When you’re navigating the world of the best call recording apps, it’s important to find the correct software for your specific business use. Properly taken call recordings will help your business improve customer communications as they provide a record of customer interactions that you can use later. Also, these recordings assist in team training since you can expose your agents to some of the real-life situations that they’ll be facing.
As a source of truth, potentially forgotten details of customer interactions are also preserved. Some providers even deliver the ability to record both incoming and outgoing calls, and many offer automatic recording options. Transcriptions and file sharing on the cloud are potentially must-have features as well. To help you find the right solution for your business, we evaluated dozens of software to round up the top six call recorder apps:
- Google Voice: Best overall call recording app
- RingCentral: Best for unified communications features
- Ooma: Best for solopreneurs needing basic recording features
- Rev Call Recorder: Best for professional transcription
- TapeACall Pro: Best for conference call recording
- OpenPhone: Best for multi-platform recording
Best Call Recording Apps Compared
Providers | Monthly Starting Price | Key Features | FSB Rating |
|---|---|---|---|
 |
| Overall Score 4.41 | |
 | $30 |
| Overall Score 4.36 |
 | $19.95 |
| Overall Score 4.34 |
 | Free |
| Overall Score 4.11 |
 | $9.99 |
| Overall Score 4.10 |
 | $19 |
| Overall Score 4.05 |
Google Voice: Best Overall Call Recording App
What We Liked
- Access via web browser
- Easy-to-use and learn
- Integration with Google Workspace tools
Where It Falls Behind
- No built-in call transcription feature (limited to voicemail)
- Automatic call recording feature locked behind the highest-tier plan
- Outgoing call recording is not available on the free plan
Google Voice Monthly Pricing
- Personal: No cost for a virtual phone number and incoming call recording
- Starter: $10 per user for up to 10 users, up to 10 domestic locations, and voicemail transcription
- Standard: $20 per user for unlimited number of users, unlimited domestic locations, on-demand call recording, and e-discovery for calls and voicemails
- Premier: $30 for on-demand and automatic call recording
Google Voice, which earned a spot on our list of the best business phone systems, is also our top pick among the best phone recording apps in the market. Access is not limited to mobile iOS and Android systems—you’ll be able to use it on a web browser. It caters to solopreneurs looking for an affordable solution.
Google Voice’s personal plan, which comes at no cost, offers call recording capabilities. However, the feature is limited to incoming calls. This is a huge advantage for small businesses that don’t necessarily need advanced recording features and are focused only on communications initiated by customers and employees.
The platform supports both on-demand and automatic recordings. However, the automatic recording option is only available in the highest-tier plan. In both cases, there’s an audio notification feature informing call participants that the recording has started. To access recordings, admins go to the Vault, while end-users see them in the call logs.
Unfortunately, Google Voice doesn’t provide transcription services. If you need this feature to improve customer service and team collaboration, choose Rev Call Recorder.
Google Voice Features
With Google Voice, recording a call is done with a simple “record” button that’s positioned in the call interface. (Source: Google Voice)
- Visual indicator for recording: Participants in the call see that the call recording is in progress. The virtual phone system shows “Auto Rec” when it’s in auto-recording mode.
- Call recording announcement: Upload an audio message or a text-to-speech file to inform attendees that the recording has started. The “add another announcement” option allows you to have announcements conveyed in multiple languages.
- Google Vault: As the administrator, you’ll be able to manage the retention period of call recordings via Google Vault. You can download and delete files according to your needs.
RingCentral: Best for Unified Communications Features
What We Liked
- On-demand call recording available at all tiers
- Live transcription available at all tiers
- Video recording is also available
Where It Falls Behind
- Automatic call recording is not available until Advanced tier
- Unlimited storage for recordings is only available in the Ultra tier
- Without the Ultra tier, automatic recordings are limited to 100,000 per account, and on-demand are limited to 200 per user
RingCentral Monthly Pricing*
- Core: $30 per user for unlimited domestic calling, 100 toll-free minutes, multi-level auto-attendant, and on-demand call recording
- Advanced: $35 per user for 1,000 toll-free minutes, automatic and on-demand call recording, advanced call monitoring, and hot desking
- Ultra: $45 per user for 10,000 toll-free minutes, unlimited storage for files, messaging, and recordings, and device analytics and alerts
- Free trial: 14 days
*Save up to 33% by paying annually; volume discounts for 50-plus users are available.
