Red Stag Fulfillment is a third-party logistics (3PL) company geared toward specialized ecommerce merchants and retailers. It provides warehousing, order fulfillment, and shipping solutions to small and midsize businesses.
In my review of the best order fulfillment companies for small businesses, Red Stag scored 4.09 out of 5 based on my evaluation of 23 data points. Its special handling capabilities, excellent customer support, and industry-leading accuracy guarantees set the provider apart from the competition. Read more in our Red Stag Fulfillment review.
Red Stag Fulfillment Overview
Pros
- Excellent operational transparency and service guarantees
- Fast turnaround times
- Affordable shipping and handling for oversized items
- Low monthly minimum order requirements and no long-term contracts
Cons
- Only two warehouse locations—not ideal for inventory distribution
- Dashboard and user interface are not user-friendly
- Costly pick-and-pack fees
- Small package fee charged for parcels weighing less than 16 ounces
Deciding Factors
Supported Business Types | Ecommerce stores, retail stores, small to midsize businesses, startups, DTC sellers, B2B sellers, subscription box services |
Standout Features |
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Minimum Order Requirements | ∼200 orders (flexible) |
Setup and Onboarding Fees | None |
Pricing |
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Contract Length | None |
US Warehouse Locations | 2 |
International Warehouse Locations | None |
Shipping Partner Options | UPS, USPS, FedEx, Amazon Logistics, OnTrac, smaller regional carriers |
Customer Support | Via phone, email, and live chat 8:30 a.m.–5:30 p.m. Eastern time, Monday through Friday |
Why You Can Trust My Recommendation:
With more than a decade in retail and hospitality, I’ve seen the inner workings of both small ecommerce businesses using outsourced fulfillment centers and innovative large-scale operations with in-house methods. This includes experience with companies handling high-value goods needing special care. This insight, along with 2+ years of reviewing retail and restaurant software and services, provides me with a unique and practical perspective on the most effective solutions in the market.
Is Red Stag Fulfillment Right for You?
Red Stag is a good fit for:
- Ecommerce retailers: Red Stag offers tailored ecommerce fulfillment services for marketplace, D2C, and B2B sellers.
- Oversized, heavy, fragile, or high-value goods: Red Stag is designed for products that require special handling, making it efficient for oversized and/or heavy items (like flat-pack furniture or large recreational equipment), high-value merchandise (like fine jewelry or watches), or fragile goods (like televisions and other electronics).
- Hazardous or dangerous goods: Red Stag is the industry leader in storing and fulfilling products like ammunition.
- Amazon Sellers: Red Stag is Seller-fulfilled Prime (SFP)-eligible.
Red Stag is not suited for:
- Small, lightweight goods: Red Stag’s pick-and-pack fees are higher compared to others, and it charges a Small Package Fee for items under 16 ounces. This can quickly become costly for businesses selling small, lightweight items with slim margins. In contrast, ShipBob’s pricing structure could be more cost-effective for those dealing primarily in smaller goods.
- Crowdfunding projects: Most fulfillment companies don’t work with crowdfunding ventures, but ShipMonk offers affordable batch fulfillment programs and special pricing.
- Global sellers: Red Stag has a small, US-only warehouse network, whereas ShipBob offers fulfillment from eight non-US warehouses.
Red Stag Fulfillment Alternatives
 |  |  |  |
|---|---|---|---|
Best for: B2B and DTC ecommerce fulfillment | Best for: Marketplace fulfillment and freight/logistics needs | Best for: Selling on Amazon | Best for: Subscription boxes and crowdfunding projects |
Monthly minimum: $250 spend | Monthly minimum: none | Monthly minimum: none | Monthly minimum: $250 pick-and-pack spend |
N/A |
Red Stag Fulfillment User Reviews
| Users Like | Users Don’t Like |
|---|---|
| Operational accuracy and speed | Previous shipping limitations (now resolved) |
| Responsive and courteous client support | Difficulty obtaining a quote |
| Reduced customer complaints | Fulfillment software interface not user-friendly |
The majority of the online Red Stag Fulfillment review feedback comes from the company’s employees. However, existing user reviews offer a comprehensive view of its fulfillment partnership. Customers often commend the support team for being courteous and quick to respond. The company’s accuracy in fulfilling orders is also a notable highlight. Additionally, European clients appreciate Red Stag’s ability to effectively handle North American sales.
While it’s hard to find customer reviews, a large portion of Red Stag’s online ratings come from truckers, who praise its quick loading and unloading. This efficiency positively affects inventory receiving times.
