small businesses like retail and foodservice that operate on weekends. In addition, it’s more than double the cost of Justworks.
What Users Think About TriNet
Compared to ADP, TriNet user reviews are slightly higher than ADP and more on par with Justworks—nearly 5 out of 5 stars. Users liked that they don’t have to have an on-site HR person because everything they need is on the dashboard. Some employees reported minor difficulties, such as setting up their payment account.
Intuit Full Service Payroll: Best for QuickBooks Users Who Want General Ledger Integration
We recommend Intuit Full Service Payroll as the best payroll service for small businesses who want general ledger (GL) integration because it interfaces seamlessly with QuickBooks accounting software for those businesses already using QuickBooks for bookkeeping. However, you don’t need to have QuickBooks to use the Intuit Full Service Payroll product. If you already have QuickBooks, you might want to upgrade to the QuickBooks Full Service Payroll product instead.
Intuit Payroll Pricing
Intuit Full Service Payroll has several pricing tiers with nondiscounted prices that range from $30 a month for Basic up to $109 a month for Full Service with $4 per month, per employee, added on. It’s the lowest cost full-service online payroll solution that we reviewed, especially when you consider their discounts. We compared the Full Service payroll solution for 10 employees below to Basic, Enhanced, and Full Service Payroll with QuickBooks so that you could see what the various options cost.
Intuit Payroll Pricing
Full-service Payroll With QuickBooks*
$30/month + $2/month, per employee
$45/month + $2/month, per employee
$109/month + $2/month, per employee
$119/month + $2/month, per employee
Year-end Tax Forms
Payroll Tax Processing
Payroll Setup Assistance
Labor Law Posters
*This option includes both full-service payroll and QuickBooks online accounting software combined into a bundle. It may be the best-priced option for those already using or wanting to use QuickBooks.
Note that the first three options shown in the table don’t require you to use QuickBooks. The last option includes QuickBooks in the price—so if you go that route, you’re getting two online software packages for the price of only $119 per month, plus $4 per month, per employee.
Intuit Payroll Features
What’s great about Intuit’s Full-service (versus Self-service) Payroll—all your year-end tax documents are included. It sets up payroll, runs payroll, and files your payroll taxes for you. One thing you may have noticed about Intuit Payroll’s lower pricing tiers is that you would have to do your own payroll taxes, and there are add-ons for basic features like corrections to W-2s.
Like ADP, Intuit has multiple payroll service offerings. For more information on the different packages available, read our guide comparing Intuit’s Basic, Enhanced, and Full Service Payroll.
In addition to basic payroll features, including direct deposit, will full-service payroll you get several benefits.
Intuit payroll provides basic HR features like a list of employees and their data, but that’s about it. It doesn’t include HR add-ons like an organizational chart, employee performance reviews, training, or recruiting modules like some of the other payroll service companies offer.
Payroll Processing Features
Intuit payroll personal assistance to set up your payroll so that it’s done correctly. It provides year-end tax forms and a guarantee that you won’t get stuck paying tax penalties. Additional features like pay-as-you-go workers’ compensation can be added for the cost of the insurance premiums plus a $5 per month processing fee.
Time tracking costs $3 per person, per month. Features like automatic delivery of labor law posters also cost extra—the poster subscription cost is based on what states you are in and how many locations you have with on-site employees.
Employee Benefits With Intuit Payroll
Intuit payroll doesn’t provide benefits as ADP or Gusto does. However, if you obtain employee benefits through a third party, it can manage deductions for you.
Intuit’s customer support is U.S.-based, and when you purchase Intuit’s Full Service Payroll, it’s included at no extra charge. It’s available by phone and email Monday through Friday 9 a.m. to 9 p.m. Eastern time and 9 a.m. to 6 p.m. Eastern time on Saturday. There’s also a payroll support center that provides helpful online tutorials and user guides.
What Intuit Payroll Is Missing
When you buy full-service payroll from Intuit, you’re getting the premiere version. Even so, there are upcharges if you want the time tracking add-on or pay-as-you-go workers’ compensation insurance. Also, there’s no mobile application that allows employees to manage their own data.
In addition, while Intuit can manage your benefits and 401(k) deductions and payments, it’s not a health insurance broker. You’d have to manage the data enrollment and deductions manually. It also doesn’t offer online onboarding or HR service capabilities other payroll companies provide.
What Users Think About Intuit Payroll
Intuit payroll earns reviews slightly lower than the other payroll companies we’ve reviewed. Users like the QuickBooks accounting software integration, but some find issues in calculations and tax payments. Read our Intuit QuickBooks Payroll review to see what users say about it.
Paycor: Best for Businesses Planning to Scale Beyond 100 Employees
We recommend Paycor as best for businesses planning on adding HR tools and modules as the business grows. It’s set up like an affordable full-scale human resources information system (HRIS) or human resources management system (HRMS) — much like PeopleSoft or SAP, albeit at a much lower price tag. The starting price and services are great, even for the smallest of businesses. Paycor can support a company of 10,000 employees; you can start small and not have to switch payroll companies as you grow larger.
Paycor Perform Pricing
Paycor’s pricing is straightforward like Gusto but costs even less if you have 10 or fewer employees. It’s only $49 per month. Adding employees costs only $3 per employee, per pay period, similar to Gusto, which charges an additional $6 per employee, per month. If you run every bimonthly payroll, Paycor’s per employee price is the same as Gusto.
Paycor Perform Features
Unlike Gusto, which doesn’t have an ATS or online performance reviews a company will need as it grows, Paycor has it all. One of the primary benefits of Paycor as a payroll service provider is that its software uses widgets. You can customize it to your needs and turn features on as you need them. That prevents your interface from being cluttered with payroll, benefits, or HR tools you’re not ready to use.