RingCentral almost always sits at or near the top of our list of best voice-over-internet-protocol (VoIP) phone systems. This is for a reason: RingCentral has more than 300 integrations with third-party solutions, has a plethora of strong VoIP call features, and also provides unified communications (UC) functionality, such as video conferencing and team chat. The provider even delivers a dedicated interactive voice response (IVR) system to its subscribers, which can help simplify call receipt.
The platform even offers video conferencing call recording. This ensures that, even when communicating through conferences, your calls are available for future use. The provider also delivers inbound and outbound on-demand and automatic call recording, depending on the plan tier.
Still, RingCentral might be a little too much for companies that are looking for simple call recording, rather than a full-fledged VoIP/UC phone system. In addition, unlimited call recording storage requires the Ultra tier, which carries a monthly fee of $45 per user. For more storage space, consider OpenPhone, which provides the same monthly unlimited storage for $33 per user.
RingCentral Features
RingCentral’s call recording function is made available under “Call Actions,” which also features other important call controls. (Source: RingCentral)
- Virtual numbers: RingCentral is one of the few providers that includes every type of direct inward dialing (DID) number. This includes local, toll-free, vanity, and international numbers for your business so your customers can reach you on a dedicated line that isn’t your personal number.
- Collaborative notes: This feature enables meeting attendees to share notes and insert images during the meeting so that all participants can have a full accounting of what was discussed. The compiled notes will be available in the meeting recording.
- Cloud retention: Call recordings are retained on the cloud for a year. This includes both voice and video meeting recordings.
Ooma: Best for Solopreneurs Needing Basic Recording Features
What We Liked
- Persistent call recording automatically records all calls
- On-demand recording is easy to use
- Multiple call recordings can be downloaded at once
Where It Falls Behind
- Pro or Pro Plus plan is required for call recording
- Recordings can only be stored for 90 days if not downloaded
- Recordings are limited to 3 hours
Ooma Monthly Pricing
- Essentials: $19.95 per user for ring groups, extension dialing, call logs, and IP phone paging
- Pro: $24.95 per user for voicemail transcription, call recording, text messaging, and video conferencing for a maximum of 25 participants
- Pro Plus: $29.95 per user for call queues, hot desking, find me-follow me, and video conferencing for a maximum of 100 participants
- Free trial: 30-day money-back guarantee
Ooma is a very small business-friendly provider thanks to its Home-level plan that includes free calling with the purchase of their Telo device. It also offers an Ooma Office plan with competitive pricing and call recording capabilities—allowing users to record calls on multiple extensions. Like RingCentral, Ooma is a VoIP/UC provider that delivers VoIP business phone features, video conferencing, and team chat.
What Ooma lacks is cloud recording retention; with the service, you only get 90 days of storage for your recordings. Recordings are also limited in duration to three hours, which, admittedly, should be enough for most businesses. Ooma also doesn’t have an explicit free trial, though it provides a 30-day money-back guarantee if you’re not satisfied with the service. For a provider that has longer storage options and a dedicated free trial, consider RingCentral.
Ooma Features
Ooma’s recorded calls are quickly accessible in-app. (Source: Ooma)
- Persistent call recording: With Ooma Office Pro, you can set all calls to be recorded—working for both inbound and outbound calls. This is useful for companies looking to adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requirements. Recordings are also downloadable through the provider.
- Simultaneous ring: In order to reduce wait times, Ooma features simultaneous ring, which allows multiple Ooma users to receive calls at the same time. This includes IP phones, smartphones, and computers. Once received, all devices can record to Ooma’s cloud.
- Shared voicemail boxes: To enhance call receipt efficiency, users on Ooma phone systems also have access to shared voicemail inboxes. Users who share extensions, such as ring groups, will have a dedicated voicemail box accessible to the entire team.
