Statistics

Self-checkout has become a common part of the shopping experience, adopted to create a more convenient, sanitary, and quick checkout solution for customers. The technology has been widely adopted and used, but there is a dark side to this new shopping innovation: self-checkout theft. In this article, we will take a deep dive into self-checkout…

Impulse buyers—customers that make unplanned or spontaneous purchases—are among the types of shoppers you’ll encounter as a small business owner. Impulse buyers’ needs and motivations might seem tricky to predict, but they are a profitable demographic to tap into. A commonly cited statistic estimates impulse buying comprises 40% to 80% of all purchases. Familiarizing yourself…

A chargeback is the reversal of funds to a customer after they dispute a transaction. While chargebacks exist to protect consumers, they can mean penalties and potential revenue loss for merchants. Another growing concern is chargeback fraud, or when a cardholder makes an illegitimate chargeback claim on a purchase. In 2023, chargebacks and chargeback fraud…

Starting a retail business comes with a lot of opportunity—but also a lot of risk. One of those risks is shoplifting, or the act of stealing goods from a retail store without paying for them. It typically involves a person taking items from a store without the store’s knowledge or consent. Shoplifting is considered a…