Google Voice Review: Is Google Voice VoIP Right for Your Business?

Google Voice is a virtual phone service that provides users with a phone number for calls, text messages, and voicemails. It is often used by entrepreneurs who are looking for a straightforward voice-over-internet-protocol (VoIP) solution that fits their small budgets. Google Voice is among the best small business phone systems because of its free option with basic features and its affordable plans.

Visit Google Voice

What We Recommend Google Voice For

Google Voice offers a cloud-based VoIP system for those with existing phone numbers and Google accounts. It provides a virtual local phone number that you can utilize when sending and receiving calls and texts, as well as managing voicemails. It is perfect for small business owners already using Google apps looking for a free or low-cost solution with basic call and messaging features.

Specifically, Google Voice is best for:

• Freelancers and solopreneurs looking for a free VoIP service with basic features to manage calls and messages: If you need a separate line for your business communications and don’t have the need and budget for extensive VoIP solutions, then Google Voice is for you. Its platform provides a free local phone number that you can use along with its unlimited domestic call and text inclusions. Google Voice is among our recommendations for the best free business phone number apps and best virtual phone number providers.
• Small organizations that already utilize Google Workspace: Those who utilize Google Workspace may maximize Google Voice’s paid plans as it integrates with apps like Google Calendar and Google Meet. Its capabilities are recommended for small businesses with remote teams, which is why Google Voice landed among our top picks for the best VoIP service for home offices and best cheap VoIP services.
• Call recording: Call recording helps enhance customer service by allowing you to review and monitor your phone handling skills. Google Voice’s free version includes a call recording feature, making it one of our top choices for the best call recording apps.
• Call management: Google Voice is perfect for basic call management needs and isn’t looking for complex private branch exchange systems (PBX) systems. Its software allows you to manage calls, texts, and voicemail messages on one platform. Google Voice is our recommended VoIP solution for freelancers and small teams in our guide on the best call management systems.
• Visual voicemail: Read transcripts of your received voice messages with Google Voice’s visual voicemail. This feature is included in its free version, making it accessible to anyone with an existing Google account.

When Google Voice Would Not Be a Good Fit

• Small to medium-sized companies looking for a telephone service with more inclusions: Businesses willing to pay for a virtual phone service with more collaboration and communication tools for your team may look into Sideline. Its platform comes with more capabilities and inclusions than Google Voice, including auto-reply, a customized second phone number, and a team number.
• Growing organizations that need premium features like advanced call logging and a virtual receptionist: If you are looking for a VoIP provider that provides free and paid plans that match your scaling needs, then you may consider Ooma. Its subscriptions are packed with enhanced functions like advanced call handling and history, call flipping, and virtual receptionist services.
• Startups and small businesses that do not prefer to utilize Google apps: Google Voice provides free and paid plans that work best for those who utilize Google apps; however, it has limited capabilities compared to its alternatives. Those who are searching for a low-cost, all-inclusive VoIP platform may check out Grasshopper. Users may access all of its features in all plan tiers, such as unlimited calls and texts, instant responses, and incoming call control.
• Established organizations that need multiple phone lines: If your business already utilizes desk phones and is looking to tap into VoIP communications, you can look at magicJack for BUSINESS. Its system works well with existing phone systems, and its affordable plans allow users to purchase toll-free or local phone numbers and access features like conference calling and call queues.
• Enterprises looking for a complete VoIP system for advanced needs: Large companies with remote teams may consider RingCentral instead. It comes with a comprehensive, unified communications system and offers contact center plans. Additionally, its advanced call management capabilities are accessible on both desktop and mobile versions.

Looking for other options? Check out our guide to the best VoIP apps for business to find out which product is best for your needs.

Google Voice Overview

Google Voice Pricing

Google Voice is free for those who utilize their personal Google accounts. However, those with Google Workspace accounts must subscribe to one of its three plans, where fees start at $10 per user, per month. The main differences between the plans are the numbers of users and locations and access to premium features like advanced reporting and desk phone support.

Other calls that aren’t included in the user’s subscription are billed according to Google Voice’s rate card. Per-minute fees range from 1 cent to $5.12, and are based on the country or region of the call’s recipient and type of call, such as mobile and VoIP, among others. Rates may change without notice.

Google Voice Features

Google Voice is a free, cloud-based phone service accessible through computers and mobile devices. It is recommended for businesses looking for a basic VoIP solution to separate their personal and business phone lines at no cost.

Its free plan includes unlimited local calls and texts, desktop and mobile apps, and visual voicemail. Users with Google Workspace accounts may subscribe to its paid plans to unlock more features, such as advanced reporting and a service level agreement (SLA).