Rev Call Recorder: Best for Professional Transcription
What We Liked
- No subscription charges and no ads
- No recording limits
- Automatic privacy disclosure for compliance
Where It Falls Behind
- Only available on iOS
- Additional cost on transcription services
- 12-hour waiting time for human-generated transcription
Rev Call Recorder Monthly Pricing
- Free: No cost for unlimited call recording on incoming and outgoing calls, high-quality playback, and recording sharing
- Transcription: $1.50 per minute
- Automated transcription: 25 cents per minute
Rev Call Recorder is among the best call recording apps for iPhone users who need good transcriptions. The platform guarantees 99% accuracy in written records, as it employs over 72,000 expert human transcriptionists. In less than 12 hours from the time you put in your order request, you’ll be able to secure your call transcription. If you need the documentation immediately, there’s the option to use artificial intelligence (AI)-generated transcripts.
The transcripts will have timestamps and verbatim tags. The company sends the file via email and the app. However, the transcription comes with a cost: $1.50 per minute for human transcription and 25 cents per minute for transcription that is artificial intelligence (AI)-generated. This shouldn’t be a problem if you only have a few, short calls. For longer transcription needs, consider Google Voice, which has AI-assisted transcription tools and even supplies 60 minutes of free transcription per month through Google Workspace.
Rev Call Recorder Features
Shorten recordings to highlight only the parts you want your colleagues and clients to take note of. (Source: Rev Call Recorder)
- Trim recordings: Sometimes, you only need a portion of the call to be shared and highlighted. In this case, trimming the recordings is useful. You’ll find this option in the three-dotted settings of the recorded file.
- Share recordings: Give stakeholders a copy of the recordings via email, Dropbox, or Evernote.
- High-quality playbacks: There’s no need to take notes during a call. Use the playback feature to review important details at your leisure. With this, you can focus and be fully present in the conversation.
TapeACall Pro: Best for Conference Call Recording
What We Liked
- No limits on recording length
- Easy online sharing of recordings with stakeholders
- Unlimited transcription is available on the free trial
Where It Falls Behind
- No free version, unlike top recording app Google Voice
- More expensive monthly plan compared to other providers
- Merging calls to include the recording line is bothersome for some users
TapeACall Pro Monthly Pricing
- Monthly: $9.99 for incoming and outgoing call recording, transcriptions, unlimited storage, and sharing via SMS, email, and file hosting services
- Annual: $59.99
- Free trial: 7 days
For those who need to accommodate multiple participants in online meetings, TapeACall Pro is the best call recorder app—offering dedicated conferencing features. It records Zoom meetings listed on your Google Calendar. Simply toggle the automatic recording option in the calendar information, and you won’t have to bother setting it up.
Arranging a manual recording is also simple. Tap the red record icon on the app, choose the option to call +1 number to add the conference call, and then dial the Zoom meeting’s location number. Select the “Merge calls” option and provide the Zoom meeting ID, participant ID, and passcode. Note that only the meetings created from a Premium Zoom account are available for TapeACall Pro recordings.
TapeACall Pro doesn’t have a free version. Its monthly subscription also costs more than other apps. If affordability is your priority, Google Voice is worth considering.
TapeACall Pro Features
Follow the conversation in the call with TapeACall Pro: Call Recorder’s transcription. (Source: TapeACall Pro)
- Call transcription: Easily refer to a moment in a call by using transcriptions. If you’re looking for a particular keyword, a venue for your upcoming event, or a schedule for your next client meeting, simply type it in the search field.
- Online sharing: Send recordings to colleagues or clients without the hassle. TapeACall Pro integrates with Dropbox, Google Drive, Evernote, and OneDrive.
- Unlimited recording storage: There’s no cap on the number of recordings stored in TapeACall Pro. All the recordings are securely kept in the cloud within its servers.
