Unified communications as a service (UCaaS) integrates apps and services such as call, chat, video, and audio conferencing into one cloud-based platform. Use this technology to efficiently collaborate with remote and geographically distributed teams and communicate with customers through multiple touchpoints. In this article, we’ve compiled a list of 16 UCaaS statistics to share helpful…
Statistics
Breaking Through: Women in Business Statistics & Advice From Founders
Women entrepreneurs have historically faced challenges starting a business. But women-led businesses have been the main drivers of the post-pandemic small business boom. We’ve collected integral women-in-business statistics and asked some iconic, female small business owners for their advice and insights. If you are a woman in business or are aspiring to be one, these…
28 CRM Statistics Every Small Business Should Know for 2024
The majority of small businesses aren’t leveraging a CRM and are missing out on software features to help increase productivity and sales. See how with these CRM statistics.
Customer relationship management (CRM) software is a popular tool to keep a sales operation organized and productive. By leveraging industry data relating to CRMs, their use cases, and their benefits, you can incorporate key insights into your business to improve overall sales performance. Broken down by category and use case, here are 28 must-know CRM…
15 Project Management Trends to Know in 2024
The latest project management trends reveal that activity scheduling, artificial intelligence (AI), and collaboration features are popular among teams. It’s not surprising, as modern businesses focus more on adhering to timelines, automating routine processes, and communicating with colleagues remotely. With such valuable capabilities, many are compelled to adopt software solutions, driving the industry’s overall growth….
What the Numbers Say: Interesting Job Interview Statistics for 2024
As a small or medium-sized business, hiring the right talent can make or break your success. In today’s competitive job market, understanding current job interview statistics and trends is crucial for small and medium-sized businesses (SMBs) to improve their hiring practices. For SMBs with limited time and resources, efficiently identifying and securing top talent is…
42 Entrepreneurship Statistics & Trends to Know in 2024
Entrepreneurship is almost always on the rise, and recent data reveals there’s good and bad news—all of which is important to know in supporting your entrepreneurial endeavors. We’ve divided these key entrepreneurship stats into seven overall categories to help guide your current and future entrepreneurial decisions. General Entrepreneurship Statistics 1. There are over 98,000 entrepreneurs…
14 Call Center Metrics Statistics to Know in 2024
The state of the call center in 2024 is all about the increasing expectations for a seamless customer service experience. Companies are putting more emphasis on customer satisfaction (CSAT), improving agent efficiency metrics, and driving deeper customer insights. To help you redefine your call center strategy, here are 14 statistics exploring call center metrics on…
Self-Checkout Statistics: Theft and Customer Sentiments
Self-checkout has become a common part of the shopping experience, adopted to create a more convenient, sanitary, and quick checkout solution for customers. The technology has been widely adopted and used, but there is a dark side to this new shopping innovation: self-checkout theft. In this article, we will take a deep dive into self-checkout…