Google Voice provides users with a virtual phone number that they can utilize to manage calls, texts, and voicemails.
(Source: Google Voice)

On top of Google Voice’s core capabilities, it also comes with the following:

• Short message service (SMS): Send an unlimited number of text messages for free to most U.S. and Canadian numbers using your Google Voice number. Its platform utilizes Wi-Fi or mobile data when sending text messages. Unlimited text messaging is available only in the U.S. for those who are subscribed to any Google Workspace plan. Users’ mobile phone companies will charge extra fees if they aren’t connected to any internet service while sending SMS.
• Google apps and service integrations: Google Voice enables users to integrate its application with other Google apps, including Google Hangouts. If you have a Google Workspace account, you may also utilize Google Meet, Google Calendar, and Google Fi with your Google Voice service.
• Desk phone support: Standard and Premier subscribers may set up desk phones, such as Polycom VVX 150 OBi Edition, Polycom VVX 250 OBi Edition, Polycom VVX 350 OBi Edition, and Polycom VVX 450 OBi Edition. This capability lets you receive and make calls over the internet through the Google Voice platform.

Need to separate your business calls from your personal ones? Read our guide on how to get a Google Voice number.

Google Voice is a virtual phone system that lets you make and receive calls through its app with an internet connection. Its free version includes unlimited domestic calling and texts and lets users purchase credits as needed.

Its call management settings can easily be turned on or off through a toggle button on the settings page. These options include missed call notifications, alerts, and do not disturb, among others. Google Workspace account holders may also access premium features like multilevel auto-attendants and ring groups.

Google Voice enables users to receive and manage voicemails from its intuitive platform. Though it is among the simplest platforms compared with other providers that have free plans, its voicemail features include the essentials, such as transcription and customized greetings. To add another layer of privacy, users may also set up a PIN for voicemail access.

Google Voice translates your voicemails into text for easier review.
(Source: Google Voice)

Google Voice features a visual voicemail that displays transcriptions of voice messages. Some audio recordings cannot be transcribed if they are too short or aren’t recognizable by its system. Those with Google Workspace accounts may set their voicemail and transcription data retention rules. Per Google’s support page, they may choose to retain messages from one to 36,500 days.

Google Voice provides detailed activity reports for those subscribed to a paid plan. These pieces of information are accessible through the Google admin console and are retained for six months.

The Voice audit log includes:

• Event name: Logged actions such as phone number assignment and text sending
• Event description: Activity information such as call duration and costs made from a Google Voice number
• Date: Event time and date, which are based on the user’s browser’s time zone
• User: The name of the user who executed the action
• Destination: The recipient’s phone number that received the call or text
• Source: The phone number that made the call or sent the text message
• Duration: The total length of time of the call
• Group message: Displays whether a text message was sent to an individual or a group
• Cost: Shows the cost of the call or text

You may also add filters to show your needed data, export information, and create email notifications of your filtered reports. Premier plan users may also generate advanced reports through BigQuery.

Visit Google Voice

Google Voice allows you to access its features—such as call, text, and voicemail management— through your mobile devices and computers.
(Source: Google Voice)

You can access Google Voice through your web browser or its mobile app compatible with Android and iOS smartphones. Due to its platform’s simplicity, you can access all of its features on calls, texts, and voicemails regardless of the device you are using.

Both web-based and mobile apps are free to use. However, charges will be required for calls or texts that aren’t included in the locations covered by its unlimited usage terms.

Google Voice is a free phone service that you can deploy instantly from anywhere, as long as you have a personal or Google Workspace account and an existing phone number. It is among the simplest tools available in the market.

It features a straightforward user interface for both its web-based and mobile applications. Since it doesn’t have many features, users can intuitively make it work. However, it lacks support channels typically provided by its competitors, such as live chat or phone. Users can only access its limited help center and community forums.

Want to know ways on how you can utilize Google Voice? Here’s our guide on how to use Google Voice as your business phone number.

Google Voice Alternatives

Looking to read more about other VoIP systems? Read our guide on the best Google Voice alternatives.

What Users Think of Google Voice

Reviews from end-users and experts are comparable with our Google Voice analysis, saying that it’s been an excellent choice for small business owners looking for a free virtual phone system. At the time of publication, Google Voice has earned the following scores on our and other popular user review sites:

• Software Advice: 4.3 out of 5 based on 97 reviews
• G2: 4.3 out of 5 based on 68 reviews
• Capterra: 4.4 out of 5 based on 97 reviews
• GetApp: 4.4 out of 5 based on 98 reviews

TrustRadius features a customer satisfaction score based on their compilation of user reviews and ratings on their website. According to its calculation, Google Voice has an 8.4 out of 10 rating based on 179 reviews.

When reading through user reviews, here are some of the trends that I noticed:

Bottom Line

Google Voice offers a free VoIP service that provides users with a virtual phone number that they can utilize with its applications. It also offers low-cost paid plans for Google Workspace account holders; however, its set of capabilities isn’t as comprehensive as its competitors in the market.

Google Voice works best for those looking for a basic VoIP app that comes with a virtual local number to separate their professional and personal communication lines. It is also recommended for Google apps users who do not need complex business phone systems.

Visit Google Voice to sign up for a free account and determine if it matches your business needs.

Visit Google Voice