OpenPhone: Best for Multi-platform Recording
What We Liked
- Voicemail transcription available in all tiers
- IVR includes call recording capabilities
- Recordings are easily accessible through the shared phone number link
Where It Falls Behind
- Automatic call recording is not available with the Starter plan
- AI summary and call transcripts are not available with the Starter plan
- Pricing may be a bit high when compared to other providers, especially since most call recording features become available in the second tier
OpenPhone Monthly Pricing*
- Starter: $19 per user for one phone number with a 10-user maximum, IVR, voicemail transcription, and call recording
- Business: $33 per user for unlimited users on shared phone numbers, call transfer, auto call recordings, and CRM integrations
- Enterprise: Customized quote for audit log, priority support, and dedicated account manager
- Free trial: 7 days
*Save up to 30% with annual payment.
With a starting price of only $19, OpenPhone is a very small business-friendly VoIP option that won’t necessarily break the bank—even though it’s more expensive than a pure call recorder. With the service, you’re provided with call recording and voicemail transcription across all tiers. For businesses looking to streamline their call receipt, OpenPhone also includes basic IVR at even the entry tier of service. It’s a simple process to access recordings, as all recordings are available through a shared number link.
While OpenPhone does offer an AI call summary feature, this isn’t available in the Starter plan. Additionally, for businesses looking to create a business-ready communications stack, OpenPhone serves as a purely virtual phone system; there are no UC features, like video conferencing or team chat. For a more robust communications system, RingCentral might be a better choice.
OpenPhone Features
With OpenPhone, it’s easy to set your recording options to auto-record every inbound and outbound call. (Source: OpenPhone)
- Call coaching: Supervisors get a clearer picture of conversations with advanced monitoring features. Management is able to listen to call recordings and view message exchanges to help coach team members.
- AI call summaries and transcripts: Get an easy-to-read breakdown of what was said during a call and have the potential next steps to take with the customer outlined for team members.
- Call flow design: Maximize your IVR and self-service options by designing your ideal call flow. Create an intuitive phone tree template that ensures your callers are directed to the correct extension. Both basic and advanced IVR functionality can be recorded.
How We Evaluated the Best Call Recording Apps
Several call recording apps in the market today offer manual and automatic recording options for business communications. However, different providers will vary in terms of cost, features, customer support, and ease of use.
Learn how we evaluated the best call recording apps by clicking on the tabs below:
20% of Overall Score
We checked if the providers offer a free plan and free trial. We considered how affordable their paid plans are, noting if there’s a monthly plan available.
25% of Overall Score
We gave more points to phone recording apps with Android and iOS compatibility. We favored those that allow an unlimited number of users. Also, part of the general features we considered included the file manager for downloaded calls and file sharing of recorded calls.
20% of Overall Score
We specifically looked for advanced call management features, like call forwarding and voice transcription. We also awarded more points to call recording apps with international calling as well as data encryption and protection capabilities.
10% of Overall Score
We took a look at each provider and determined how much effort it takes to get recording set up, how easy it is to record on demand, and whether the provider had easy access to both on-demand and automatic recording.
10% of Overall Score
Those that provide 24/7 customer service hours earned more points than other providers. We also considered available support channels, such as live chat, phone, and email ticketing.
15% of Overall Score
We checked user reviews on third-party platforms. We compared each of the best phone call recorder apps’ value for money, popularity, ease of use, and standout features.
Frequently Asked Questions (FAQs)
If you only need to record incoming calls, Google Voice has a free personal plan that will work for your needs. Rev Call Recorder is another option that does not charge to record calls.
When working strictly with an iPhone, TapeACall Pro and Rev Call Recorder are both great options to consider. You can also select a provider like RingCentral that offers options for multiple platform use.
All of the applications in this review will work well for Android users. Basically, it comes down to your specific needs for recording calls and the interface that you find most appealing.
Bottom Line
While call recording is a standard feature in VoIP phone systems, there are apps dedicated solely to capturing phone conversations. Whether you choose a dedicated call recorder or a business communications system with call recording features will depend on your business needs.
Among the providers in the market today, Google Voice stands out, as it offers a forever-free plan, strong call recording, and an affordable monthly subscription. Sign up for Google Voice today for free.