A handful of Red Stag Fulfillment reviews described wishing that the fulfillment software was more user-friendly, and some early critiques mentioned a limited shipping network (Red Stag now partners with FedEx, UPS, USPS, Amazon, and OnTrac). One recent 1-star review cited difficulties in obtaining a service quote and issues with sales reps.
Red Stag Fulfillment pricing is clear and predictable, adhering to a “No Hidden Fees” policy. Its fees are comparable to other standard order fulfillment services, which is notable given their specialized services. However, Red Stag lags behind ShipBob in billing transparency, offering detailed invoices only upon request.
For storing large or oversized items, Red Stag is cost-effective. That said, the company charges a $1 fee for parcels under 16 ounces. Unique to Red Stag, customers receive value-added services such as liability insurance and custom boxes for fragile or high-value items without extra charges, making them an affordable choice for products needing special care.
Red Stag Fulfillment Pricing Itemized
Service | Cost | What It Covers |
|---|---|---|
Onboarding | $0 | Onboarding, account setup, stock migration, and platform integration |
Receiving | $14.25 per pallet or $6 per non-pallet package | Inbound stock receipt, unpack, and check-in |
Inventory Storage | 75 cents per cubic foot (custom rates for long-term storage) | Climate-controlled storage, advanced security, and inventory management |
Pick and Pack | $1.80–$2.25 for the first item, 32 cents per additional item | Picking items from inventory and packing them for shipment |
Packaging Materials | Starts at 80 cents | Custom-fitted boxes and cushioning |
Shipping | Discounted rates available with four carrier partners | Shipping costs vary depending on the size, weight, and destination of your goods |
Returns | $6 per order (plus shipping cost) | Return processing, quality check, and restocking |
Special Projects | $40/man hour | Versatile labor to handle open-ended additional needs, such as product labeling and supplier management |
With excellent accuracy, connectivity, and operational speed, Red Stag scored highly in this category. It only lost points for its small warehouse network, which provides plenty of storage capacity but isn’t ideal for strategic distribution.
Here are the factors that contribute to Red Stag’s score for quality and functionality:
Red Stag’s fulfillment services come with access to its proprietary cloud-based dashboard. The software is mobile-friendly and all info is updated in real time. Plus, it provides helpful reporting capabilities, including demand forecasting, inventory planning, shipping stats, and upstream production.
However, users criticize the software for being less user-friendly than they would like. It’s sometimes described as too data-forward, with an interface that prioritizes function over form.
Sellers also have the ability to create and edit products/SKUs, return merchandise authorizations (RMAs), advance ship notices (ASNs), and manual orders. Plus, its web-based WMS (Warehouse Management Systems) allows you to see the location of any item or order in Red Stag’s facility in real time.
Red Stag’s software
(Source: PC Mag)
Red Stag operates three warehouses in Knoxville and Salt Lake City, with no international locations. Their newest facility in Sweetwater, TN, adds 4.5 million square feet and 3,500 employees.
Clients’ inventory can be distributed across these sites based on demand. This small warehouse network isn’t ideal for distribution or expansion, but it achieves two-day ground shipping to 96% of US addresses and three-day ground shipping to 99%.
Red Stag’s warehouse locations and delivery speeds.
(Source: Red Stag Fulfillment)
Red Stag boasts an industry-low error rate of 0.02% and a 99.96% on-time shipping record, achieved through a robust employee incentive program and automation. They offer a 100% service guarantee, correcting any mistakes at their expense plus a $50 client compensation.
This is particularly beneficial for high-value items, as unlike providers like ShipBob, which only reimburse up to $100 per error, Red Stag ensures full coverage, avoiding deficits or complex claims. In contrast to companies like ShipMonk that don’t insure goods, requiring you to cover additional insurance or risk loss, Red Stag’s full insurance and zero-error guarantee offer complete protection.
Same-day fulfillment is available with Red Stag with a highly competitive cutoff time of 5 p.m. Orders received after that time are fulfilled the next day.
Inbound order receiving has a 48-hour guarantee, which is significantly speedier than competing fulfillment providers. For comparison, ShipBob promises to receive inventory within five days of arrival, and FBA has been known to delay receiving for multiple weeks. Red Stag also offers cross-docking to speed up processing for items on backorder.
Red Stag’s customer service facility is open 8:30 a.m.–5:30 p.m. Eastern time, Monday through Friday. Each account with Red Stag is serviced by a dedicated representative. The relationship between each customer and their rep begins with a thorough training period to establish the specific needs of the client and their inventory.
