Justworks is a highly affordable, IRS-certified Professional Employer Organization. As a PEO, it will process your payroll, file and pay your taxes, and manage your benefits. It offers enterprise-level health benefits packages from major insurers and has HR consultants available to answer your HR questions and help you stay compliant. It’s one of the most affordable PEO services on the market.
What We Recommend Justworks For:
I’ve researched many PEO systems and consulted with small businesses on their needs, and I can say that Justworks provides excellent value for the price. Small businesses with limited HR experience can benefit by having Justworks take on the duties and responsibilities of payroll and benefits management, while those with HR teams can let Justworks take on the administrative tasks while they handle the people side of HR.
In short, Justworks PEO is best for:
- Payroll processing: Like all PEOs, Justworks handles your payroll and benefits management, including filing and paying payroll taxes and paperwork.
- Medical benefits: Justworks handles benefits for its clients’ 70,000+ employees. Thus, it can offer you great medical plans from UnitedHealthcare, Kaiser, and Aetna.
- 1099 contractor or vendor payroll: Justworks lets you pay contractors and vendors for free. However, it does not have a contractor-only program.
- Small businesses with limited HR experience: While taking on HR tasks and responsibilities, it provides educational resources and guides in the platform and online.
When Justworks Would Not Be a Good Fit
- Companies in industries with specific needs: Justworks’ reporting and integrations are limited. Industries that need particular reports for compliances may not find what they need; for instance trucking companies may be better suited by trucking payroll solutions.
- Large businesses: While Justworks can work with companies with over 150 employees, its focus is on small business. If your business is bigger, Paychex or ADP may be a better fit as they are both built to support large businesses.
- Expanding businesses needing hiring tools: Justworks does not have recruiting and applicant tracking tools. If you need these tools, check out some of our HR software picks.
- Businesses needing straight payroll: If Justworks is more than you need, check out our best payroll services for simpler, cheaper options.
Still want a PEO but need different options to choose from? If Justworks doesn’t meet your needs, check out our reviews of other great PEO services.
|Justworks PEO Overview|
|Enterprise-level benefits packages from major health insurance companies||Limited reporting|
|Justworks-administered 401(k) program||Limited third-party integrations|
|User-friendly interface, great customer support||PTO tools not as robust as those of other PEOs|
|IRS, CPEO, and ESOC certifications||No mobile app|
Justworks PEO Pricing and Features
One refreshing thing about Justworks is its fully transparent pricing—you can find it on its website. Most PEOs require you to call for a quote. It offers discounts for nonprofits, and part-time workers (under 30 hours) are priced on the Basic plan even if you get the Plus plan.
Pricing and Feature Details
1–24 Employees per month
$49 per employee
$99 per employee
25–99 Employees per month
$44 per employee
$89 per employee
100–174 Employees per month
$39 per employee
$79 per employee
175+ Employees per month
Call for Quote
Call for Quote
Payroll Tax Filings
Unlimited Vendor and Contractor Payments
Online Employee Onboarding
Harassment Prevention Training
Benefits: Workers’ Comp, Life and Disability Insurance, Health and Wellness, 401(k)
Access (pay by employee)
Access (pay by employee)
COBRA Administration, Health Advocacy Services, One Medical (as available)
Medical Insurance, Dental and Vision Insurance, HSA/FSA
Access (pay by employee)
Getting started with Justworks is easy. You’ll have an onboarding manager to help you through the process of activating your account, setting up your benefits, and getting your employees on the platform. Justworks automatically handles workers’ compensation and Employer Practices Liability Insurance and sends OSHA posters to each office you designate.
Justworks PEO processes your payroll but pays only via direct deposit. It pays at 2 p.m. on the payday you designate, but you need to approve payroll four days earlier. You’ll also need to create and send paper checks yourself, but Justworks will calculate and record withholdings and deductions. It handles both contractors and employees and lets staff split their pay among multiple accounts. If you receive a garnishment notice, Justworks will process it at no additional charge, but the order must go to Justworks’ EIN.
Justworks has a simple timecard software but can integrate with QuickBooks Time (formerly TSheets or Boomr for more functionality. In addition, it integrates with QuickBooks and Xero, so your payroll can be directly recorded into either accounting software.
Taxes and Compliance
Justworks handles all the calculations, filing, and payments for federal and state taxes. Your job, then, is simply to ensure you give complete and accurate payroll information to Justworks. (For example, cash tips, and checks created outside Justworks’ system.) Employees can fill out their I-9s during the onboarding process and will receive their end-of-year tax documents from Justworks through the employee portal.
