Silvana Peters

The best call center phones balance affordability (e.g., cost and functionality) and essential features (e.g., voicemail, a user-friendly interface, and call handling). They offer diverse call routing options and are compatible with different business phone service providers, improving the customer and agent experience. After evaluating different call center telephones, we identified the top seven devices…

Selecting a voice-over-internet-protocol (VoIP) headset is crucial for small businesses because it directly impacts communications, company credibility, and customer satisfaction. The best VoIP headset ensures superior call quality, comfort during extended use, and seamless integration into daily operations. We selected the six best VoIP headsets designed to meet the specific needs of small teams, from…

The best free resource planning software automates tasks and provides real-time insights for better asset and equipment allocation. They support small businesses by improving customer service, productivity, and operational efficiency. Our guide examines the top free resource capacity planning software’s use cases, pricing, and feature sets, helping you discover the best tool for your needs….

Small businesses use the best resource scheduling software to improve coordination, allowing teams to easily allocate tasks, manage workloads, and track supplies and materials. Top platforms often include features like reporting, calendar views, and mobile app functionality—driving increased efficiency and reducing project delays. Our article evaluates the top resource scheduling tools based on use cases,…

The best Gantt chart software lets teams easily view project tasks and timelines. Features like task dependencies, custom roles, and project milestones help managers monitor and distribute tasks fairly across teams. Gantt chart software prices vary widely, but most providers offer free plans. When choosing Gantt chart software for small companies, consider ease of use,…

Choosing the best project management software for nonprofits is a big decision because it helps organizations operate efficiently to maximize resources, improve accountability, and ensure long-term sustainability. Finding the right tool may seem daunting, considering a civil society organization’s limited budget and human resources. This guide simplifies the decision-making process by summarizing the key features…

RingCentral Contact Center is an omnichannel communications solution that allows businesses to connect with customers through voice, chat, email, and other digital channels. This RingCentral Contact Center review shows high scores for general features, customer service, and ease of use. However, it scored low on pricing because it does not offer transparent pricing for all…

Google Voice is a free VoIP service that provides a virtual phone number for calls, texts, and voicemails. Paid options start at $10 per user, monthly.

Toll-free numbers are telephone numbers distinguished by a three-digit prefix (e.g., 800 and 885), where the recipient covers the cost of the call rather than the caller. Many businesses opt for toll-free numbers for their credibility and convenience, especially since prospective customers can reach your team without worrying about call charges. This guide will explore…

A chatbot, short for chatterbot, refers to computer programs that automate text- and voice-based communication. Chatbots are conversational applications that support market engagement, customer service, and technical support. Read on to learn more about what a chatbot is, how it works, its common uses, and the key benefits of using this technology to grow your…

There are two types of data encryption: data at-rest and data in-transit, also known as data in motion. Data at-rest refers to inactive data not moving between devices or networks and tends to be stored in data archives. Data in-transit is data moving between devices or two network points. Data in-transit tends to be more…

Business communication involves sharing information between people within and outside an organization, including colleagues, partners, clients, and stakeholders. Effective business communication is the backbone of efficient operations and contributes to informed decision-making and reduced errors. In this article, we’ll cover what business communication is, its types and channels, and our recommended service providers. Business Communications…