My test calls were all answered promptly (without being put on hold) by a helpful representative based in Tennessee. Many competing providers outsource their customer support staff to call centers in India or South America, which often leads to difficulties with communication and issue resolution.
Clients also have the option of visiting and touring Red Stag’s facilities in person, which is a unique offering.
Red Stag provides free, quick, and mostly two-way compatible integrations with leading ecommerce tools. For platforms lacking ready-made integrations, custom API connectivity is available at an extra cost.
Here’s a current list of Red Stag’s available integrations:
- Ecommerce platforms, marketplaces, and shopping carts: 1ShoppingCart, 3dcart, Adobe Business Catalyst, Amazon, BigCommerce, Buy.com (Rakuten), Choxi, Ecwid, FoxyCart, Goodsie, Linio, Magneto, Newegg, Nexternal, OpenCart, Overstock, PrestaShop, Sears, Shopify, UltraCart, Volusion, Wayfair, Weebly, WooCommerce, Yahoo Stores, eBay
- Freight, shipping, and supply chain solutions: CommerceHub, ReadyShipper, ShipStation, SPS Commerce
- Multichannel software: Brightpearl, ChannelAdvisor, Linnworks, Monsoon, Solid Commerce, TradeGecko
- Operations, inventory, and order management: hybris, OrderMotion, osCommerce, Spree Commerce
- Payments, accounting, tax, and financing: Celery, NetSuite, PayPal, QuickBooks
- Marketing and CRM: Brandboom, ClickBank, Keap (Infusionsoft), Salesforce (Demandware)
Red Stag offers robust specialty services that mainly cater to specialized product handling. The company provides advanced security, liability insurance, custom-fitted boxes, and more.
Furthermore, Red Stag is open to customizing its facilities for unique needs like added security measures, temperature control, storage amenities, or other special handling, Red Stag will accommodate the right client.
It’s one of the few 3PLs eligible for Amazon Seller-fulfilled Prime (SFP), making it an alternative to using Fulfillment by Amazon and adding a significant advantage. However, the company doesn’t offer batch fulfillment, making it unsuitable for crowdfunding campaigns.
Red Stag’s specialty services include:
Special Handling, Packing & Shipping
Red Stag’s operations and pricing are tailored to work for oversized, heavy, high-value, and/or fragile items. This specialization makes third-party fulfillment and logistics cost-effective by reducing spend on packing, shipping, and storing these high-maintenance goods and eliminating losses due to mishandling and damage during transit.
The company’s warehouses are tailored for bulky merchandise, a contrast to competitors who focus on small, lightweight items. Its staff is trained for such goods, using advanced tools for intake, picking, and packing. Packing materials include heavy-duty cardboard and a variety of tapes and dunnage, with a dimensional scanner ensuring custom-fitted boxes for safe transport.
Red Stag secures discounted shipping rates with four couriers, specializing in oversized and heavy packages. This focus means greater discounts on such shipments compared to standard rates, setting Red Stag apart in the fulfillment market.
Advanced Security
Red Stag’s security protocols begin with background checks for each employee and metal detectors at every entrance and exit of its facilities. Once on the property, comprehensive security cameras monitor, record, and store footage from every square foot of operation.
Multiple redundant security systems are connected to numerous power source backups, creating a failsafe for any circumstance. Plus, the company’s website, software, and stored data are protected by advanced web security with 100% uptime and maintained by a dedicated team.
Red Stag scored moderately in our ease of use category. It was awarded points for its scalability and impeccable operation transparency, but the company’s 200-order minimum and business-only customer service hours are substantial drawbacks. We also took into account user reviews describing Red Stag’s fulfillment software as unintuitive and not user-friendly.
Here’s a summary of the factors we considered:
- Risk-free Trial: You can use Red Stag’s services for 30 days to test the waters and determine if it’s a good fit for your needs. If you decide against continuing, you won’t be charged any fulfillment fees for services used during the trial period.
- Onboarding: Red Stag has a dedicated onboarding team to guide new clients through a seamless migration process with minimal hiccups and downtime.
- Support: Red Stag’s client support platform uses a 24/7 ticket-based system, allowing you to report issues as soon as they occur and stay up-to-date on progress toward resolution.
- Error Policies and Guarantees: The company guarantees 100% accuracy and zero shrink, backed by full compensation plus a $50 penalty payment to the client.
- Transparency: Red Stag’s operational transparency is very high—the software provides visibility into each order as it moves through the fulfillment process and allows you to track shipping with every carrier.