Please note, Justworks does not file individual, corporate, or franchise income taxes. It’s an IRS-certified PEO, meaning it meets specific background, experience, financial reporting, bonding, and other requirements set by the US government.
Justworks shines when it comes to compliances. Like the best PEO services, it monitors changes in state and federal regulations and keeps you in the loop. It also offers compliance reports, such as EEO-1. In addition, its built-in features help you stay within the law. For example, it has a sexual harassment prevention training program built into the software. You can then comply with state rules by having employees watch it. Other compliance features include:
- New hire reporting
- Unemployment insurance
- Workers’ compensation
- ACA Filings (1094-C and 1095-C)
- Other compliance training (from EVERFI through the platform)
- Compliance starter guides by state
- 24/7 HR support with experts on each state
With Justworks, you can easily onboard employees from completing online forms to taking compliance training. It has some state policies pre-loaded such as for time off, and you can add your own. The manager dashboard lets you view and manage employment history, track birthdays and special occasions, and store important employee information. It also offers a library of templates for documents like employee handbooks.
Employees can access important documents from W-2s to the company pet policy in their online portal. (There is no mobile app.) They can request PTO via the portal and an email will be sent to their manager, who can approve or disapprove from the email.
Although located in New York, Justworks has HR experts for each of the 50 states, organized into regional teams, who can advise you on questions. In addition, the software itself has links to common questions, and the resource center offers guides on questions from state regulations to the latest COVID-19 rules and benefits.
Justworks does not provide services for finding or hiring employees—other PEO services do in terms of job descriptions, posting, background checks, and applicant tracking. If your business has a high changeover or plans on expanding over the next few years, you may want to consider a different PEO.
As a PEO, Justworks folds the employees of all its client businesses under its own EIN for the purpose of benefits. Thus, it can negotiate pricing and deals based on the strength of 70,000 employees rather than an individual company’s five or 20, bringing you better prices and more comprehensive plans. It also manages and takes responsibility for a 401(k) program, making it possible for small businesses to offer this benefit to their employees. Employees select plans when they onboard, and Justworks handles the rest.
Justworks offers these benefits:
- Medical, dental, and vision insurance (through Aetna, United HealthCare, and Kaiser)
- HSA/FSA, medical advocacy
- Accidental death and disability insurance
- On-demand primary care services and Teladoc services
- Life insurance
- Gym memberships
- Commuter benefits
Finally, you can create your own benefits and perks on the software.
Justworks PEO Ease of Use
- 24/7 live support via phone
- Intuitive, easy-to-use interface
- In-app help, links, explainer videos
- Email reminders
- Dedicated account rep for customers with over 10 employees
- Benefits management, compliance assistance
Justworks prides itself on creating software that is educational and useful. Thus, it’s loaded with links to helpful articles about points of law and compliance and explanations of terms you or your employees might not be familiar with. In addition, the Justworks team keeps track of compliances and rules, sometimes incorporating solutions into the software. The Justworks team has customer support representatives in the office 24/7, so you can contact someone in the US anytime you need help.
Top Justworks PEO Alternatives
What Users Think About Justworks PEO
I looked at reviews from real-world users on trusted review sites like Capterra, checking out the comments and the star ratings. Users are well-satisfied with Justworks. They praised the ease-of-use of the interface and said that the benefits packages were top-rate, especially for small businesses. Customer service consistently received high marks and praise in the comments on Capterra. Most complaints were about needing more—more types of reports, more integrations, more details, and more tools for specific functions.
- Capterra: 4.7 out of 5 based on 173 reviews.
- G2: 4.6 out of 5 based on 144 reviews.
- TrustRadius: 9.1 out of 10 based on 29 reviews.
When reading through user reviews, I noticed some of these trends:
Users Don’t Like:
Excellent user interface—attractive and simple
Would like more reports and more detailed reports
Easy to onboard; little training needed for managers
Time off calculator is too simple
Customer service responsive and helpful
Not enough integrations
Not sure you really need a PEO but still want help with payroll and some HR? Check out our buyer’s guide for best payroll services.
Justworks is an affordable but highly-praised PEO for small businesses. It handles your payroll and benefits management, makes it easy to onboard employees, ensures that you stay in compliance with federal and state regulations, and provides excellent benefits at economical prices. The pricing is available online. Sign up for a Justworks PEO demo today.