Paycor has easy-to-use modules that function together seamlessly, such as electronic document storage and human capital management tools like applicant tracking, learning management, and workforce insights that employers may need as their business grows. Furthermore, it can be customized to your business based on your industry or brand.
Payrcor’s Payroll Processing Features
Paycor, like ADP, was built around the payroll process and provides all required payroll options from multiple pay cycles to direct deposit. However, it functions more like a full human resources information system (HRIS) with visually stimulating online reports and graphics.
Employee Benefits with Paycor
Paycor, like Gusto and ADP, provides Image result for ACA-compliant benefits and manages benefits administration like your annual enrollment. It can also manage your employee 401(k) plan through the same interface, meaning employees can manage their own plan changes.
Paycor receives excellent feedback on its customer support. It can be reached by phone or online. It also provides an HR Center of Excellence with resources on topics like recruiting, labor costs, and employee experience. It’s open 8 a.m. to 5 p.m. Eastern time Monday through Friday. There’s no support on the weekend.
What Paycor Is Missing
Paycor doesn’t yet have a mobile app. In addition, it doesn’t provide dedicated account reps, so you will likely get someone new each time you call. If you have questions on the weekend, you may be out of luck.
What Users Think About Paycor
Both small and midsize business owners like the all-in-one functionality and its industry experience. However, unlike services that provide you with a dedicated account representative, the quality of customer service often depends on the individual who answers your call. For additional information, read our review guide on Paycor pricing and alternatives.
Zenefits: Best for Those Who Want to Offer Best in Class Benefits
Zenefits is a payroll service that focuses on providing a full range of employee benefits to your staff. Unlike a PEO, it’s not a co-employer. Instead, it’s a service that provides a full suite of solutions in addition to payroll, such as HR tools like org charts, and benefits like health insurance and a mobile app.
Zenefits Pricing & Features
Zenefits starts at $40 per month with monthly per-person fees that range from $6 to $12 per month. However, those prices go up as you add features, you’ll need in a payroll service like payroll processing. Its standard package includes an HR platform with employee data, an org chart, and onboarding while the advanced package adds on-time tracking and ACA compliance.
Zenefits Pricing Plans
Price/Employee per Month
Price/Employee per Year
Apart from the Standard and Advanced plans, there re add-on features that users can opt to include in their subscription. Each of these services is billed based on the number of employees you have.
Add-on services charged per employee per month:
- Payroll: $6
- Time & attendance: $5
- HR advisor: $5
- Payroll advisor: $5
- Ultimate advisor (HR & payroll): $8
- Employee performance management: $4
Therefore, to get payroll processing with the standard package, you’d pay $40 per month plus $12 per month, per employee, similar to what you’d pay if you went with Gusto’s higher tier. Also, you’d still have to pay for add-ons like a payroll advisor, which Gusto includes at no extra charge.
Unlike ADP and Paychex that began with payroll as its core platform, Zenefits is built around employee self-service and employee benefits. That makes its interface easier to use from the employee point-of-view. It also has a performance management add-on like Justworks can provide, but it costs more.
Zenefits’ HR Tools
Zenefits provides an excellent array of HR features, including processes to onboard new hires and manage their data. It also has an employee directory and org chart as well as HR reporting that lets you visualize your HR data. In addition, it provides a compliance assistant to ensure you’re on track with federal and state labor laws. That’s useful once you begin hiring employees in more than one location.
Payroll Processing Features
Zenefits offers payroll in the U.S. only. It provides a mobile app for you and your employees to manage online data like pay stubs and year-end tax forms, which it files on your behalf. Timekeeping is available as an add-on, or you can interface with free time and attendance software like Homebase. It does everything payroll software should do.
Benefits are what Zenefits is all about. It provides everything from employee healthcare to commuter benefits without you having to worry about interfacing your software with multiple benefits providers. It’s all in one place, available to your employees through its mobile app.
Customer Service With Zenefits
Zenefits provides multiple levels of support for you and your employees. It offers an HR advisor or payroll advisor service that can help you manage everything from retro pay to questions about at-will employment. However, unless you pay for one of its advisory services, your only help options are online. You send an email or fill out a form, and someone from the company will get back to you.
What Zenefits Is Missing
Zenefits is on the pricier side when you start to add in the features it offers, such as performance management, time and attendance, and paid advisor services, which some of the other providers like Gusto include or provide at a lower cost. Many of Zenefit’s competitors offer those features as standard and not with as add-ons.
What Users Think About Zenefits
Zenefits has solid reviews in the range of about 4 out of 5 stars. Many find it helpful to have their benefits offerings built into the same software that manages their payroll and HR data. Others comment on how innovative it is, frequently offering new features. However, some have mentioned their customer support is weak, and payroll and accounting options and reports aren’t as flexible as other providers.
Additional Payroll Service Alternatives
Additional Payroll Service Alternative
Businesses that want HR tools plus payroll processing in an all-in-one software solution.
Small companies that don’t mind managing tax payments and vendor deductions manually.
Those that want to outsource payroll to a co-employer and not have to deal with each payroll processing.
Entrepreneurs who can manage HR & compliance themselves with software instead of outsourcing.
When it comes to the best payroll service for your business, you have multiple options. Making the right decision for your business depends on your immediate needs and your plans for growth. For additional resources to help you make the best choice for your business, we have payroll software reviews, a guide on how to do payroll as well as payroll articles comparing many of these providers side by side.
For businesses that want their payroll service to offer an employee self-service portal and the option to purchase workers compensation and health insurance, consider Gusto. Gusto provides a full-service HR, benefits, and payroll solution that starts with electronic onboarding and e-signature for a low monthly price. It also offers a free 30-day trial.