- Billing: Red Stag’s billing isn’t as transparent as competitors like ShipBob, which offers daily, itemized billing reports. Red Stag only provides such invoices on request, and charges a “special projects” rate for them. However, the company does have a highly-rated “No Hidden Fees” guarantee and a straightforward pricing structure.
- Customization: If Red Stag doesn’t supply an amenity your products require (like climate control or gated secure inventory storage), its team is open to accommodating the right client.
Red Stag excels in offering specialized services at an affordable rate, earning it a perfect score from our team. This is corroborated by user reviews and my own interactions with the staff. The company’s risk-free 30-day trial and compatibility with Amazon sellers also boosted its score.
However, it falls short in areas like batch fulfillment, freight management, dropshipping, and startup programs, limiting its appeal for certain modern ecommerce businesses.
Methodology: How I Evaluated Red Stag Fulfillment
To assess Red Stag and other 3PLs, we focused on factors crucial to small retail and ecommerce businesses. We examined each third-party Red Stag Fulfillment review, user rating, and article, as well as the company’s own content.
For missing information, we contacted the company posing as potential customers. We also directly evaluated their client support and ease of use. Finally, we scored Red Stag on a 23-point scale based on industry experience, reader surveys, and competitor attributes, considering functionality, scalability, and transparency.
30% of Overall Score
We assessed service quality and functionality based on key aspects like order turnaround time, shipping partners, fulfillment center network size, and accuracy. We also looked at how each company integrates with ecommerce platforms and tools.
Red Stag excelled in this area, gaining points for accuracy, extensive integrations, and speed, but losing some for its limited warehouse network.
20% of Overall Score
We favor companies that publish pricing openly to save time and promote transparency. Since direct cost comparison can be difficult between providers that charge on a custom-quoted basis, this score focuses on pricing transparency and billing predictability.
The company scored well due to the clear Red Stag Fulfillment pricing as well as its ‘No Hidden Fees’ policy, but was marked down for billing transparency.
15% of Overall Score
We evaluated customer service, software usability, and operational transparency, placing importance on dedicated service reps and support availability. We also considered order minimums and scalability to suit small businesses.
Red Stag lost points for limited customer service hours and a 200-order minimum, but scored well for scalability and operational transparency.
15% of Overall Score
Points were given for special services like climate control, international shipping, and custom packaging. We prioritized return handling and analytics reporting and checked for Amazon Prime/SFP eligibility.
Red Stag was docked for its lack of climate control and international warehouses, but earned points in this category for its robust services centered around special handling.
20% of Overall Score
This score combined our retail and ecommerce experts’ final evaluation of value, ease of use, and standout features with scores from real-world users on trusted third-party review sites
We gave Red Stag high marks here for its overall value, ease of use, and robust specialty services—plus its impressive reputation among its users.
Frequently Asked Questions (FAQ)
Here are some of the most common questions I encounter about Red Stag Fulfillment.
Red Stag is a good fit for small to midsize businesses that sell physical products online. Its services are most economical for hazardous, high-value, heavy, fragile, or oversized products—which competing fulfillment companies aren’t built to efficiently handle.
Red Stag Fulfillment was founded in 2013 in Knoxville, Tennessee. It has grown significantly since then, adding two fulfillment centers and thousands of additional employees.
Red Stag Fulfillment reviews from customers are hard to find because most online ratings were left by company employees. Furthermore, the company doesn’t have a listing on popular, trusted review sites like Trustpilot, G2, or Capterra. That said, The vast majority of Red Stag user reviews are 5-star ratings that cite excellent customer support and fulfillment services.
Red Stag Fulfillment provides inventory storage, order processing, fulfillment, and shipping services, primarily for ecommerce and retail businesses. It focuses on special handling for hazardous, heavy, oversized, high-value, and fragile items.
Bottom Line
Red Stag is a specialty company that was founded to fill the gap in the fulfillment industry for certain types of high-maintenance products. For this reason, it’s not the ideal solution for every retailer universally.
Outsourcing fulfillment of heavy, oversized, fragile, or high-value merchandise can be difficult, expensive, or both—which is why our Red Stag fulfillment review finds that it’s the best option for sellers in this category. Its services save clients significant money on shipping, storage, and processing costs and reduce spend on shrinkage and losses.
If you’re still unsure whether Red Stag is right for you, try visiting WarehousingAndFulfillment.com to compare your specific needs to 500+ pre-screened companies. It helps find the best fit for your business at no additional cost.
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